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NordicTrackReviews 184

2.5
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NordicTrack Reviews Summary

NordicTrack has a rating of 2.5 stars from 184 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NordicTrack most frequently mention customer service, white glove and delivery company. NordicTrack ranks 3rd among Fitness Equipment sites.

service
115
value
115
shipping
114
returns
76
quality
112
GB
1 review
0 helpful votes
Follow Tim W.
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Buyer Beware
November 19, 2024

Good luck getting anyone to help you after the purchase. We have an exercise bike and the console went out under an extended warranty. It is impossible to reach anyone to help. Bait and switch anyone? DO NOT BUY ANYTHING FROM NORDIC TRACK.

Date of experience: November 19, 2024
Minnesota
1 review
0 helpful votes
Follow J.P. G.
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Are you tired of treadmills that allow you to start your workout with the push of the button? Where's the challenge in that? This also doesn't provide you with a waiting period - a chance to decide if you really want to work out before the treadmill starts moving.

Nordictrack has the answer for you. They have engineered their treadmills with an integrated pad and a monthly subscription service to eliminate these ease-of-use issues. Here is the new procedure for starting a manual workout:

1. Touch the screen of the pad.
2. Select "Yes, wake up my equipment".
3. Wait for the pad to boot.
4. The iFit screen will appear asking if you want to log in with an existing account or sign up. At the top right corner of the screen is greyed-out text that reads "use in manual mode only". Select this.
5. A dialog box will pop up asking if you are sure (why would you want to just use the treadmill you purchased when you could also pay for a monthly subscription?). Select the red text that reads "continue without iFit".
6. After selecting "continue without iFit", the iFit home page will appear.
7. At the top right corner of the page you will see "manual start". Select this. You may now begin your workout.

If you're just looking for a treadmill, look elsewhere. If you're looking for an integrated system that challenges you every time you want to use it, then Nordictrack is the right choice for you.

Date of experience: September 15, 2024
Montana
1 review
0 helpful votes
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NordicTrack is the worst company to deal with long holds on the phone they just dont care about their customers. The y sneak in charges a year after for $700 for an IFIT membership I never used! If I was to do it over again I would chose a different company to buy a rower. These people a corrupt as hell!

Date of experience: August 22, 2024
GB
1 review
0 helpful votes
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Avoid
March 3, 2024

Mine hadn't done that many mileage on my nordoctrack treadmill only to find so many issues with it.

I tried to claim on the warranty but they said I never extended it which I did. Sent them proof and it took over 6 months for someone to come over. Had they sorted this issues sooner we would have come across the next issue sooner as we could not use the treadmill for the 6 months whilst we waited for NordicTrack to fixed it.

After they fixed it it was working fine for a bit. We then discovered the deck board was faulty and snapped right down the middle.

They refused to assist and claimed it was out of warranty (which technically it was) although it would not have been had they not taken 6 months to fix the first issue.

It me £160 for a new deck board and I still had to saw and drill it myself so it would have been cheaper using a ply wardrobe door or something.

Anyway, new deck board is made of plywood where the original one was made of MDF, and not even the waterproof MDF 🙈🤦‍🤷‍.

They obviously know their manufacturing mistake because the new deck board sent was full plywood.

When we removed the old deck board we also discovered the guides screwed to the underside of the deck board, for the belt to move smooth, were not in the correct place also and the reason we have a chunk of the belt ripped.

Deck board was easy to do but just annoyed with myself as I could have spent £20 not £160.

I will never purchase a Nordic track again.

In my now opinion, all running machines are the same, they move at different speeds and go up and down at different gradients.

I paid the extra because i thought I'd get a better customer services experience but trust me when i say they don't care.

+1
Date of experience: March 3, 2024
Arizona
1 review
0 helpful votes
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While I loved the bike when I encountered issues I swear my dogs were more helpful. And they refuse to call me. Refuse. I am throwing it out rather than deal with their support. I can't take it any longer

Date of experience: February 3, 2024
Florida
1 review
1 helpful vote
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Garbage
January 23, 2024

Buy somewhere else. S15i screen failed and the want over $700 to replace it. Barely 2 years old, bought it new... It is absolutely ridiculous that the cost is more than half the cost of the bike.

