Puritan's Pride

I made order and waiting 2 weeks already, it is not shipped yet. I didn't receive confirmation email when ordered, but have confirmation number. I emailed them many times, no any answer. I called them, was told that order will be shipped and I will get email, nothing again, even email, during many days. Just when I need one of products urgently. I bought their products for thousands dollars during many years, have highest status, and now they spit at me.

A partial list of my Puritan Pride vitamin orders is attached as verification. My last order on 11/28/2023, although shown as having shipped, had not been sent by 12/17/2023 when I emailed customer service or by 1/2/2024 when I talked to a customer service agent. He said one of the five items I ordered was on backorder. I was given a case number, and he agreed to cancel the order and promised that a credit would be issued within, I believe, seven business days. As of 1//22/2024, 20 days later, no credit has been posted to my account, so I sent another email request. I view these failures to respond as symptoms of a company having operational and control problems. Even if they have a quality product, it's not worth the price if you don't receive the goods or a refund within a reasonable time. I would think twice before ordering from Puritan again.

While Puritan makes good product and I have seen good results from using their supplements, the major problem is they are all too typically out of stock. On my last 4 orders with them, there was always at least one item that they were out of stock for. I've gone elsewhere each time as the wait for the items to be back in stock has averaged 3 to 4 weeks and I don't like keeping months worth of vitamins on my shelf.

They haven't had product stocked in many months!
I used to rely on them, but frustration sets in after 6 months and I've gone elsewhere. Not sure what is happening, maybe they are closing down? Who knows, but they are no longer a reliable supplier

I ve been a customer for decades and, for the first time, everything was out of stock. The customer representative was very nice and very patient, even though I was angry. He assured me that the promotion would be available when the items come back into stock regardless of the expiration date on the catalogue; however, I have to wonder whether Puritan's Pride has not been paying its bills and is on its way out of business.

Was charge 4 times for one order, was credit for two still waiting 3 credit been well over month. I have call several times, why should this be my problem. When this company mess up. Lost me for customer. Buyer beware

I don't know what to say. I just got off the phone with a customer service rep and they basically told me they couldn't help me and go back to Ebay - even though they are the sellers. They have a selling platform on Ebay and will not help. I bought a bottle of CoQ-10 in Oct 2021. I always buy and keep a supply handy and not wait for the last minute.

When the bottles was opened it looked like someone poured a teaspoon of oil into it. What probably happened is that one of the gel-caps broke resulting in the oily residue.

They wanted nothing to do with my problem and again directed me to contact Ebay. Now, since it is over 60 day I know nothing can be done.

Oh well. Last time I deal with this company. They could care less about customer satisfaction.

It is a company that respects its customers. I had a small problem with the products bought from them, I opened a case on Friday at 10pm, they immediately asked me for some information, I sent them immediately all the information they asked for and on Saturday morning when I woke up my problem was already solved.
All representatives were professional, nice and ready to help and satisfy the customer. Congratulations on the way you do business.

We just ordered from puritan pride and had a 25% off coupon that was not expired. Clerk told us it was not for the catalog we were ordering from even though it did not say on coupon that it was only good on a certain catalog. This is very poor advertising and I was not happy with them. I think I will order from some where else next time. The coupon we had came to us in the mail, not internet. We had a very large order!