RedeemVacationsReviews 727

I bought a gun and received a hotel in Hawaii, I only got paid taxes and travel. Legit even though it sounds too good to be true

Great service, Great location with views of the lake. Close by to eateries and marina. Very close to supermarkets.

Joshua was able to help me out so happy I chose this company to travel with! Thank you Redeem Vacations for good service

The customer representative was awesome and patient with me. I asked several questions and every time the conversation was ending, I had another question. So excited for the upcoming trip!

Good business to use. Didn't have any problems. Everyone I spoke with was nice and friendly and answered any questions that I had.

This has been the most amazing trip ever. Very easy to redeem. Never have we experienced something so amazing

Exactly as advertised. Highly reduced rate at hotel stay. Not free but a lot cheaper than would. E normally.

Hotel room was clean, bed was super comfortable and the staff were helpful and polite, and everything you want is close buy

Una experiencia muy buena. Destaco la limpieza del apartamento y la comodidad, te sientes como en casa y tienes todos los servicios cerca

Lifeguard man was rude and was busy playing video games while he was on duty rather than helping people

We stayed from April 21 thru 24th of 2025. The hotel was excellent. All the staff was amazing and the breakfast was wonderful. I do recommend It to everyone. Hotel was very clean.

Very prompt and helpful customer service answered all my questions with patience and understanding. Highly recommended

The person I talked to was quick, efficient and quickly resolved my problem. The process was simple as logging in and chat.

They were able to accommodate my needs. I was very pleased with the results.

Customer service is good. I can see they are trying very hard to please their customers. However, it will be helpful that the fee itself might equal your budget for a hotel and that the hotel have limited number of days. It would be nice if they dont ask for the fee, instead show you what hotel is available and what date then ask for a fee. If they need to get paid for their service, then ask for a front up service fee. This way, the customers will not feel being duped, the service rendered is paid. After all, most of us do earn a living, so they need to.

This company is a complete joke. My daughter "won" a trip from a little pageant she was in, and you could pick the vacation destination. She had never been to the beach so we picked Miami for 8/25/23-8/28/23. The catch was that you had to pay the taxes and a 98.00 fee ok no problem. I paid $163.77 for the hotel taxes and fees and $98 for the activation fee for redeem vacations. The night we got to the hotel we had a late flight in, and were told at the front desk that someone had already canceled our trip and that we would have to pay for the hotel out of pocket. Which was $524.88. At that point I didn't have much choice we had to pay the hotel as we were already there. I called that very same night and opened a case with them over all of this. They have tried to give me more credits to book it other places, but obviously I don't want that as a resolution I wanted my refund for just what the hotel charged me the $524.88 as I had already given them $261.77. In January they kept going back-and-forth with me telling me they couldn't find my hotel. Stay and asked me if I would call the hotel to get the receipt which I did and I provided them. On 2/17/24 I got an email that stated I would receive a refund in the amount of $454.26 to my PayPal account because they couldn't reimburse me for my parking fees ok no problem. Today today I get an email that stated they would be refunding me the $98 and the $163.77 I had paid them, but they were still looking into if I was due the $192.49 Why would I not be due everything back that I had paid the hotel? This is ridiculous. I would never recommend this company or ever use them again. This has been going on since late August of last year, and there is still no resolution, so 7 months now.