Lens.com has a rating of 4.4 stars from 3,132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 2nd among Contact Lenses sites.
The price on the box of contacts was listed as $77. At checkout the price jumped to $107 after taxes and "fees". Estimate about $5 in taxes and they tack on a $25 "fee", making the true cost of the box around $102. I will be shopping around next time I need contacts.
I just wanted to express my satisfaction with your service. My order for permeable gas lenses was processed quickly and accurately, and I truly appreciate the efficiency. The entire experience was smooth, and I will definitely continue using your services in the future.
Thank you for the great service!
The package finally arrived but the package was badly torn and was repaired with packing tape. The lenses appear to be okay but will need to wear them to be sure. If there is any problem with them, I will contact you.
Rod Fisher
Order #*******541
From the beginning of my account with this eye wear fulfilling my prescriptions. I have found a great website to use and some of the top customer service staff. And I have made some to tell my friends and family about this wonderful, professional, friendly website and company!
Thank You
From the beginning I found this website to be easy site to navigate. It was landed out good to enter what my eye doctor recorded for my prescription.
Was able to get my prescription verified and ordered was placed. It's all worth placing my prescription for my contacts. Received an email to confirm that my contacts prescription been approved and ordered. Received my contacts in a timely manner and have been so satisfied with the contacts and their quality.
These are my first lenses and I was confused with my order. Have to say that the customer service was excellent. They helped me to figure out what I need and cancel my first order, all was performed promptly and in polite manner.
I was sent the wrong prescription. Fortunately I checked before I opened the box. I called and send my lenses back and had to wait over 3 weeks total to finally get my correct prescription lenses. Very frustrating, and I wish they could have expedited shipping my lenses the second time.
After I had made a mistake and ordered 2 boxes Biofinity contacts of each eye, I called Lens.com and they were very helpful. They cancelled the order and placed another order for only one box for each eye. I then got the refund within 2-3 days. I couldn't be more satisfied with how Lens.com helped to solve my issue in a timely fashion.
The ordering process went very smoothly and quickly. I like that they use your prescription which they keep on file, or that they will contact your doctor on your behalf. That speeds up the ordering process. The customer service is excellent!
The first time I placed an order I accidentally placed an order different than my prescription and they called me and told me it was wrong and helped me cancel the order and created me the correct order. They were very patient and really cared that the prescription order was accurate to the "T". Very happen and definitely will refer to more customers.
Ordering was easy and fast to receive Only one complaint was with my last order at least two lens were not good,and i couldn't wear them. I thought they were dirty so when i cleaned them they ripped easy.
Answer: I am in the same boat. I have not received my rebate and filled out all the paperwork correctly. My order was 9/16/2021. They have not offered any assistance to help. I have reached out multiple times. They over charge with processing fees and then with the offer of a rebate... which is not easy to follow the directions. Yout have to fill out rebate form which is not available for 30 days and has to be filled out 60 days from purchase. Then 4 months later they will not send the rebate with an the response is to wait it will come... I have been hearing for 2 months.
Answer: Apparently and unfortunately yes. Will not be using lens.com again as well due to this
Answer: Isabel, I'd be happy to answer that for you. Yes, the contacts are legit. We sale the same lenses that you would receive from the eye care profesisonal. If you need any assistance placing an order please contact us at 18005367266. Thank you, Helen Manager Lens.com.