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Pro-FormReviews 154

2.4
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Pro-Form Reviews Summary

Pro-Form has a rating of 2.4 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Pro-Form ranks 7th among Fitness Equipment sites.

service
83
value
89
shipping
85
returns
45
quality
86
Massachusetts
1 review
0 helpful votes
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Proform Treadmil 14.0
March 10, 2024

I thought i could watch and listen to music while doing exercise, but nothing was allowed its like dum machine, better to buy a manual treadmill.

Waste of money and time on this.

Date of experience: March 10, 2024
Indiana
1 review
0 helpful votes
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Pathetic money hungry sales people
November 17, 2023

I thought I was thorough with my research and now I realize I didn't do enough. After spending over 2500 they want additional money for assembly which I had no idea would be needed. Hired 3 men to assemble and it still isn't done. With so much frustration I called to return and was told that would cost me close to another 500. I keep getting sales calls to upgrade the program and when I say no they abruptly hang up. I'm so angry and I was so excited. They don't care, it's all and only about sales for these people. I really wanted to get started with this proform 9000 and get the hang of it and then upgrade along with another piece of equipment. SMH, so sad, just so very let down. What a disappointment, they just couldn't be honest from the beginning. Careless and pushy is all you will get from here.

Date of experience: November 17, 2023
North Dakota
1 review
0 helpful votes
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Terrible service!
September 21, 2023

Our elliptical and broken 2 times within the warranty period. After months of being told week after week that someone will contact me regarding our elliptical we still have no answers. Every time we call, they say they are escalating this issue and still no one ever gets back to us. I would never buy another product from this company.

Date of experience: September 21, 2023
Florida
1 review
1 helpful vote
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Pro-Form are Liars
June 12, 2023

I bought an elliptical from Pro-Form and spent $869. The sales agent asked me if I wanted the "white glove treatment" and spend 200 to have them put it together. I allow them to put it together for $200. After the assembler was done, I tried to get on the elliptical and the petals would not move. He said you had to go to the iFit app and download it to unlock. I did that and of course, that was a lie, I looked at the assembly book and the white glove people put the bars and the rollers on upside down. I called them back up and they came back out the next day to correct it. The way they were pulling and yanking on the bars without unscrewing everything and disassembling everything properly I knew items were going to be bent, as I tried it when they were done, the main wheel was rubbing, and the bars were very wobbly and out of sync. I call Pro-Form back to have somebody else come out to fix it they would not do it. They made me troubleshoot it over the phone which I did and those people said, yes I deserve a new machine. I got back to the sales reps and I asked them for a replacement and I would but it together myself, Pro-Form denied me, I asked for my money back and out of the $1069.00 The only refunded me 500. I said what about the 60 day money-back guarantee. Nope Liars!. I got screwed out of $569.00 and never used it one time. Of course by the few photos you can't actually feel the way the bike was wobbling and rubbing also that bar that has left on it was on the right hand side and vice versa. Do you think the assemblers should of know that? So basically I paid $200 to get screwed out of $569.
10 years ago, I paid for a bow flex and put it together myself, and it lasted 10 years.
If you're thinking about buying a pro-form product, I would highly suggest you reconsider.

Date of experience: June 12, 2023
Utah
1 review
0 helpful votes
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Dissatisfied customer
May 26, 2023

I purchased your recumbent exercise bike 3 weeks ago because I had knee surgery and needed to bike. I purchased your treadmill in the past, love the iFit component (I am a member), I especially like John Peel's workouts. I follow him on my treadmill and bike. When I needed a bike I did not think twice and purchased a bike from you as well. After I started riding the bike, I noticed my knees were hitting the monitor because I had to push the seat all the way forward due to being short. I called your warranty department and they sent out a tech to look at my issue. He could not do anything about this issue and put this into the note. I called back to the warranty department the next day to see what they could do and this is where I am dissatisfied.

I was transferred to the returns department and was told in order to return this bike I had to pay a $250 restocking fee and 10% of what I paid for it. I only paid $399, so this made no sense because I would be paying almost double to return this bike. She was not helpful in resolving this issue. All she said she could do was provide 5% back ($20) and a product of my choice like an iFit heart monitor.

