They advertise "don't waste your money" then make you go through this long process just to ask for card info at the end. These guys can't tell you anything special and it's certainly not free. Scam, false advertising, terrible quality.
You WILL pay no matter how quickly you cancel free trial. AND absolutely nothing in the found information will be up to date or even correct. I searched myself just to see and the only correct info it came up with was an address from 30 years ago and my parents (long passed) old land line.
UPDATE: They did refund my money and very quickly. For this I was impressed.
Don't be scammed by this company. The $1 fee actually cost $1 plus the next month fee. I fell for the scam, sent an email the day I signed up to have them cancel my subscription. They didn't and then charged me the next month. I have ask for a refund but only get emails back saying they have cancel it now. I did the email request via their website. Not trustworthy. Don't use.
Hi there Nancy,
I'm really sorry to hear about your experience.
This truly isn't the impression we want any customer to hold.
At PeopleLooker, we're committed to full transparency and honesty regarding our billing policies.
I’d like to follow up on this personally to ensure your requested refund is processed promptly.
Please send us another email at support@peoplelooker.com with the subject, Attention:Shonila, with your account details.
Once we receive your email, we'll be able to assist you further.
We really do appreciate your feedback, as it helps us to improve our services.
Look forward to your response.
I used People Looker once and was asked to pay 1 USD. That was the only reason I provided my credit card credentials. & days later a was charged 21.51 USD for the subscription I never did! The service was useless as in the end of the day they provided the Report with the wrong name. I wrote to Customer Service but there is no answer at all, going on a week and a half now, I need my money back and I want to cancel my Peoplelook member ship immediately!
Hi there David,
We are saddened to hear about your experience.
Please contact us at support@PeopleLooker.com and we would be happy to assist with your request directly.
Please mention in the subject "Attention Shonila"
They charge you a small fee so as not to be noticed automatically.not just a one time fee. Then once you finally notice this reaccuring fee and cancel. It costs $ 32.11 to cancel through another greedy company.the service is subpar. The "hidden fees" are highly business unethical. Never again will I patronize this company!
Hello David,
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. PeopleLooker provides multiple, hassle-free ways to cancel directly with us. You can call, email, chat, submit a request through our "Contact Us" form or Cancel your account directly from the app/website by clicking on More > Support > Cancel Account. We would be happy to assist you with locating and cancelling your account, but require additional information. Please contact us at support@peoplelooker.com attn: Heather
Stay away from this site. They take money out of my account periodically even though, I have wrote multiple emails asking them to cancel my subscription, and have spoken on the phone to them, but eventually couple month's $38 is taken out of my account. Scammers
Hi there Michelle,
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
If you have any questions please feel free to contact us at support@PeopleLooker.com
They say free on there site but you put your info in and they want $1.00 I was like alright but then they wanted more I got out of there page and moved on. I got no info from them, but they keep trying to take $21.51 out of my account. They've tried several times but I have my card locked and contacted my bank. I've emailed them and they won't respond. There just trying to steal my money. There scammers. Read other reviews on them. There not good.
Hi there Wanda,
Thanks for reaching out.
PeopleLooker's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can.
There are costs associated with obtaining the data and integrating that information into easy-to-read reports.
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We are more than happy to resolve this matter for you and look forward to your response.
I hope that helps, but if you have additional questions, please don't hesitate to contact us by emailing support@PeopleLooker.com
Immediately seen on the first screen is a window message stating, "we respect your privacy", I mean how stupid do you think I am? You're gathering information about 1 person to give or sell to anyone who is willing to pay for it. You do realize that this is the exact opposite of respecting a person's privacy, don't you? Or are you stupider than you think we are?
Hello there Michael,
Thank you for reaching out with your concerns.
PeopleLooker takes privacy seriously and we understand the importance of maintaining the confidence and trust of our users.
We assure you that we don't sell any data about an individual.
Our service provides access to public records, ensuring that someone can quickly find information that is readily available, saving them time and energy.
When we say "we respect your privacy," we mean that any search performed by a user is confidential, and the person being searched will not be notified about the search.
We also have strict guidelines and security measures to protect our users' account information and searches.
If you have any other questions, or if there's anything else you'd like to discuss, please don't hesitate to reach out to us at support@PeopleLooker.com.
I've sent multiple emails requesting to cancel my account, and cancel my payment, and I have received absolutely zero customer service. At this point I don't care about a refund, I just don't want to billed anymore, at this point I've just decide to cancel my PayPal account just because that's what I've was using to pay. If anyone can help with ending the payment please message me.
Okay I just confirm this is a total scam I sent two email from two different emails and when they couldn't find a account under one of the emails they responded quickly almost a minute after being sent but when I sent it from the correct email no response
Hi there Lance,
Thank you for reaching out.
We were able to locate your email request and can confirm that your cancellation request was successfully processed.
Your PeopleLooker account was indeed cancelled as requested on 06/12/2023.
Upon further review, the screenshots shared for not for PeopleLooker.
They are for Checkpeople, LLC.
Their support email and phone number is listed on the screenshots provided by you.
If you have any further questions and or concerns for PeopleLooker, please feel free to email us at support@PeopleLooker.com
We are always more than happy to assist!
Sat there for 10 minutes waiting for the info to load. They then forced me to pay money after the whole ordeal if I wanted to see any of the information that took an excessive amount of time to load. They know they are scamming you which is why they try to make you wait so long so that when the information is finally available, you're so annoyed with the wait time that you pay the $1 subscription. I am not a beta, so I refused to purchase said subscription and instead came here to express my discontent. Try a different website.
Dear Customer,
I'm truly sorry to hear about the experience you've had with our service. It's our utmost goal to provide user-friendly and efficient services to all our customers, so it's clear we missed the mark in your case. We assure you that we are not indulging in any practices that would intentionally delay services. The longer wait times might have been due to either high traffic on our server or it could be an individual system issue. Please reach out to us at support@peoplelooker.com so that we can further discuss and thoroughly address the concerns you're facing. Again, we apologize for any inconvenience you experienced and appreciate your patience with this matter.
Best,
Heather
Customer Support, PeopleLooker
Overview
PeopleLooker has a rating of 1.6 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PeopleLooker most frequently mention credit card, customer service and false advertising. PeopleLooker ranks 43rd among Background Check sites.
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- New York, NY, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Benjamin,
I'm sorry to hear that your experience with us did not meet your expectations. At PeopleLooker, we genuinely value user feedback and I want to assure you that every comment is taken into account as we work on improving our service. The presentation of our billing information on the website is intended to be as transparent as possible, and I apologize if it led to any misunderstanding.
Despite the fees mentioned, our aim is to provide valuable information quickly and conveniently. However, if this was not your experience, then clearly, we need to do better.
Please email us at support@peoplelooker.com. We would love to hear more about your concerns, as well as ways we might be able to improve your experience.
Thank you for bringing your experience to our attention.
Best regards,
Heather