I ordered a bunch of parts for a few bikes, which I've done before, and RMATV canceled almost all of them stating they don't send certain items internationally, and instead sent a BS order of 2 little $5 items which are going to incur 20x more cost than even worth sending. Why the f they didn't give me the option to cancel I have no clue. Very u professional. If you are out of the US don't even consider these guys. By the way, I'm a US citizen with a US credit card and US address.
Excellent service! I ordered this at around 10pm on 6/26 and I was received the morning of 6/29! After a very poor experience with one of the bigger companies, this was extremely satisfying! I spend a lot of money on motorcycle related parts and gear, and I love to give my hard-earned money to companies that are efficient and have great customer service. I will definitely utilize them for relevant purchases!
The web site didn't seem as easy to navigate as others. If I wasn't trying to do a promotional purchase for MBC I'd probably not make the purchase. Could be too that it's geared more for dirt bike instead of adventure riding.
Ordered $800 in parts. Paid $125 for express shipping 2-4 days. They put a stop on my order to verify. What the f is there to verify I have given you my address and paid send the god damn packages. Now I to find out it's going to take 7. Now my kids miss their race because these dumbasses
I hate spending money. I hate spending money and then the product doesn't work or fit and then I'm stuck with money spent and issue I have to resolve. When you spend money at Rocky Mountain ATV, you know you are spending money, and you also know there will never be an issue. I've bought pants that were too small, no big deal, they let me exchange them for the right size. They even let me purchase them and then refunded me when they got my return for a more expedited experience. I've gotten kill switches that didn't... kill. Not a problem, an e-mail later, and they are shipping out a replacement. Not to mention the RM Cash program. Sure, you may spend a couple more dollars at Rocky Mountain, but after the incredible service and the RM Cash and free shipping over 75$, I honestly feel like I save spending with them.
I swear to you that if you hid your shipping charges into the prices of parts and then said free shipping you'd get more customers. Very very poor management call on that. You wanted to charge me 32 dollars to ship an atv chain, nope, nope and no way. However if the chain said 32 dollars more I'd have been more inclined to just pay it. You learned the hard way with this customer as I need about 3200.00 in parts. Bye bye rock auto
Ordered hundreds of things from this site. Rocky Mountain ATV has seen all 5 of my machines and helped me on every single one. From maintenance to full on overhaul, Rocky Mountain ATV has almost everything you need minus a few niche things here or there. Can't really say much on delivery because I'm only couple hours away from one of their sizeable warehouses.
So I needed a drive belt but dealer is out of them. I ordered one to have shipped to Polaris dealer since I live 5 hours away. They wouldn't do it. Even though they call and texted me on number I gave. I gave all the info. Even had the card. So many others out there. Hopefully you won't need a part sent anyplace but your home. I really needed that part before weekend and they just screwed me.I ordered it in morning between 10-11 they wait until 445 pm to get ahold of me.
Hello Tillman,
Thank you for taking the time to leave us your feedback. We do apologize we were not able to ship to another address. I wanted to let you know that this is a security policy that we have in place to protect our customers as well as our company. However, we do make exceptions depending on the circumstances. We do apologize for any inconvenience this may have caused and hope this explanation helps with your first time ordering from us. We appreciate your business and we do hope you will give us another opportunity to serve you again in the future.
I've always had a great experience with them for 5+ years ordering in stock parts or Tusk parts and getting them to my doorstep in Denver in 3-4 days with standard shipping. I cant understand all the haterade in some of these reviews. Love their videos. All my enduro buddies also always order from them. #rockyrippers
Order 4 wheels from Rocky Mountain, one arrived damaged, when I contact them, provided photos, etc, after 8 days they still do not have an answer how to address this. It was easier to order another then to constantly trying to deal with them. They lost a customer for life
Hello Travis, Thank you for taking the time to leave us feedback on your experience with us. We are sorry that you received a damaged product. I would love to look into this issue with our technician department to get an update on when this will be resolved. Could you please email your order number to reviews@rockymountainatv.com? Once we have that information, we will be able to better assist you. Thank you again for leaving a review!
Answer: No, That's why my son likes to order from this website.
Rocky Mountain has a rating of 3.6 stars from 71 reviews, indicating that most customers are generally satisfied with their purchases. Rocky Mountain ranks 6th among ATV sites.
Hello,
We appreciate you leaving us a review on your recent experience with us. We do apologize for any inconvenience this may have caused. I wanted to let you know that this is a security policy that we have in place to protect our customers as well as our company. We do hope this explanation helps with your first time ordering from us. We appreciate your business and we do hope you will give us another opportunity to serve you again in the future. If you have any questions, please feel free to email reviews@rockymountainatv.com and I will be happy to assist you further.