ShopHQReviews 52

Shop HQ send a package via FED EX that was received "Damaged in Memphis" in transport to me. It is still there 5 months later and I am still having to pay for this. Fed Ex states they cannot be responsible for the Vendor "improperly packaging merchandise". WOW. This was a 1800$ lesson. Ive closed my Shop HQ account and trying to educate you all to NOT SHOP WITH SHOP HQ! THIEVES!

The only difference between armed robbery and Shop HQ is armed robbers use guns, Shop HQ use's horrible products and crappy customer service, value payments and China based products to steal from its costumers. They stand behind nothing and with a 30 return policy from the date of purchase not the day you received the item the true return policy is 10/15 days. But the time you have trouble you are beyond service. I have about 11K in watches with Nubeo who will not service products with two year warranty and Shop HQ doesn't care. Amazon seems to be the most reputable company for on line purchases. Shop HQ wants your money not your loyalty and return business.

Shophq offers subscriptions...but...can't count on delivery. Also can't count on being notified
That you will not receive the item at all. You are just left swinging in the wind.
Why offer subscriptions at all! It's happened too many times to mention.

Yes changed Names too many times, Yes they lost some incredible Host talent, To Me tho SHOP HQ HAS STOOD OUT AMONGST THE REST, QVC Macy's,SEARS OF shopping, HSN, MAYBE DILLARDS, BUT SHOP HQ IS THE Neiman Marcus I KNOW SOUNDS ODD BUT THE HOSTS ARE A, WERE WITH MOST LEFT VERY POLISHED, UNIQUE, EA WITH THERE OWN STYLE A TRUE PLETHORA OF PEOPLE, PRODUCTS ONCE WERE VERY SPECIAL ISOMERS, SKINN, SAWLERS, DALLAS, CHUCK, GENS EN VOGUE, ON N ON.EVEN PAULA DEAN THEY BROUGHT BACK THE HOST S ARE ABLE TO TAKE LESSER BRANDS WITH ERIN NEWBURG AND MAKE OBE FEEL YOUR AT Cosmo,...THEY Weren't AFRAID TO TASTEFULLY EXPOSE Private LIVES OF SAME SEX HOSTS GETTING MARRIED, NOT ONLY FASHION FORWARD BUT FORWARD THINKING FOR A DIVERSE Shopper,...THE HOSTS EVEN THE SHORT LIVED MARRIED AARON TO BRIAN THEY POPPED IN, YOUNG COOL, AND HIS EGO MANIA DIDN'T EFFECT HIS ABILITIES, MCKENZIE HAS LEFT. SAD I have BEEN BUYING SINCE THE 80s at Bergdorfs,. Kathy Norton perfect partner.product has changed since then but she made it feel special,... Watching SHOP HQ I LEAVE IT ON WHEN HOME IS LIKE SHOPPING IN A BEAUTIFUL DEPARTMENT STORE WITH BEAUTIFUL, FUN, IN FORMED SALES STAFF THAT CARE. NOT PUSHY NOT INSINCERE.I HOPE THEY CAN REGAIN. REGROUP,. THOSE VENDORS WHO LEFT.SAD.SHAME ON YOU.EXCEPT BEEKMAN, YUK,.BUT I KNOW VERY POPULAR,.IF YOU HAVEN'T WATCHED OR HAVE AND ARE DEFECTING I UNDERSTAND BUT KEEP ONE FOOT IN THE DOOR.ITS WELL WORTH IT!😎👕🎽👚👗👖👒🧢👜💼👞👟👠💄💎💍🥿👢🕶👓

Do not order from shophq. Customer service is useless. Online chat is a waste of time. No support for customers with issues will be offered. Remove your credit cards if you have an account. Charges are a pain to reverse. Quality is not their policy (nor customer service). Beware of shophq. I cannot upload proof of purchase as they have not shipped my order and I have not been provided anything on my account to display, therefore no info but they have charged my card! Ridiculous!

Ive been a customer since it was Evine. Since it switched to Shop HQ, it has been a nightmare with its credit card account accessibility. Always changing and never accessible. Cant wait to pay off my balance and be done with them.

I placed ans order with hq. They started withdrawing but never sent product. I calked about this matter and now I'm told it's going to take a while before my money is refunded. The people you talk to are hard to understand and they are not friendly when you are asking for your refund. I will not order from this company again.

Think before you buy anything from shophq. Today I was watching show with Mellisa Miner@ big lier with Sonia. I live Sonia's jewelry and I am not willing to pay so much money for her products as specially when I can save at list 1/2 and no coupon needed. I do not know who the network claims that they have Black Friday prices, may be rip-off Friday prices. Anyway. I am attaching the price of the bracelet of what shophq sell for, qvc and Costco and you will be a judge to it. No coupon needed it. 1/2 price. Qvc(J******* qvc item) shophq (174-748 shophq item) costco round-brilliant-0.36-ctw-vs2-clarity%2c-i-color-diamond-14kt-gold-%2526-titanium-flexible-cuff-(costco item *******) I think new owner has to be embarrassed that he is ripping of middle class people. People work very hard for it while Melissa and entire network with ripping them off. Just saying be aware before buying, forget about their shipping charges.

