Not good quality at all. Purchased 2 mattresses in August this year paid just under £600. Total rubbish spring coils popping through not getting any sleep. You can feel the springs digging into tour flesh. Only had just over 3 months. Spent over 40 minutes trying to get through to customer services. Absolute joke. Emailed them in Saturday asking for someone to call me Monday. No response. Not a good company..
Delivery delay, I Ordered a mattress (3-5) day delivery not next day which was fine.
However, at the end of day 4 I called customer services to see if my mattress was being deliver on day 5 as I'd not received a text message about the deliver time.
At this point I was told my order had been pushed back and it was going to be an additional 2 weeks before deliver will take place.
Nobody has contacted me at any point to advise me of the delay. I was only told when I made the call to chase my order…. Very disappointed in the service as a first time customer.
And have to wait another 2 weeks for my new mattress which I ordered because it would be delivered within 3-5 days!
There was a great choice of mattresses on the website and the one I chose (med/firm) was in the sale and available for delivery within 2 days. Ordering and paying was really easy. And delivery was free of charge.
The courier company used (Panther) was very good and my mattress was delivered by a 2 man team on the date and time specified.
Ordered at weekend, mattress arrived Tuesday, although on third party delivery van almost all day was in perfect condition when received. No complaints so far and can't understand why people complain about the type of mattress they receive, don't they do any research before buying?
Great easy to use website... clear prices etc
Easy ordering system
Fantastic mattress at a nearly 60 percent discount
Did exactly what it says... next day delivery
Very friendly delivery driver and assistant
Can't recommend enough
Brilliant service, amazing choice of items. Viewed mattresses, ordered, confirmed and delivered! What could be better? The delivery time was up dated to give an exact time for delivery and the drivers were helpful and very courteous. Now I sleep like a baby on my lovely new mattress!
Had to chase for a delivery date which was a week from order... not next day.
Mattress, although comfortable, has not completely filled up around the edges and is therefore quite soft... which isn't what I needed.
Great and friendly service and delivery men were wonderful. It was during lock down so they made sure they kept there distance yet still was able to take my old mattress and put the new one in the room requested. Very quick delivery very pleased will order again if need any more beds, mattresses. Thank you
Delivery was good two days early but the driver phoned ahead which was great. The mattress is brill already got one for our double bed. The handler i spoke to to confirm my delivery spot was polite and funny as working from home just a reminder what weird times we are in.
I ordered a new mattress, was very dubious about it, but needs must. However, was kept informed of progress at every stage. Excellent service, and the mattress is absolutely as stated online.
The delivery company were really helpful, and altogether, great experience.
Overview
Mattress Next Day has a rating of 2.5 stars from 282 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mattress Next Day most frequently mention and customer service. Mattress Next Day ranks 7th among Mattress sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members