I bought a starter kit some weeks ago and after using them I can say: THEY ARE MY FAVOURITE LASHES!
I never wore false lashes before and now I love them.
The kit includes magnetic eyeliner, a pair of lashes (I choose Sapphire) and a cleansing oil (ideal to remove lipstick as well).
I highly recommend the brand!
Answer: They always reply very fast! My experience was always great :)