Date of experience: January 23, 2024
Massachusetts
1 review
0 helpful votes
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S22i Indoor Bike
December 18, 2023

I have owned a s22i Norditrack bike for less than three years. My wife and I have used the bike less than 100 times. I went to do a ride last night on the bike and noticed that there was no resistance when I peddled during my workout. I contacted customer service and was told that I would need a technician to respond out to fix my bike ($125). Then I would have to pay for a part ($115 very least). After doing all of this, I still wouldn't know if this same part would just stop working in two years and I would again be in my current situation.
I was told that my warranty for the frame was 10 years (absolutely crazy because the frame is solid steel so how could this break?). The warranty on my parts expired in April of this year.
I'm lost for words for the price we paid for the brand new bike, yearly membership, and possible cost of fixing a part that should not have broke with less than three years of use.
Terrible business and aweful bike. Do not purchase this bike unless you are fully aware that you will be paying for yearly fix-it costs to maintain this bike. Lesson learned, do your homework. It is much cheaper to buy a lower costing bike and have not work then to be in the situation I am now in.
I didn't purchase this bike thinking I would not have to repair it at some point. Again, less than three years of use and it's now junk! Don't make things like they used to anymore.

Date of experience: December 18, 2023
California
1 review
4 helpful votes
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My treadmill has been broken for almost 4 months. I called to have it fixed with NoridTrack. Their technicians have misdiagnosed the problem 2 times. And they said they were going to send another company out to try to fix it. Well, that was 3 weeks ago. I have spoken to 3 supervisors in the last 4 months, 1) Manuel Lemus, 2)Dilan Jocon, and 3) Kevin Garcia. They said I just have to keep waiting, that is the process. How long do they want me to wait? It's ridiculous that I have to continue to call them and repeat my story to everyone I try to follow up with. They said there is no one above them that I can speak with. I guess this is my only option to try to get their attention. NordicTrack please help! Oh, and I forgot to mention the amount of money we have spent on parts is almost the price of a new treadmil.

Date of experience: December 18, 2023
Texas
1 review
0 helpful votes
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Avoid at all coats
December 8, 2023

Bought the Nordictrack Commercial 2450. Long delivery time, over three weeks. Noisy machine, bet loose. Poor customer service and decided to return! Still has not been picked up! Not worth dealing with this company!

Date of experience: December 8, 2023
California
1 review
0 helpful votes
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Zero stars
October 17, 2023

Worst service ever! I have been fighting with Nordictrack since July over my commercial 2450. It took weeks for the technician to come out. It's just over a year so I had to pay $160 but parts were covered. They found glass in the motor. The tech assured me it came this way because he could tell the motor cover has never been opened. Took pictures and ordered parts so I thought. Three weeks went by and nothing … so after finally being able to connect with three different people the parts were never ordered. I was told it was my job to order the parts. Why would it be my responsibility to order parts? Waited another week for parts to come and another three weeks for tech to come out. Tread still squeaked so loud, he needed to order more parts. He ASSURED me he would order the parts. Another week went by and the parts were not ordered. I call today and they said my warranty was canceled due to negligence? How can this be? I'm currently waiting to hear back from the supervisor who cancelled my warranty. There is zero reason my warranty should be cancelled. I'm beyond frustrated and so upset I'm paying a machine that we can't use. The customer service is basically unreachable and when you do you are transferred several times to rude, scripted, helpless agents.

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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Horditrack IS a scam site
September 1, 2023

I ordered a Christmas tree and received a stupid bib thing with a Hulk cartoon image. When asked for a refund, I only got partial.Also, site states they are located in Texas. The label on my package said it was from a warehouse in Ontario California. And their tracking said it was from China. So everything is a lie. Horditrack IS a scam!

Date of experience: September 1, 2023
Pennsylvania
1 review
0 helpful votes
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I purchased a NordicTrack treadmill, Commercial 2450, after the company contacted me to advise that my FreeStride elliptical was too old for them to continue to support. They gave me a deal on a new treadmill that included "white glove" delivery (assembly at location of choice within the home) and removal of the elliptical. I paid them for everything on July 19. The treadmill was delivered on July 28. The delivery company knew nothing about the assembly or haul-away. They simply delivered the product and left. I had to call and harass the company for an assembly date. The assembly team came on August 1st. This team consisted of two guys who spoke no English. They were also incapable of carrying the treadmill to the location I needed without my assistance. They put the treadmill together and had to be reminded to take all the trash before they left. The assembly team left without checking the treadmill, as the treadmill was not receiving power to the unit. I had to harass the company for a technician to fix the treadmill and again request the haul-away service. The technician came on August 17th and found the assembly team had crushed a wire during assembly. The haul-away was scheduled for the next day and I instructed the person who called that the elliptical weighs 320 pounds. I asserted that they need multiple people to move this elliptical and I was reassured they would send a capable team. It was the same two assembly guys. My son and I had to help them to remove this item as they were incapable of doing themselves. Initially I tried to get assistance from the sales representative, Jordan Hill, who was over-the-top helpful when I was completing the purchase. He quickly washed his hands of me after the purchase and was no help when these problems started to arise. I love IFit and have three NordicTrack machines. However, I am extremely disappointed in this company and their flim-flam sales tactics. If you purchase a machine from NordicTrack. Just have them deliver it and put that machine together yourself or find your on technician.