I have a very good credit rating and I saw a recliner that I wanted to order. If you opened their credit card, there would be a substantial reduction in the cost of the recliner. I called to open a credit card and was declined. This would have been impossible so I figure that they want you to pay full price for the item you want to order. I do believe that this reduction if you open their credit card is a scam. I have ordered from them before, but have always used another card, but Shop HQ has been taken off my radar. Just can't deal with a company with such bad business tactics.

Using my own personal credit card and they will not take. Never treated so badly. My personal credit card and they refused to talk to me. As a white woman I find that offensive. My money is as good as anyone else's.

I have purchased many items from Shophq.com. I have never had to return anything, the quality of my items of the items were good. Only problem,I had was when ordering
Over the phone it took some time to get someone on the phone. Love ShopHq

I purchased a Lot of "Ready Wear " cosmetics and when I opened it -- The foundation was broken into 30 pieces and the gel eye liners were dried out and do NOTHING. These products are NOT cheap -- Avoid at all cost! What a disappointment -- must have be a 'lose out of damaged goods' - Cust Service NO help!

Tried calling customer service was to receive a phone call back that never took place. Spoke to someone else had a very rough time understanding I wanted to get the OK to mail the cosmetics back, and I would have to pay the shipping. This is so wrong. I had to make a dermatologist appointment on an emergency as my face is all red. The unfortunate thing is I have a wedding on Thursday HQ couldn't care less I will never purchase another item from this company again I know most of these shopping networks are all connected. I'm mailing back there cosmetics today on my own.

Poor customer service. Phone system is impossible. Goes in circles hell to get a rep

Log always get a error.

I ordered a ring from this 'company' and returned it for a replacement in a different size. Weeks went by and I received no notification from HQ as to whether my return had been received so I reached out via their online chat option and a "case" was opened. I received an email saying that the ring had been received a week earlier and they were in the midst of "processing my return" and I could expect to see a refund within 5-7 business days after the return was finally processed. This was issue number 1. Next, they recommended that due to limited quantity, I should call their customer service area and reorder the ring in the desired size.I called and after going back and forth with 2 agents I finally was able to get the order placed. I check my account the next morning and see that I have been charged twice! I called customer service again and the first agent was an extremely rude Indian woman who said that it was a mistake on their end but they couldn't do anything about it and I would just have to return the duplicate item when it was received plus PAY TO HAVE IIT SHIPPED BACK! Then she promptly hung up. I called back and explained the situation again to the next agent, expressly indicating that not only was I charged twice for this latest re-order, but I still had not received the refund for the first order I returned. This agent was equally as unhelpful and said they couldn't do anything to at least expedite my refund so that I wouldn't be out 3x the money for the order. So now I have no ring and 3 charges for it. I will never order from this now bankrupt (and corrupt) company again.

I've never shopped here. I only even heard about them because I suddenly started getting spammed with emails every single day. They don't honour their unsubscribe button, because I unsubscribed weeks ago and I'm still getting them. I've set them to spam, but still. I don't know how they got my email, but this is pretty scummy stuff.

I order a J.W. Hulme Piper Leather Should bag from SHOP HQ and when i recevied it, it was damaged it had black dots, returned it recevied a new that one was worse and the box was wet and ripped open the Ups guy is very nice he said this how it was given to him. I spoke with customer service NO HELP did not care that i had the same problem a Damaged bag.I will never order from ShopHq again and will never recommend. Rip off

After watching and asking ever question I could think of it still failed. When it arrived the box was seriously damaged, it was supposed to come with two chargers...there WASNT ANY CHARGERS...NO INSTRUCTION AND THE LEG WRSPS ARE DIRTY! Called customer service who informed me.my money may not be returned to me because UNKNOWN to me it is being considered a as is purchase...with no instructions no chargers. Never will I trust. HQ or anything that doctor sells ever again

I purchased a foot massager to which I never opened it was not at all like I though it was on T.V no wonder it was so cheap. After speaking to 5 different people who all give you nothing but the run around, and when you ask to speak to a manager they do not have one. This company hides behind its customer service staff, and has lousy customer care. I returned to foot massager and was told it was not approved for a refund due to not being returned in time. No invoice was included on the outer part of the box which is where QVC pits it along with the return label. The invoice which I had to have emailed to me states no return by date nor is it included in the return comments area it is blank.
Bad customer service, bad communication, just a scam artist company. They have the product still that I returned and is holding it hostage until I pay $9.99 to have it returned back to me. QVC AND HSN never would have done this. They would have come to something reasonable to solve this issue, like a credit towards a future purchase, I am unwilling to do any business with this company and will let the higher powers of the lord take care of this issue.