Fantastic Customer Service. Always offer a solution when timber size I ordered wasn't available on the shelf at the time which enables you to keep your project moving forward.
Friendly helpful staff...unlike a lot of other places we can't mention...
Just a small online order!
Quality of the timber extraordinary.
Liked the customer service.
Right on arrival at the yard, I was approached by one of the store man and helped to get what I order online.
Great no nonsense service, will come back
I had a great experience with the team at Megatimber, especially Jayden. He assisted with the order, called me on the day of delivery to say the order was on it's way and then followed up with an email to check all was ok. Great Service. While price is important, so is the service and Megatimber will have me coming back again.
Ordered from this company, products were damaged, no reply, didn't want to know about it! Won't pick up the 3M pallet even after delivery driver said they would. Sales person is rude and just hangs up! Will never use the company again!
A very easy order process online.
However, delivery driver didn't call to give notice and as a result put the timber where we didn't want it, two packs turned up, 1 being different width boards to the other pack (useless) the phone umber on the website requires at least 2 goes before anyone picks up.
Easy to order and delivered no fuss. One suggestion might be to call on approach so I know when the delivery is coming (luckily someone was home to help driver unload). Other than that, it was an efficient way to get materials.
We had a couple of hiccups - caused by us, but Daryl was awesome at making this happen - the service was outstanding an commendable. Daryl worked with us to make this transaction as smooth as could be - and delivery was so prompt - the Driver was totally helpful. I could not recommend these guys more highly - will defiantly be using them again -
Great, fast, helpful. Delivery was great. The product prices are good. Delivery driver was very helpful on site which really goes a long way. I definitely recommend this company to others and will use them again in the future
Ordered 8 x 3600 x 100 x 75 Red Alert LVLs.
Received a smaller(less well known) substitute product Foxtim 3600 x 100 x 67(approx).
Never heard of this brand and in any case it was NOT what was ordered
This was without any warning. Additionally invoice shows Red Alert LVLs as order.
Feel short changed - not happy.
The delivery driver took the time to help me move the doors into a difficult to access apartment block, he was very careful with the doors and gave me some good tips on storage. There probably should have been two people in the deliver team though. In case I was not able to assist.
Overview
Megatimber has a rating of 3.7 stars from 93 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Megatimber most frequently mention and delivery driver. Megatimber ranks 5th among Building Construction sites.
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- Strathfield South, NSW, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members