SoundCloud

In deleting a second account, my main account was also deleted. So all my tracks (yes, I can reupload them) and all comments, plays etc. all gone. More importantly, all recent links sent to media companies, song opportunities etc. will no longer work.
Tried every way to urgently contact support, no joy. The chat window has remained open on a previous ticket (which hasn't been answered) so I can't start a new ticket. Have tried but no response. Tried Instagram, no response.
This cancellation also cancelled Next Pro but an email acknowledged that it still had months to run and had a reactivate button. The reactivate button did not work, so at this time I have a new account using the previous title, linked to the same email, but none of the previous content and no Next Pro.
Yes, I'm pi**ed off!

They take down your work if any random person decides to make a report for any reason (jealousy) and when you dispute the infringement they take no notice of the case and give you a strike on your account. Their terms state that they have a three strike policy, then they have to permanently delete your account. My account has just been deleted with only one confirmed strike and I only disputed two tracks and it was all my own work. I paid a subscription. They email me back when i complained and told me I had three strikes which is impossible after only two disputes. They show zero evidence of this. They are happy enough to take peoples money but they have zero effort when it comes to being helpful to their long serving customers. They are now bordering on being scammers really. Sad they they were once a great platform.

It's impossible to contact them about issues regarding subscriptions account errors etc
They say they have customer service but their chat bot never gets back and their emails to subscribers are "no reply".
Honestly it's all hype, cool sexy gig pictures and no real commitment or involvement with music creators who are struggling to be noticed and need all the help they can get. Put your tracks on YouTube instead!

The support team, mainly "Jonas" have a very hard time at reading your replies to tickets. I was asked multiple times for an email and they'd actually reply to me giving the email asking for it again.

Overall their support team need more training as they're trained in all the wrong areas. They still fall victim to social engineering.

I abandoned Soundcloud 4 years ago after they took my annual subscription money for PRO and then deleted my account without warning or refund. I recently tried to upload a private (unlisted) edit to show a client their first dance song for their wedding and it was taken down in minutes!

Soundcloud is an excellent alternative to the more famous streaming services that provide music.
At least it doesn't insert commercial breaks every second like Spotify, so you have to buy a Premium just to be able to listen to music.
And also Soundcloud has a wide selection of various livesets of electronic music that you can't find anywhere but there.
The quality of audio is not ideal, but it is fixed by premium subscription. But the free version works completely fine.

Soundcloud is a music streaming service where you can listen to music you've uploaded or music that you've discovered. It's a great music discovery platform and one of the most popular sites for free music. I like it because you can find all the genres there and young creators who make astonishing music but are not that popular yet. I have Spotify too, but I use Soundcloud more often.

I paid 66 Euro for the Next Pro plan. It was supposed to be 50% off. The next years renewal price is 99 Euro, so, clearly false advertising there. I got one album to upload and get processed for distribution but it was reject because they said it had no lyrics and was marked as Not Explicit. Every song on the album has lyrics. So, clearly they had their heads up there a$ses when they did that review. Trying to reach customer service is nearly impossible. I have tried to upload and monetize two other albums that simply won't work because the server errors out every time. After spending about 8 hours trying to get any of it to work, I am left wanting my money back. It states there is a 30 day money back guarantee but that seems impossible to get. I feel ripped off. They shouldn't be advertising a service they clearly do not have working yet. All I get is "We're having trouble reaching our servers"

I've mistyped my artist name while distributing my first release... big mistake, as there is no one replying to my e-mails. No one is acknowledging anything I say. I've been submitting tickets that no one reacts to. Then I decided to e-mail them and the automated response says "the best way to reach us is through the ticket system". Like ok wtf. It's so frustrating when all you receive is silence!
I'm totally leaving soundcloud and will never pay again for their $#*!ty services. Also their masterisation algorithms are quite crappy. I wish soundcloud was a real person who I could annoy back.
I've started my official music career with the wrong name and now I can't change it. Really not a great beginning lol.
Anyway, If you wanna release music to other platforms, it's probably best to use a distributor that is responsive. Just in case you need something changed.

I have had support tickets in that have been unanswered for weeks. I am currently trying to switch to a new distributor and now have multiple tracks upload to my accounts because Soundcloud won't respond to my tickets.

Let's also not forget about the predatory theft of 20% of your royalties. I only used soundcloud because the barrier to entry was low and now I am realizing that have done this to steal ignorant musicians like myself royalties. 20%?!? This service is theft.

I would recommend this service to my worst enemy and thats it.