NineColours

Very poor customer service. Do not buy anything from them. Low quality fabric and shipping takes so long. They were very quick in reply when you order but after that no one cares. I wish I have read reviews before ordering. Not recommended

While I have been mostly a happy customer since last few years, Last transaction with them has been frustrating. I paid using Paytm which their site mentioned as declined and then did the online transfer.
Seems like Paytm had happened and they received the money twice.

It has been 1 month, multiple emails, calls,, WhatsApp chats, they have not refunded the money yet. Keep giving some excuse every day.

Not sure why do some one needs to cheat and lose customer?

They have provided designer photographers on website but the actual product could was pathetic.
I purchased one suit from nine colors, it was very elegant in picture but when i received the order, it was of very cheap quality, design and color were not even matching and their return policy is scam.

I placed an order last year May to only receive my order in July.
First my order was still being produced then it was no stock which already proved that they are liars and they obviously issue bad service. Any way i received part of my order and then my dilemma starts.
I am due for a refund.
From last year i have been emailing them only to be told that a refund was done and then lo and behold when i requested proof of the refund they had technical issues so they requested my banking details. Again lies
Almost 2 months late no refund and no correspondence has been received. I have been emailing and calling with no avail.
I think maybe this is their scenario, send part of the order then dont do refunds so the company benefits because i doubt it takes a year to do a refund.
Worst service received!

I have made a few purchases with NineColors that I was happy with. Black Friday 2023 I placed an order that I did not receive. They proactively reached out and I was happy with their customer service... except the first week of December was the last I heard from them. Since then I can't speak to their live operator from the website or get a response using the WhatsApp account we were communicating through. I even tried Facebook; no one responds to messages.

It has been 2 months of multiple emails, calls, WhatsApp chats and no delivery or refund yet.

I ordered several pieces thinking it is a legit website. They do not send you anything that is remotely shown in the picture. Material is something you will never be seen wearing even if you are dead. Half stuff missing. Dupatta sizes are 45 inches. No one responds on their website. They have a return policy but no one contacts you back. Please order from Mirraw or Cbazzar or Panash. This is a fake website.

This website is $#*!ing $#*!. A TOTAL SCAM. I ordered a purple kurtha and they have send me some $#*! maroon type color and when I complained they said it's because of photography pictures are different color. Okay I understand that. But how the $#*! will $#*! maroon colour be okay to replace a purple colour. Secondly it wasnot made as per my size given. When I send them pictures they asked me 100 times and even send me sample to take the measurements. I did exact same way still they were not happy. And they said they have left some limes where we can alter. Who the will be responsible to pay 85$ For alter. I asked them let's negotiate on price as it was their fault not sending me the right size. But they denied. I was told to return the item and get refund. I tried to convince them to negotiate on price cause shipping back would charge me more than the price of my order.
You can completely see in picture the purple is what I ordered and what I have received instead

Items are not as described. It's says silk cloth but lehnga is net one.its badly stitched. Inner layer of lehnga is sticking out of top layer. Thread are coming out from so many flowers. Stiching is so bad.not happy at all. I tried to contact them they are not responding. Will never suggest anyone.

I placed an order, and one of the items was out of stock. I emailed them, and they said they would refund me for the product. When I got my other products, I was shocked at how bad the quality was and how the products did not match up to the picture. I thought I could have easily returned my items since I had had an option online. However, the website was down, so I had to wait- during this time, they did not tell me anything in regards to the return policy. I tried emailing them again to see if they were able to process it via email, but that's when the return policy was brought up to me. I argued some main points, and they completely ignored my points. They did not try to even help me, and I am still waiting on the refund for one of the items that was not delivered. A complete waste of time and money.

I ordered 2 kurtas. Both of them arrived wrong size. One larger than ordered size and one smaller. The customer care refuses to consider any option for possible fix for them. As per them its okay to receive large and small kurta. Also the quality of fabric is also very poor. They look cheaply made. There are other sites which deliver quality product and service for similar price. Thanks!