I told her I did not want any free items, I wanted a bike that would fit me properly. I have used many recumbent bikes and never have I had the issue of my knees touching the monitor. As I said, I had knee surgery and have hit my knees on this monitor and it is not comfortable. She said there was nothing she could do, nor ProForm. This was there policy and that's it! I asked to speak with a supervisor and was told none were available, but would pass on my what we talked about.

I told her I was going to be writing a bad review regarding this service, but she did not seem to care. So when you see the bad review in Google you will know why.

It is unfortunate that a big company like ProForm could not resolve my issue by exchanging my bike for another one that works for me. I guess one dissatisfied customer is okay with ProForm. They got their money from me, but not again! Shame on ProForm for having this type of policy and not making the customer happy. Especially one that was a previous customer that was happy and has had a misfortune of having knee surgery. I excepted better than this from this company. I live and work in Utah and have been to the company in Logan. I guess they have gotten too big for themselves.

Date of experience: May 26, 2023
Florida
1 review
0 helpful votes
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Quickly Dismissed!
May 19, 2023

After searching endlessly for a slim fit rad for my set up, I came across Proforms Youtube spot describing their great product and great customer service However when I called to try and get a rad for my project, Before I could get the complete description of my set up and what I was looking for, I was QUICKLY dismissed, rushed of the phone and directed to another company. The C/S agent did not even ATTEMPT to find a product of the measurements I needed. Very poor service. Thanks for NOTHING!

Date of experience: May 19, 2023
New York
1 review
1 helpful vote
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Worthless Service
April 18, 2023

I purchased the ProForm treadmill 2 years ago and also purchased the extended warranty for 4 years. Almost 6 months ago the treadmill started to make loud noises when I went 3.0 mph or faster. I immediately contacted ProForm/iFit to use implement my warranty and have them send a technician to fix the problem. For the past 5 months we have traded emails that keep asking me for the same information. I have even sent a video with the noise clearly apparent. Their latest email now has asked me to dismantle the treadmill tighten all of the bolts, take the motor cover off, etc. Isn't that what the technician should be doing because it is under warranty? If I can't get this issue resolved in the next month, I will request a full refund of my warranty. This is ridiculous!

Date of experience: April 18, 2023
Utah
1 review
0 helpful votes
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No Support for Parts
March 29, 2023

I spent $142 on a new crank from Proform for an exercise bike and they refused to give any support on how to replace the old crank because the bike was no longer under warranty. After an exhaustive search of their online videos, which are very limited and assembly instructions, they give no information on how to do the replacement. Seems if you sell a product, you should support it.

Date of experience: March 29, 2023
Louisiana
1 review
0 helpful votes
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Piss Poor Service
March 15, 2023

I contacted Ifit/Proform on November 18,2022 in regards to my treadmill turning on, but not working. They said the treadmill was out of warranty and they would have to send a technician out to diagnose the treadmill. Once the treadmill was diagnosed they would send a technician out to replace the defective part. I explained if the cost would be too much I would just purchase a new treadmill. I paid for the diagnosis and the Ifit/Proform stated the computer board needed to be replaced. I asked the Ifit/Proform rep if it was another part what other cost would I incur. The Ifit/Proform stated I would only have to pay for the part since I initially paid for the diagnosis and the cost of the technician to come out. I paid the initial fee and waited for my part to arrive. The part finally arrived on January 4,2023. The technician came out only to tell me Ifit/Proform shipped the wrong part. I then conacted Ifit/Proform and waited another month until the part arrived on February 7,2023 only to be told by the technician the part did not fix the treadmill. The technician said the motor was the issue and needed to be replaced. I then waited another month until March 8,2023 for the motor to arrive. At this time the treadmill repair company told me they no longer had a technician in the area and I would have to contact Ifit/Proform. I contacted Ifit/Proform only to be told that I would be charged another service to repair my treadmill. I explained to them I had already paid the service charge and at this point had now waited 6 months to get my treadmill repaired and if the technician from the company I already paid was in the area I wouldn't have to pay anything. The representative continued to repeat they would not send out a technician without another service charge. At this point I'm just disappointed in the terrible customer service I received from Ifit/Proform. I had a great treadmill, but will never purchase another treadmill from Ifit/Proform. Piss Poor Service!

