I don't even wanna give them one star. Apparently, if you buy anything from essentials sphere of God online, they don't let you return it or even exchange it. They say it's final sale. But how are you supposed to know if it fits when you're buying something online, especially when things are oversized. The people in the store are completely rude and I will never be shopping there again.

I went to this location yesterday to buy some jeans i got home and i realized there is something that looks like boogers at the bottom of the pant leg. So i will return them tomorrow i said so i went to exchange them in store but they didnt have my size so i got a different pair for the exact same price $60, i've exchanged stuff in the past at pacsun for the same price and it doesn't matter because it's the same $60, so when i was about to cash out the worker needed help so they called this girl named Emily Ranney over and she was so rude omg. She literally said yeah we cant do that because it's not the same pair and i said well it's the same price and she said doesn't matter and i was like can you order it online then and she said the servers were down like i know you're lying you just don't wanna do your job. When i was walking around and shopping i noticed her always on her phone and goofing off with her friends. Horrible worker. Needs to get fired! Now i'm stuck with a pair of booger jeans all because she didn't want to do her damn job.

Be careful. Bought an Essentials shirt for my son on line. Pacsun claims to have a 30 day return policy. Signs all over the heading in their site. But the store I took it to (they don't even have mail in returns) claim that doesn't apply to Essentials wear. Said that was listed in the "restrictions". Go figure, it's listed at the very bottom of the web page in the smaller font. Classic bait and switch. Someone ought to start a class action against these fraudsters.

Honestly I've always liked Pacsun's clothing but after ordered from them I realize it isn't worth the hassle. I made an order and they shipped me another order that I didn't ask for. I asked them to cancel it and they refused. I returned the packages and now it has been over a month of me sending messages to customer service asking for the refund of the charge that they took for an order I didn't make and they still haven't done anything about it. I am genuinely at a loss with how to escalate this further since their customer service basically just ignore messages. At this point it's basically a scam. Don't use this website or they'll take your credit card info and add charges I guess.

I shop from Pacsun from time to time as they are generally a solid brand. However on my last purchase, I received a package with 2 of my 3 items missing. I contacted them via their virtual assistant online, only to get an email telling me I need to file a police report to basically resolve my issue. I've never had customer service ask me to do that for a petty purchase. I'd understand if I were buying jewelry or something i'd have to pay luxury tax on, but for 2 articles of clothing I find that appalling. I have no reason to try and defraud the company for $70 dollars worth of stuff, but here we are. I'd advise any one shopping there to do so at your own risk, since missing items can result in complete loss of your money. Also, Pacsun should seriously consider using a better courier for their free shipping. USPS isn't good enough.

Ordered my daughter shoes. They sent men's size. I spoke with "support." Which was so bad! They informed me that way below the item, size, details, is a note that they only ship in men's sizes. NOT WHERE you select the size. So needless to say, my daughter got new clown shoes. And to fix, they say ship back for $7 fee. Via Fedex. With a deadline to do so. Even though they sent cheapest path they could with USPS. Which took forever. I would recommend buying off a street vendor or even the homeless before ever purchasing from PacSun. Holy cow, it really is not hard to sell shoes for more than men. OR list ONLY FOR THEM.

They stole Sam Larsons art.
All their clothes are so overpriced! How do you not have the money to pay someone for their work? They'd rather line their own pockets than pay artists for their work!
I will never shop or recommend pac sun ever.

Ordered three items from PacSun December 14. Today is December 26. I received one of the three items. The two items that did not arrive have a tracking number, but it states "in processing". I'm in the store today, try to return the item and they're telling me since they're having system problems the only thing they can do is, give me a store credit they cannot give me my money back. Major scam! I have every receipt plus email confirmations etc. They're telling me since it's a computer problem, global for their system, they're only issuing store credit. Beware!

I placed an order last night ( sunday night) as a gift and unfortunately the credit card on file had shipping address as my old address. Called first thing monday morning ( next day, literally overnight) explaining that the old address is of a house which i have sold thus requesting a simple address change.
Heard a million irrelevant things if how i was wrong not checking on the address prior, how the company follows security protocols and basically bluh bluh bluh to a point of almost me being wrong of probably selling the house at the first place … ‍
15 minutes on hold + the supervisor chat resulted in zero solution!
A simple address exchange was a mission impossible! ( keep in mind that the order hasn't been shipped yet)…

I ordered a shirt and paid extra 10 bucks I think don't remember for faster delivery date 2-3 business days it's been close to a week and still haven't received my ordered and the thing said 2-3 business days guaranteed delivery bs