Ordered something, website says two weeks, more than a month later and told that if you dig deeper they make no guarantees about delivery timeline and may take over a month. Obviously, there was a delivery problem, and this foreign company completely failed to stand behind its product and service. Out a $100
I ordered from their site not knowing I would have to pay an extra 22.50€ for my order until I had to pay it. I contacted them and they said there's nothing they can do, but there absolutely is! You can warn your buyers of this. Not only that, shipping took over one month. There are much more trustworthy companies who have better customer service and prices. I'm now paying a lot more for something I could have gotten cheaper. Not okay!
I've purchased from Sierra Pet Meds for over 10 yrs. Same products as sold in the US but lower cost. Not sure what or who the 1 star reviewers are talking about. I understand that it takes longer to get meds but that is not a problem. I will purchase from them until one of us ceases to exist.
I am a long standing customer. Up to this last order, all was well. In Sept., 22, they sold me chews with an expiry of 12/2022. This was NOT mentioned before purchase. I queried this, and they asked for a photo, though they must know, what they are selling. I sent a photo. Then we haggled over how many chews could be used up before they expire. They can 'work with me' by giving one chew store credit. We settled on a third cost refund. Also, the chews were poorly packaged and the blister packs are squished, so might be broken inside. Anyway, you can make up your own mind if this is a decent way to sell our pet's medicines.
A month after National Animal Hospital said in an email that it would upgrade my shipment, it has not arrived and NAH does not respond to my multiple emails and phone calls. My credit card company tells me it may take up to 60 days for me to receive a refund of $150.80.
I will never do business with NAH again.
Everything ok until August. I have an order that they took my money for but never sent the pills. I filed a complaint with the Hawaii Consumer protection agency, but apparently they don't answer either.
This was my first time purchasing from Sierra Nevada Pet Company, and the last. Unfortunately the item was opened, not sealed, is an older version of the product, and used. But most of all it's not the same item pictured in their website. When asked for a return option their reply was basically 'too bad'.
I have been ordering through NAH for a while with no problems. All of a sudden the customer service went from good to awful. I canceled an order on Aug. 30 and was told the charge of $175.90 would "fall off" my account. I am still waiting. I have left 4 messages and sent at least 3 emails. No one ever responds to me. I would suggest you buy elsewhere. Not sure what is going on there...
This does not even warrant a 1 star. HORRIBLE experience still going on since August. Gave them $144, and I have received nothing. Numerous phone calls and emails. Absolutely no response. DO NOT TRUST
I ordered CANINE Heartguard b/c it was way less than at vet; compared pkg-same product. I did pay the lowest shipping amt. To ensure sooner arrival. I would definitely order again form sierra per meds in future!
Overview
Sierra Pet Meds has a rating of 2.7 stars from 221 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sierra Pet Meds most frequently mention credit card and animal hospital. Sierra Pet Meds ranks 74th among Vet sites.
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- Redbank, QLD, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members