The company's reputation is largely positive, with customers praising the quality and creativity of the logos, as well as the responsiveness and helpfulness of the customer service team, particularly highlighting individual designers like Ysabel. Many users appreciate the user-friendly interface and the ability to customize logos extensively. However, concerns arise regarding the limitations of basic packages, with some customers feeling pressured to upgrade for essential features. Additionally, a few reviews indicate dissatisfaction with service delays and refund processes. Overall, while the service is well-received, there is room for improvement in transparency and support.
This summary is generated by AI, based on text from customer reviews
Most people do a fraud, but without scamming, I instantly got my order, so because of this amazing delivery, I am very pleased with your service. I recommend to all of you that you continue this excellent service.
I went back to the site to find they had re-branded. Went to sign in, but ooops! Guess What! Can't find me! I was really happy with my logo and wanted to do an update. What a shame!
After spending over 300 and working with a wonderful designer, Isabel, to make changes to my logo, I went to the Looka website to download my product assets, but the website Didn't have the updated version.
I contacted the company and spoke to Kiah who told me that Ysabel was no longer working there and that she had emailed me all the files. Well, that was not true, which Kia realized when she tried to "re-send" them and couldn't find them. I needed the updated social media assets for my you tube channel, Twitter, Instagram. Facebook, etc...
After not being able to find the updated version, Kiah said that they would have to just refund money as they didn't have any designers available to help me? When I asked to speak to a manager she told me she was the manager? Seriously?
I have my logo in use on all official documents for the past several months and am in the process of having it trademarked!
I was just getting around to the social media stuff!
Old logo with commas and the word "and" while new logo has no commas and just
"counseling coaching consulting"
And a larger firework burst...
I got the main logo for my Beverly Hills magazine ad... but the rest of the files were never sent.
The files on the website should be updated so I can download my newest version...
I put a lot of work into tweaking this log and now it's disappeared and Looka can't fix that?
Now I don't have any brand assets and Looka can't make that happen?
Sounds very strange. I am trying to get a hold of kiah's boss. To see what's going on. This doesn't sound right at all. And what am I supposed to do?
Very disappointed in the way this is being handled
Lame. Don't think you are going to get a proper logo on a transparent background with the basic package, they make you upgrade to all these unnecessary levels in order to get a logo that can be used AT ALL. Unless you are ok with a copy-and-paste look where the logo you choose is merged to the background.
And they don't disclose this "little detail" unless you have already purchased the logo.
The limitations, poor service, even after escalations, the refusal to refund when satisfaction just wasn't achieved even after I expressed that the same day as purchase is subpar to so many other services out there. It's really disappointing to me that wordpress has opted to pair with this service. I'll be making my recommendations to wordpress to consider switching to a better software or service. Please don't waste your money, people... your hard earned money!
So I wanted to make my own logo, but don't have the technical skills to do so.
I also wasn't really clear on what I wanted precisely and then I found Logojoy.
Their system is so awesome, you have so many options and are able to make the logo completely your own! When I finally made my logo I saw I made a mistake and the customer service team helped me to correct it.
They use a chat, so you can easily contact them and are very friendly.
Now I have a logo I absolutely adore, in many different formats and for a great price!
I would definitely recommend logojoy to anyone in need for an amazing logo.
They deliver exactly what they promote and are always ready to assist you if needed.
Thanks Logojoy for the great service and logo!
To start off I generated my own logo and then chose to upgrade to include help from a graphic designer to perfect it. This is quite expensive and I was a little concerned that my vision would be hard to communicate when just over email, but it turned out to be well worth the extra. I was paired with Ysabel who was helpful, patient and overall amazing. The instant chat is a great service too.
Melissa from Logojoy was amazing. Not only did she deliver the exact logo that I was looking for but did an amazing job. It was a quick turnaround as well. I'm very satisfied and am going to recommend Logojoy to family and friends who are Entrepreneurs and business owners.
I was struggling with some changes for my logo, and making the changes at the platform. But the customer service agent help me all the way to get exactly what I need it. Thank you!
Excellent customer service again. I have had many logo changes since I started working with Logojoy several months ago. The customer service is always courteous and very responsive. I highly recommend this vendor. VenomKarts.com
Starting a new venture & wanting my branding to be strong & representative of my service, I used Logojoy to create a logo. When I wasn't completely confident about my design, I looked to their design team to assist. Ysabel was excellent; her competencies were obvious & her attention to detail & customer needs was on point & much appreciated. The customer relations team was also outstanding - Melisse in particular shepherded the process for me & ensured all my questions were answered. Within 48 hours, I had a logo that I loved, print, web & social media packages that I've already used on business cards, website & LinkedIn. Thank you Logojoy for helping me launch my business with a bang!
I worked with Ysabel who was amazing. She was very responsive, and my emails were answered within minutes on most occasions. She had great ideas for making the most of my logo. So I really recommend paying the little bit extra for individualized designer hour. Well worth it. And this logo company has the most creative options and then sent my logo to me in every conceivable format. From Etsy shop banner to a twitter sized logo. Iphone, quickbooks. So many more! LinkedIn, a water mark and wallpaper too!
I have already turned some friends on to this site... really a fantastic company with amazing prices... thank you!
Logo joy so far has been helpful. I got a little impatient at first because I had a lot going on but the staff got back to me and helped me out with my request and kept up with me until I had everything I needed that day on a Saturday.
I understand this site is do it your self, but if in case of an issue or problem, you are on your own, they will email you a Copy/past instruction to do it your self, again and again, I've asked repeatedly to email my logo in deferant format till i give up.
I am so excited about using my logos for all my branding needs. The ease of making the logo was great. Couldn't decide on what logo I wanted so I asked about purchasing 2 of them. Once I purchased one they gave me credits on my account to purchase the second one for free. (Who does that?) Amazing! I had a couple of issues with my logos not downloading correctly but once I sent a message in the chat screens. All my issues were corrected with no problems. The response time for it could have been a little faster but overall I am completely satisfied with the outcome of my logo and the service reps. Will recommend to others for their logo needs. Will be ordering business cards and a retractable banner today using my new logos. Can't wait to see the finals for both. Thanks LogoJoy for your service!
Melisse did an amazing job with any issues we had, went above and beyond to get our logo design over to us, thanks so much!
This service is amazing. I was working with a designer and we could not come up with anything that remotely met my vibe. I found Logojoy and had my logo made in an hour!
I worked with Melisse from Logojoy. She was extremely patient and extremely helpful! Would recommend highly!
I needed a logo that wasn't too expensive and I could create quickly, and Logojoy was the perfect site for this! Ysabel helped me to tweak the logo that I auto-generated a couple of times until I came up with something that I was really happy with. When I realized I wanted to change something down the road after starting to use the logo, she helped again in record time. I have already recommended this site to a number of people. Thank you!
Answer: Hi Sara! Your logo files will need to be downloaded onto a computer first and then you can transfer your files to your other devices!
Answer: I found them really good. Especially as I purchased the logo files just before Christmas. Naturally there is a time difference as they are based in Canada in my case I am in Ireland but that's reasonable. I think in comparison to other companies for the price that is offered the service is adequate.
Answer: Yes they are a legitimate business and I was able to get a logo produced to my satisfaction with all the files I need in the future for an incredibly reasonable price.
Answer: Hi Jay, Even when the 72 hour window expires youare welcome to reach out through our live chat feature and request support in completing your additional changes! The 72 hour window is just convenient for you to be able to make the variations of your logo that you need and download them right away, but you are always able to make changes, just let us know!
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