LinCare

Lincare set up a patient portal for customers to use. I tried setting it up, followed their instructions, and it wouldn't take my customer #, which I took off of my statement. I called thier toll free #, to be placed on hold for 10 minutes without and customer service. This is horrible customer service. Anythime you have to go through corporate, it's a fiasco. This isn't the first thing that they have done to me. I ended up calling my local Health care solutions (Lincare owns them) and they tried to help me, but at least I got to talk to someone on the phone you tried to help me. It ended that the lady that would probably be able to help me wasn't at her desk, but tole me they would call me back.

Can never get through on phone OR chat and if you DO "speak" to someone on chat, they are of NO help! Also, keep getting charged for things that should already be paid for, per EOB on insurance, and they automatically take the money out of my acct, then when question them about it, they refer it to their billing dept and say it will be taken care of in 1-2 business cycles, yet it is NEVER taken care of. I would rate less than one star if I could! Would do business with someone else, if it were an option!

Never available unless you have time to wait for hours for someone to answer your call. Chat online is also terrible. Can't help you or they say waiting to get you someone and then the website terminates you cause it's been idle for so long. Website problems.If I could give lincare a 00 I would. They need to hire more people. If I had a choice to go elsewhere I would. When my rental is complete, I will order off amazon for supplies

Made me gather all my own medical records (hospital to me other companies do it for your
Three different times wanted more information I finally said is this it no more $#*! you have everything you need!
Was told my brand new Phillip cpap machine was no good they could get me a new one and Medicare would pay for it problem is I know more that the lying rep
Rude nasty people when you order supplies instead of sending monthly I have to call!
Then the 45 minute on hold wait!

This company cares about their clients. They came out at 10pm to get us oxygen. Then on the holiday weekend sent someone with a portable back up because of heavy storms threatening the electricity. Great service! AAA+++

I am a retired nurse and have dealt with many suppliers in the past, but now that I needed the service managed to come up with the worst I've ever seen. It took weeks and weeks to get the service started initially and then it took months to get o2 tubing delivered despite numerous phone calls and now that I'm finished with it, I can't get them to pick up their equipment. What's going on? Are they still charging me for it even though it's been 2 months since I called to stop the service?

They have terrible equipment that in my opinion is unsafe. The concentrator has a noise level of 70 decibels which is way to high. Michelle Dayton OH office very rude. They never have the supplies you need. Customer service is the worst I've ever dealt with. Employees do not care about the customer. Stay clear!

The employees and customers are not valued whatsoever. CASH IS KING! Revenue is the only thing that matters to this company period. Heck we have not had a sign on the building in Sioux Falls for 2 years. We moved recently and corporate doesn't give a damn at all. Cost to much! Now when our annual raises are coming up they put them off until July. Seriously. We are already paid the worst in the industry! Management only cares about their bonus and they don't give any to the lower peons as we are only the working bees. They want more work out of you and no more pay for all the work you do. It's difficult to keep drivers due to the fact they have a camera on them and GPS so you don't screw around. The whole culture is rotten to the core. From the top down!

This company will harassing you by phone to no end. I have clearly stated I do not wish to buy products or supplies from lincare with the calls only increasing by the day. I do use call blocker with lincare using multiple numbers to have the call go through. The company has called at all hours not respecting my demands to cease the calls. If this continues I have spoken with an attorney to file a criminal complaint. I cannot recommend this company.

Terrible company. Absolutely no care and concern for the patient. Knowing I was c-pap dependent, failed to deliver supplies and failed to notify me for MONTHS. Forced me to buy supplies online despite having insurance. Please avoid this company at all costs!