Right shoe totally peeling while left is fine? Obviously a poor process in sealing and finishing on the right shoe. Poor production control. Just more garbage from China with no customer recourse.

My order was delivered by UPS to my neighbor who was traveling and left outside their door in NYC. I was not alerted to the delivery by UPS or New Balance. It was stolen. The rude Customer service rep filed a claim with UPS. I was not offered any other option. I asked to replace the order and have complimentary shipping so I would receive the package in time for XMAS. I was told expedited shipping was being offered on orders above 75$ and I asked for her to confirm it would be recieved in time for xmas. She told me that she was not delieving the package so there was o way for her to tell me that. She should find another career and NB should do a better job of vetting their employees. I assure you if her package was stolen she wouldnt be so cavalier. Ill be ordeing from Nike.

Overpriced and poor quality. Barely lasted 200 miles before getting a hole in the top. They are sure cutting corners to save cost but the price keeps going up!

Customer service is a joke!

I ordered a pair of trainers on the 27/12/23. They were suppose to arrive on 03/01/24. They arrived at The UPS Northampton depot on 03/01/24 after being first sent to the wrong destination. They have gone missing at the depot, but good luck getting an answer from customer services. I think it's one guy trying to sort out everything, so they don't bother. I think I am going to lose my money, I would love to review the product,but I don't think I am ever going to receive it or a refund. Avoid ordering from them at all cost!

I placed an order 10/21/23 for the 9060 pair and yet have received a tracking number. The first time I called customer service they told me in 2 days I will receive tracking number. The third day I called again they said it will be sent out following day. I called a few minutes ago and now it's 5-7days! I told her I keep hearing this what should I do if this happens again? You won't believe! She said to call back and they will tell us another amount of days! And this is just to receive tracking number! I have NEVER experienced this type of customer service. Dissatisfied is an understatement… This will be a late birthday gift IF it ever comes. Embarrassing!

I agree with those ones who leave angry comments on this brand, because I, as a regular consumer of this brand, so to speak, always acquired shoes from this brand. Nevertheless, last time when I bought a new NB 590, the sole came off within a couple of months.
It was a disappointment for me cuz I was trusting this brand and their quality, and as it turned not all models they sell deserve the attention. I used them for running and of course I ran a lot in this pair, but I thought it would be way more durable.

New Balance was my go to work shoe for years. I wore a new pair of new balance shoes to work for 3 weeks. No problem. The 4th week these shoes felt like walking on glass, very painful. Store refused to exchange or return.

Tv

I made the mistake of ordering so new shoes from new balance while on some meds after leaving the hospital. I transposed the address digits and realized the next day it was headed to the wrong address. I called UPS. They said it has to be done New Balance. Called New Balance they said it should be done by UPS and they've seen it done in the past. Said if not the shoes will have to be returned wait 21 days then refund. This is terrible. I guess I'll have to go back to Nike. I know I made the mistake but some one should be able to do something here. Once refunded I will be taking my business to Nike. I'm sure this is a very common mistake and should me fixable.

Only half of my order arrived. Long winded messages and endless prompts... eventually on hold and offered a callback from a human. Was given a refund for my order. Two weeks later item was again available but was charged shipping again.