NationWide Building Society

I strongly caution against engaging with NationWide Building Society, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes.

I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).

Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.

Two days to clear a cash payment at a branch, defensive handling of complaints made against them, long-term "members" are treated poorly in comparison to new account and credit card holders. Operates like the worst of banks while claiming to be a building society.

Disgustingly immoral bunch of people.
The gave us mortgage approval and all was going well until we had to pull out of our house purchase due to a survey issue. Don't worry the Nationwide said, find another house and we can proceed.
We found another house, instructed solicitors to proceed. It was at that point, the Nationwide declined to issue us with a mortgage as we no longer met their new criteria. Thanks a bunch you good for nothing buch of bar stewards, left us homeless. Luckily, Barclays came to the rescue with absolutely brilliant service and we are no longer homeless. DO Not USE THIS BUNCH! Would be my recommendation.

Nationwide once again has dropped me in it when I am abroad, this time it has forced its customer to upgrade to the app that does not work.
In the past Nationwide worked for its members and it is clear from the scores here that is no longer the case. I will be closing all of my accounts at the earliest opertunity as they are not fit for purpose and can clearly not be trusted.

I have been banking with these guys for about 8 years and some 2 years ago the site changed. Now it is terrible, trying to transfer funds is a totally lottery if it works. You then go into the branch and even the cashiers advise you to stay away from the online side! You speak to the tech guys at the website and all they say is try another browser other than google... Google the largest of them all and you want me to use another just for your site... Please

The people are all nice enough. But they cannot give any customer service outside the remit of a robot. The robots can't answer many questions so you have to try really really hard to speak to a person. And the person is only allowed to do what the robot would do anyway. Zero ability to help customers resolve issues. Customer Service people are trapped inside a deeply deeply flawed process machine and all they can do is smile and say "sorry. Can't help"

My fiancé and I are purchasing a home in America. When he asked the bank about transferring funds to do so, they started a fraud investigation. Mind you, they started this investigation WITHOUT any of the legal paperwork. We took it upon ourselves to ensure it actually could be investigated wholly by providing the legal documents. Everyday for at least two weeks now, my fiancé has had to spend countless hours on the phone with them. Never do you get to talk to the same person and every single time the story changes. One person will tell you you're all set and good to go. The next day you get a different person ringing you and the horrendous nightmare begins again. We have already missed our closing date on the home and I'm guessing we will miss the next as well.
Do yourself a huge favor, stay away from Nationwide!