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Sonic Electronix

Overview

Sonic Electronix has a rating of 4.1 stars from 260 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sonic Electronix most frequently mention great prices, free shipping and huge selection. Sonic Electronix ranks 2nd among Car Stereos sites.

service
61
value
55
shipping
56
returns
49
quality
48
How would you rate Sonic Electronix?
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Texas
1 review
0 helpful votes
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Buyer Beware Bad website ordering process
April 18, 2025

I put my complete vehicle make, model and old stereo style in and went to install it when it got here and the harness was Wrong.
Called customer support and they were very quick to address this and said they do have issues with the website doing this, YOU would Think they would fix it!
I THEN DIDN'T receive the new harness but they shipped me and Amp, with a packing slip that said harness inside the box.
I called and spoke to customer support AGAIN and they reshipped the harness. The new harness was 80 instead of 8 like the original.
They did discount it to 60, but for all the headaches they should of credited some for the stereo, back up camera and XM receiver I bought.
I will not use them again! Use Cruchfiled.

Date of experience: April 18, 2025
New York
1 review
0 helpful votes
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Rca cord wire
April 13, 2025

I have an issue a noise of my speakers so i buy this shielded twisted cable rca then problem solve no more more noise.

Date of experience: April 13, 2025
Texas
1 review
0 helpful votes
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The ONLY place I use!
October 7, 2023

I have -0- issues EVER with Sonic. They have discounted things and fixed issues without any questions. Prices and shipping/returns are flawless every time. Hard A+! Love them! (I am a customer in TX, not related to the business!)

Date of experience: October 1, 2023
Texas
1 review
0 helpful votes
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Wow, what an experience! Went in not knowing much about what to go with regarding installing a new stereo unit in my vehicle, and Adam Price was extremely informative and told me exactly what I needed! He set me up with everything, and explained how every component works. Very happy with this company and highly recommend them.

Date of experience: January 24, 2024
Indiana
1 review
0 helpful votes
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I'm writing this review in hopes it might help my situation. I set up a return for speakers ai bought and the return was accepted for a refund minus a restocking fee.

It has been months but I still have not received the refund. I have emailed support 3 times now but they just tell me that they have sent my request to the appropriate people/department and won't give me any more information. If I do not receive a refund I will not buy from them again. I don't like losing $145.

Date of experience: October 4, 2023
Oregon
1 review
0 helpful votes
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Amazing customer service
August 29, 2023

I had started a cart and didn't finish it. A sales rep named Adam reached out to me to see if there was anything he could do. Not only did he find me the stuff I needed he also got me a better price than I could have thought was possible. Will definitely be back for more soon.

Date of experience: August 28, 2023
California
2 reviews
2 helpful votes
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Terrible Warranty Practices
September 29, 2023

I ordered a 500 watt JL Audio mono block amp from Sonic. I hooked the amp up in my Tesla to a single 10" sub I had. The amp provided very little power to the sub. I contacted Sonic to return the amp, which was subsequently denied. I then asked for a simple exchange, denied again. Their hassle free warranty is ridiculous. As another noted below, go with Crutch Field if making an online purchase, you will be happy with not just the product but the service as well.

Date of experience: September 29, 2023
Nebraska
1 review
0 helpful votes
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Worst company run!
February 26, 2024

Do not purchase anything from this company they are the worst company I have ever had to deal with! It has been 3 weeks since I placed my order and finally told them just to cancel it was told on Friday it was cancelled and I would receive a refund and email so I went and purchased a different radio this weekend and this idiots instead decided to finally ship my order then going to tell me since they didn't cancel it they now have to wait for the package to return to them before I can receive a refund! Don't do it better off going anywhere else!

Date of experience: February 26, 2024
Idaho
1 review
1 helpful vote
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Zero service after the sale.
February 5, 2024

I ordered an alpine double din head unit, amp, backup camera and under seat subwoofer. I installed it all and radio and carplay and usb all had horrible sound and skipped like a broke record. Tried calling and was told they no longer have technical support by phone so I emailed and never heard back. Called an alpine stereo distributor and he said the Alpine amp was junk and he's removed a few of them. I ended up removing the amp that attaches to the back of the radio and all was great. If you're going to sell products you should probably have customer support! Do not buy from this company!

Date of experience: February 5, 2024
Maryland
1 review
1 helpful vote
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Subpar on all fronts
September 12, 2023

Terrible. I'm not one to write bad reviews. 90% of what I write is positive. I'm making an exception here. They sent the wrong speakers, they sent the wrong wiring harness, they sent the wrong bracket. I'm OK with errors. I'll work with you to fix it and get what I need. These folks are rude, dismissive and once they have your $$$ they could care less about mitigating an issue.
I'll spare you the blow by blow, but they refused to accept the items back for a refund (go talk to E-bay. Not our problem) and pretty much hung up on me.
Buy your speakers somewhere else. Everyone has some issues with sending the wrong equipment. That's fixable. This company will not address a problem or even attempt to be polite about it. I'd give them a zero but it wasn't an option in this forum.

Date of experience: September 12, 2023