Date of experience: August 24, 2023
Washington
1 review
0 helpful votes
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Rower poor quality
August 8, 2023

I had a rower for 2 years and 2 months, the strap ripped/broke and during the replacement, it was mentioned to me that the spool was also not functioning and needs to be replaced. Tech mentioned that the spool and the strap parts break down quite often.
Looks to me that the equipment does not last more than 2 years and the parts are of poor quality

Date of experience: August 8, 2023
Georgia
1 review
0 helpful votes
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Horrible customer service. I've had a broken treadmill for over 2 years and no one has fixed its and refuse to replace it

Date of experience: August 3, 2023
North Carolina
1 review
0 helpful votes
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I bought a nordictrack treadmill C2450 recently and I'm extremely, extremely disappointed with the product. First, the treadmill itself, hardware, seems to be very well build. However, the software that controls it doesn't allow you to create custom workouts. Something really basic like create a structured workout with some minutes at a certain speed, a series of reps, etc… it is not possible on iFIT.

Considering the price of the product and the price of the iFIT membership, it is not worth it. You can find cheaper products, with same quality, that would allow you to create your own workouts.

I deeply regret having bought a Nordic track treadmill and I would not recommend it to anyone.

Date of experience: July 10, 2023
Arizona
1 review
0 helpful votes
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Made the mistake of overpaying for a Nordictrack bike, didn't even make it three years before breaking down, their customer service was horrible and told me I could pay to have someone look at it. Second mistake, the tech gave me a very accurate estimate of $200 to $800 to repair. You would hope a company like this would stand behind their products. NOPE, just read all their review online!

Date of experience: June 29, 2023
Pennsylvania
1 review
0 helpful votes
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HORRRRIBLE customer service
May 17, 2023

Do yourself a favor and don't even consider dealing with this company! My husband and I ordered a bike from them and quickly realized we wanted to cancel the order. They provided no option to cancel on their website and didn't answer our calls to customer service when their website said they should be available. We emailed multiple times, messaged on Instagram and Twitter. We tried just about every way to reach them to cancel our order! When we finally reached someone by phone we were informed it was too late to cancel and would have to be processed as a return. They said it was their policy to charge $250 for a return PLUS 10% of the order, PLUS tax. I have never heard of a company not offering an option to cancel on the order summary within minutes of ordering and they refused to waive this fee for us. The best they could do was bring the price down to $265 (the $250 plus tax) which is a TON to pay for not even ever having the item delivered. I am so appalled by the way we have been treated by this company. We were looking to buy several pieces of equipment, but they have lost us as customers for life. Please be warned before dealing with this company, i feel like we were majorly taken advantage of and I do not doubt that they waited to respond to us in order to be able to push our order far enough into the process to be able to charge us. Absolutely disgusted

Date of experience: May 17, 2023
California
1 review
0 helpful votes
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Called customer service 3 times as the company delivering still hasn't brought us our purchased equipment. Each time told they can't do anything, that call would be expedited and we would hear in 2-3 business days. It's been over a week now. No call and no equipment has not been delivered.

Date of experience: April 8, 2023
Nevada
1 review
0 helpful votes
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I bought a treadmill from this company, because maintenance and repairs on such a big piece of equipment is such a concern, I got the warranties for extended maintenance and parts and labor. I have had two issues with the fans. They refuse to send anyone out to fix it, they send the parts and make you fix it yourself. The last part they sent to me were just two fans in a box with a receipt and without instructions. There are no videos to replace this part specifically, they just expect you to figure it out, I guess. I emailed them in Dec, and they are just (end of March) responding to those emails now. I have called as well, and they refused to assist in any other way.

I will never purchase from them again, if I was not invested in the ifit app I would sell it and buy peloton. Don't waste your money unless you are prepared to fix these things yourself (which is not possible for me).

This may be the worst customer service experience I have ever had and they do not care.

Date of experience: March 30, 2023
New York
1 review
0 helpful votes
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Don't do it!
March 27, 2023

The model in this review is the T 6.5 SI. My husband purchased me a new out of the box Nordictrack treadmill for Christmas of 2020. Used for 2 years and now it is not under warranty as it was manufactured in 2019. The treadmill simply did not power on as of 1/1/23. I have had a few calls with Support and they determined based on my description of the issues that it would cost between 800 and 2k to repair. For the 2 years of mild use, this was one expensive purchase.

Date of experience: March 27, 2023

About the business

Welcome to NordicTrack? - Your Home for Exercise and Home Fitness Equipment. Free Shipping on Treadmills, Incline Trainers, Ellipticals, and Exercise Bikes!


nordictrack.com
Founded in 1975
Logan, UT, United States
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