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From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 883 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 21st among Home Decor sites.
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Item arrived damaged, called the help line and Kelly quickly responded and got me an answer and way forward.
I have used smallwoods for years! They are the best! I got the wrong color for my photo and they sent the right one in no time!
I never leave reviews, but I have the absolute most best customer service after receiving a product that had issue. The customer service team was quick to get back with me and very kind and helpful! My family and my clients love your products so much and great. Customer service is icing on the cake. 🤍
When I first ordered my Smallwood frames the frames were not in top notch quality. The plastic was pushed in past the metal pegs as if they were not assembled and packaged with care. With the amount of money I spent I was not happy. I reached out to support and they made things right by replacing the destructed frames which was truly appreciated.
Over all it was good. Ashley answered 2 of my 3 questions right away. After asking if the size was available on the web page a couple of times I never got an answer. So I ordered the closest size. I hope it works. The size they gave me was not listed anywhere.
I was unhappy with the placement of one of the pictures I sent in. They were very helpful and went above and beyond to correct the problem. I appreciate it very much.
One of our framed wall art pics came back blurry. Knew it was a high res picture and they quickly asked for jpeg again and made it right. Super easy to deal with Smallwood and aimed to please!
Pics came out a lot darker than image showed. Reached out. Sent pic. They wanted another Pic. Sent pic. They wanted another Pic. $130 for items that are very dark and not what it looked like when ordering. I offered to send back.
They don't agree (why would they).
Ordered so many other times and loved quality. Disappointed. Not worth what I spent and will look elsewhere.
I uploaded a photo that was too blurry and was contacted by Smallwoods to replace the photo. Any other place would've just printed the photo and blamed me for my error. I truly appreciate the way they look at every order and make sure it meets their standards.
I purchased a large print for my newly remodeled bedroom, and when the order arrived, there was a crease on the actual print that was obvious. I immediately contacted customer service, and without question, a new print was ordered and delivered within less than a week! Excellent customer service and quality product. I will continue to be a loyal customer!
I was unhappy with my picture quality, I uploaded it incorrectly…. And they easily fixed the problem for me and made suggestions how to upload it better and even let me select a better pic! Fast, helpful and kind responses! Some of the best customer service i've ever received!
One of my print refills I ordered cut off part of my picture and when I reached out they were very quick to respond and make it right at a great price for me. Love my new prints in my old frames!
Quick shipping These turned out great Amazing price
Great, nice pick up guy, store is beautiful, pictures were very nice. I will be ordering more. I wish you would another store sale.
I received a defective print. The agents at Smallwood went above and beyond to correct the issue and ensure I was satisfied with my purchase. Love the Smallwood Design Family!
First package came in damaged. Notified them and they sent a replacement with no problems.
I absolutely love the quality of the frame and how light weight these are for hanging. I have multiple pieces from their holiday collection, however this was my first custom order. My only complaint is that one of the three photos are blurry. It may have been that the quality I uploaded wasn't large enough, but it should have been and there wasn't any checks and balances from their software or build team. Overall- I'm still happy with the order; I would just encourage anyone ordering to confirm your photo resolution exceeds their recommended size.
Something went wrong when uploading my photos and they all showed up blank. Customer service emailed me and worked with me through email to fulfill my order. They were informative, friendly, and efficient!
My original picture I sent wasn't quite as clear as I thought in the picture came out a little AI generated to help fix but I wasn't happy with it. I emailed them and they fixed it right away and sent me another 100% recommend this picture company!
Smallwoods was great with reordering a picture that needed to be zoomed in more to match the other pictures that were ordered.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members