Date of experience: March 15, 2023
West Virginia
1 review
0 helpful votes
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I like many others, I believe, first thought about purchasing from Pro Form, based on using them in numerous hotels & gyms. When my Bowflex finally gave out, I decided to take a closer look at Pro Form, after a month or so of reading reviews on their Ellipticals I decided to purchase the Carbon EL. We assembled it the same day, step by step, we were pumped, if this worked out the treadmill was next on the list! Unfortunately it has never worked, after downloading the app, checking all the connections 10x, we still could not get any use our of it, the Display powers up, but is completely useless. We have not been able to run any programs whatsoever. Don't fret we thought, we have a 5yr maintenance plan...what a joke, no # to contact them by & emails are never answered, just an auto reply telling you that your request has been received. Well after waiting 6 weeks for an answer, I decided to post this horror story so that no one else would be defrauded by this company. To add insult to injury, they then sent me a 'Special Invitation' to extend my maintenance agreement...my night schedule opened up immediately so that I could alert the world about this scam!

Date of experience: March 2, 2023
Texas
1 review
0 helpful votes
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BEWARE
February 2, 2023

Iv been trying to have treadmill repaid for months now. My treadmill has been stored in my home since the day i received it. Around the the 5 month mark I started to notice rust stops on one of the legs and speaker guard. I wiped them off but it kept coming back and spreading around the area. Until the time my belt stopped working I would wipe and clean off the rust. In November of 2022 the belt stopped working and would not move. So I call customer service and this is when the nightmare started. I called to get the rust areas to be decorated or fixed along with my belt. We get to the end where they are ordering my parts and they hang up. Keep in mind every time you call you are on hold for over an hour. We are now in December and I have to play my treadmill in the garage cause we have a Christmas party. Now they won't cover the rust parts cause I had to start the whole process over and take new pictures with your system and it was in the garage at the time. No the treadmill has been in the garage for a couple weeks by that time and had accumulated dust and hair from my husky and they won't replace it. I paid for my machine from their own website and they didn't even have my information in their system. The 8 customer service reps I talked to had no idea how to do their job and hung up on me cause the whole process to be restarted. Notice how one leg is rusted and another is not. Their third part company is useless also UTS. AVOID this company at all cost. Do not waste your money with these guys.

+1
Date of experience: February 2, 2023
Massachusetts
1 review
2 helpful votes
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Avoid this company
January 11, 2023

Avoid this company. The service is bad. The treadmill is crap. I paid for the guarantee that cost me $300 for 4 years. I bought it 2 years ago, I called them because my computer was damaged, and the legs got rust After 3 hours on the phone, they told me that they were not going to fix it. And void the guarantee. Now I lost $1,800 + $300 extended guarantee.

+3
Date of experience: January 11, 2023
Ohio
1 review
0 helpful votes
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Pro form bike
January 9, 2023

This company is a piece of $#*!. I had my bike for 1 week and the peddle came off. The screw had be stripped. I waited on hold for 1.5 hours to be told to screw it in tighter. I said that wasn't an options. So I was told I would get a new peddle. What came in the mail? Screws that go to the seat. Also they are only open 8-6 M-F, so good luck talking to someone if you work.

