Today we visited New York Dresses for the first time and were so impressed!
Made an appointment online which was very easy. We arrived to a beautiful showroom and our own personal stylist James. He gave us the time we needed to browse all the stunning gowns. They are arranged by color and very beautifully displayed James new his stuff and his inventory and did everything possible to match me with the perfect dress for my sons wedding.
We narrowed down the choices and I look forward to ordering the perfect dress soon. Thank you James for go the extra mile today. I will be letting all my friends know about my new favorite dress shop!
I purchased 2 dress for a sweet sixteen party since January 17th and has not received it as yet. I contact this company several times and they are taking no responsibility for the package. This is unacceptable. I am going to post my experience on every social media for the stress they caused.
We visited New York Dress over the weekend looking for a sweet sixteen dress for my daughter. We were greeted by our own personal stylist James. James was fantastic! He listened to my daughter wants / needs and he came up with a beautiful selection of dresses for my daughter to try on.
He was very professional, advised me in diverse ways, but respected my opinions at the same time. He gave us the time we needed to browse all the stunning gowns. We narrowed down the choices and ordered the perfect dress for my daughter. Thank you James for going the extra mile. It was a wonderful experience from beginning to end! James is an amazing and a wonderful person. Looking forward to seeing him again.
I'm so upset and disappointed at the service or lack there of NYD. I ordered a Portia and Scarlet Danielle dress for my daughter's 21st and it was to arrive within 2 weeks and after waiting for nearly 4 weeks with not even any correspondence from them for the reason even after I sent two emails. As I lived in Australia, I had to stay up at 12 pm to try to call them and after being disconnected twice. I was told by a sales lady Nicole that my dress is damaged and can't be delivered. To say that I'm disappointed is an understatement, now I have no dress for my daughter's big celebration.
After 12 days of ordering my dress, I sent an email to check what happened and turns out they don't have the size!
Called costumer service and they helped with nothing and gave me a refund!
Worst customer care I have ever experienced!
I got the Cinderella divine CD406 and it was the best decision ever. If you're thinking about buying please do! I was skeptical about it at first but I got a size 6 and it fit perfect, a little bug on the chest part but I'm small in that area. Here are some pictures!
I had ordered this dress about 15days a go or more, I paid extra money to have it delivered earlier which it didn't happened, not only the delay problem but the dress was bad quality and deciving picture too. Im not saying that because I want to return it either.
Regard s
Disatisfied customer.
Hello Wesam,
We apologize you were not satisfied with your purchase. Customer satisfaction is very important to us. We assure you, every dress we sell is 100% authentic and directly from the designer. We make sure we are clear about our return policy before a customer checks out on our website. If you have any further questions about this purchase or about products and ordering in general, please give us a call at 212-594-3600 or email us at info@newyorkdress.com.
Best Regards,
The NYD Team
I had a terrible experience with NY Dress. I ordered a wedding dress from them to try on but it didn't fit and they're now telling me that they don't allow returns. I wouldn't order anything from them given their terrible customer service.
Hi Meghan,
We are so sorry you did not have a pleasant experience shopping with us. We truly do our best to ensure that every customer knows of our return policy before placing their order. During checkout, you must check a box that says you agree to our policy otherwise, the system does not let you proceed. If you have any further questions, please feel free to contact us at any time.
Best Regards,
The NYD Team
Thank you so much for the quick delivery and beautiful dress! I took the measurements according to the site for this dress and it fits like a glove. Well except for 10 inches which was expected since im only 5ft. Thank you. For the stress of buying a mother of the groom dress so much less stressful! Bless your company!
I was trying to find a particular dress to wear at my step-daughter's wedding...and even called the designer Mon Cheri trying to find the dress... I was told it would be available in August! I needed it in less than a week. So I looked online to see who sold Mon Cheri. Designer said I was looking for a needle in a haystack.
I contacted Danny at New York Dress and he was AMAZING! He went out of his way to help me and called around and found my dress! The EXACT dress that I wanted. And I got it in TWO days! It was a size too large but I've had it altered and it is just perfect. I cannot thank Danny enough! 5 stars all the way! Or in this case 10 stars! Just a wonderful experience during a stressful time.
THANK YOU THANK YOU!
Overview
NewYorkDress has a rating of 4.1 stars from 148 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewYorkDress most frequently mention and prom dresses. NewYorkDress ranks 13th among Prom Dresses sites.
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- New York, New York 10018, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mai,
Thank you for your review. We are terribly sorry for this inconvenience. Our inventory is based on what the designer provides us and we are unable to control if they are late on shipping the dress to us, for us to ship it to you. Upon inspection, once we received the dress, we found it was damaged. We apologize sincerely for this. If you would like to be advised further, please send us an email at info@newyorkdress.com. A customer service agent would be happy to assist you.
Best Regards,
The NewYorkDress Team