They are very dumb (very unprofessional). When you call or text them with questions they never text back and when you call them, they are the most unprofessional people doing business out there…they screw themselves over by doing that because I'm sure people cancel orders all the time from them because they act like they are scamming people. Very bad experience with them. Do not do business with them is all I can advice you people out there!
This company is a joke I ordered from them on December 14 2019 and I have still not received my merchandise. Not only did they ruin a themed gift for Christmas they just kept my money and have ignored all attempts of me trying to get it or even return my messages left
Ordered in early November, it's now over a month since I ordered. The shipment never arrived. I left lots of messages and emails and was never given a tracking number. Only now after saying I was going to have to have the credit card reverse the charge did they tell me they're processing a refund. We'll see if it actually works.
For those of you out there looking for 18" doll clothes... DO NOT buy from this site. I should have read the reviews as I seem to be in the grouping of folks who have not received their merchandise and no other explanation beyond "inventory". What I ordered were part of a birthday gift. In today's day and age, at least a response to my emails would be appreciated. If there is a "higher up" I can report this to, I will do it unless I get a satisfactory reply or the products that I ordered.
Ordered almost $80 of American Girl doll clothes for granddaughters. When inquired why items had not been received I was told simply due to inventory. No apology and the lots of rude emails rather than how they would guaranteed. Final satisfaction. Extremely rude to say it politely. No concept of customer service. Minus minus minus minus.
I ordered 2 outfits. After hearing nothing other than the money was paid from my account and it was shipped... I emailed them and messaged on their site for 2 weeks. Finally I got an email back saying " you said you didn't want this outfit" NO I didn't say that. Got another email within 5 minutes that said my order was "refunded"
My order never came and I never got refunded.
Do Not order from this company.
After copious amounts of present shopping I finally found the unique and complete outfits I was looking for. Customer service was efficient and helpful with my concerns of shipping time and it was overall a pleasant experience.
I ordered 3 outfits from them and qualified for free shipping. I am working on a special project and have a budget I have to meet so free shipping was a factor when placing my order. 2 were out of stock so instead of shipping the 1 outfit in stock and honoring free shipping, after Brandon was extremely rude to me and just canceled my order completely. Quality customer service is truly a lost art in this day and age. Dont waste your time ordering from this trash company
Shopped here for my Christmas items. They offered fast shipping and awesome prices. Granddaughter is obsessed with bunnies. Bought her this cute bunny outfit for her doll.
This is a very cute well made 18in doll outfit that fits my American girl perfectly. It arrived ahead of schedule. I am very pleased with this product and will purchase more items from them.
Overview
MyBrittanys has a rating of 1.9 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyBrittanys most frequently mention and customer service. MyBrittanys ranks 37th among Dolls sites.
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- Wixom, Michigan, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members