Rugs USA

Ordered a rug on 2-26. Checked on the shipping for the product on 3-3. Couldn't log into the website, website would not send a verification code to any of my emails. Contact customer service via chat, they said, " looks like that order is cancelled". No emails, no calls, just cancel. Then I ask CS to get me logged into their website so I can pick out another rug, they won't even help get me logged in.

NEVER BUY FROM

We purchased two (identical) non-washable rugs. The colors were not a good match, though the pattern was a good match. Unfortunately, they are lying next to one another. The other thing is that they sides "warp", meaning they don't do well lying flat.

I Love rugs USA and only reason I did not rate 5 star is because last rug I bought and I have bought at least 6 rugs from you this last rug shed so badly zi had to vacuum 3-4 times daily. I called for help to exchange and not a single thing was done to replace my rug. Only reason I buy from you is your sale pricing. I hope you will stand behind your customer better.

Thanks for the order. Very attractive, wearing well in a medium traffic area. It was delivered promptly. True to size and looks just like the picture.

The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.

I have been a happy customer of rugs USA for several years. In the past I've been very pleased with both the quality and beauty. That being said, I purchased an outdoor rug halfway thru last season. It was starting to separate, but I thought I'd just have my daughter mend it. It was put in the garage for the winter and taken out again mid May. This is what it looks like on June 1st. We are all adults in this house. There is no reason other than poor quality. I wrote to the company and they offered a $25 credit. Totally unacceptable in my book. No further response, so I'm left to write reviews and let other consumers know not to order this rug. I'm very disappointed and won't be ordering again, as pretty as the rugs look they can't be counted on for quality.

Website was easy to navigate. Also, you could enter specific criteria, helping to narrow down your choices. My three area rugs arrived without incident, and in a timely manner. They were as described. I am very, very happy with Rugs USA, and will definitely buy from them again

Easy online shopping experience. Using the filter feature helped find several rug designs and styles faster, according to my specifications. For each rug choice I clicked on, I appreciated seeing multiple pictures of that rug in actual room settings — featuring actual people and actual furniture. Greatly helped me evaluate color, texture, size, etc. Received rug sooner than expected. Actual area rug's colors match online pictures, thank goodness! (Photo accuracy is so important!) Highly recommend. Would definitely buy again!

I emailed to ask about dimensions and was answered within the hour, very helpful! So customer service was great
The product itself though looks used, as if it's been walked on for a year or two already, a little dirty/dusty looking