Date of experience: January 9, 2023
Australia
1 review
1 helpful vote
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I bought this treadmill for my daughter and I thought the iFit option would be an excellent extra to have built into the treadmill. But I found that the machine relies totally on the iFit subscription and if you don't purchase the subscription (at an eye-watering $45/month) it is very awkward to use. Why can't there just be a switch to toggle between iFit and manual use? There is manual mode but it is very limiting and frustrating to use. You cannot just get on the machine and run for 20 minutes. It has a preset timer that ends the session after 10 minutes forcing you to do the warm-up and cool down again. It's like they are punishing you for not buying the subscription. I paid $1800 for this controlling, frustrating, piece of junk, that my daughter does not use. I don't think I could sell it at half the price. It also takes forever to load up and connect to wifi. Why these major companies have surrendered to iFit? It's like suicide! I hope they go broke. What a waste of my money. John(Australia)

Date of experience: December 22, 2022
New York
1 review
2 helpful votes
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Threadmill
November 29, 2022

Bought one 6 months ago belt stopped working been trying to contact someone they always says they will call back never do proform products suck and there customer service doesn't exist

Date of experience: November 29, 2022
Florida
1 review
0 helpful votes
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Tablet stopped working (unable to reset Etc. with support, so they issued a replacement that would be on the way "soon")
We waited no called back 2 weeks later, we were told then that the part was on back order but we will get it"within the next week upon arrival to be the first on the next list and we'll get shipping upgrade" (I am not mentioning the long wait and transfers each being 40 mins plus for every call!).
Tho there's three weeks later, we called wondering what was going on…well our part will be "build" and generally replacement take 5 weeks. Shame on us. Oh well. I guess other agents aren't aware…
6 calls and 3+MONTHS, many lies and false expectations Plus 1 ESCALATION later we RECEIVED THE WRONG CONSOLE PART!
The 2k equipment is a paperweight! Any fineness equipment from other manufacturers held up better and longer. The customer service is a nightmare and now we have to go through it all over again, having to explain what exactly was messed up to a person possible being less tech savvy than us, providing images Etc. (wires and plugs don't match up, as the wrong cable plugs are installed on the board as there is a different plug style needed to connect the wires on the board some plugs were welded together, so we had to gently remove them to unplug (9 plug needed for the new board but the original has a 5 and. 3 installed Etc)… and heaven forbid to self fix this IF you are not tech savvy because we are but there is nothing we can fix if we get I correctly wired electric board plugs lol). So ignore the companies replied to "call them to resolve the trouble" as THATS WHAT WE HVE BEEN DOING FOR MONTHS!

Don't buy Pro-form. If you still do, activate the warranty. And avoid getting a model with built in tablet! Get one without or one that synches to YOU tablet of choice!

Date of experience: September 4, 2022
Washington
1 review
0 helpful votes
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Buyer Beware
August 10, 2022

Buyer Beware-I bought three machines, a weight bench and weights. I paid over 5K... one machine was delivered damaged and I was told they would send a replacement. That did not happen. One of the other machines stopped working after three uses. The hold times are upward of four hours to get assistance and I have called four times to get these issues resolved. To date (six weeks) I still have two broken machines and have been told some of the parts are on a six month back order. At this point, I want the machines picked up and returned but was told that I would be responsible for $250 per machine plus a 10% restocking fee per machine and the $99 per machine set up fee.

Date of experience: August 10, 2022
Michigan
1 review
2 helpful votes
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Been trying to fix this piece of junk treadmill for 8 months from waiting on phone for hours to unqualified people sending me same parts that didn't work before (why would they fix problem if they didn't fix it before) to setting me up with repair men that don't show up again if I were you I would think twice about purchasing from proform

Date of experience: July 26, 2022
Ohio
3 reviews
5 helpful votes
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I purchased a treadmill 2 years ago n I have insurance on it and I call n no one no how to help me I spent close to 500 dollars n my machine is not working I've tried caning many time s but no one knows my answer I world not recommend this pro form any equipment bc they don't help u at all keep passing u by other customer service n I' be waiting almost 3 hours just to say they can't help me at least send me some one that can fix it even if I have to pay again n u guys don't validate my insurance

Date of experience: July 8, 2022
Connecticut
1 review
0 helpful votes
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8 month old elliptical broken, in warranty been 4 months, terrible customer service, parts shipped 4 times, new parts had no effect, serve people out 4 times.
Un acceptable

Date of experience: June 17, 2022

About the business


proform.com
Logan, UT, United States