They smile in your face, act like they are rich and don't care about money. They use Paolo's drug use to cover the rooms damages and bad energy they are sending to the room. Then, when you move in, they start harassing you by making your lungs and head feel congested and mess with your genitals. You start to get scabs coming out of your throat and nose bc Paolo has smoked marijuana too long and his lungs are no good so he's using you as an organ bank. The food smell and smoke goes into your bathroom. The sounds of the boiler, washer/dryer, dishes, foot steps and water are constantly interrupting your peace. They torture you after you sign the contract to try to force you to pay more for the room or make you feel like you paid too little by making it excruciating, so they can try to make you leave and take your rent. They have communication problems and different agendas so you suffer the consequences. They favor people, so if you're not a nurse or in the medical field, don't bother going there or they are going to try to make you sick or give you a disease from their uncleanliness so you go to doctors. Don't let Paolo's bubbly act fool you, he is a killer inside. They are head stealers so prepare to be an egghead, they take from you while you're sleeping if you can even sleep or eat in that room. Old man is not the Princess that needs to be saved, you are. They are all bad.
Spareroom complaint wastes your time and doesn't get you your money back. Contracts cannot be enforced if they breach the contract and do not fulfill their obligations.
You can't block users, even if they are harassing you through messages on your ads. One person who did not get chosen for the rental I had posted created multiple fake accounts, one of which was under the identity and photo of a dead celebrity. Spareroom did communicate with me after I reported this, but they did not take the accounts down. You also cannot delete messages in your inbox without first opening them, which is pretty annoying in this particular situation.
Spareroom your customer service team is very nice and professional from my experience, but the security is lacking. Too easy for someone to make fake accounts and say awful things on your platform through private messages and get away with it. There should be a stronger screening process or some kind of security measure to ensure accounts are real.
Hi LH,
Thank for your review. We're sorry to hear you came across some advertisers you believed were non-genuine.
We can see you were in contact with our Site Moderation team (SpareRoom is fully moderated with a security system to monitor, detect and remove fraudulent accounts) and they looked into your report made to them. They have confirmed with you as part of their investigation, action will be taken if appropriate.
We are launching background checks for renters very shortly so there will be a further layer of security on accounts as well as our own moderation team.
If you do need any further help or advice, our team will be pleased to help and can be contacted on 877 257 4944 or at site.moderator@spareroom.com.
Best wishes
The SpareRoom Team
Had SpareRoom for years and it's always had problems with verifying posted ads and handling reports.
Just roomed with a landlord who promised "a room with heat, tv/Roku/switch access, shared living space and two cats". The room was not the one they advertised, heater was broken, remote and games kept away. And the apartment was trashed with pee & poop everywhere, random junk on the floor, a sour smell and two VERY hungry/lonely cats.
Was any of this squalor checked by SpareRoom for false advertisement? No. Did they offer a decent option for reporting? Also no. I witnessed multiple other tenants go through this too and it'll be the last time for me. Don't use that site. SpareRoom, and the con-artists who use it, don't deserve to live off your dime.
Hi Sam,
We're sorry to hear your experience with a landlord away from the site.
As an advertising platform, we offer an online space for users to post accommodation for rent and those looking for accommodation to rent to find each other and do always recommend an in-person viewing (or video viewing if that's not possible) to decide if a property is suitable.
We're not involved in any part of the letting process, so if you do come across something that isn't, or doesn't seem right, you can report an ad or advertiser to us right away and we'll investigate.
As we're unable to locate any specific details from your review here and your experience sounds concerning, please contact our moderation team on site.moderator@spareroom.com so they may investigate and where appropriate, we do remove advertisers from SpareRoom if deemed necessary from any report and evidence we receive.
Best wishes
The SpareRoom Team
They quick take your money when is about early bird subscription.
But in case you want to pop an email to someone after the subscription expired, the account present issue.
No comment.
I don't recommend
Hi Cristiana,
Thanks for your feedback, that's appreciated.
You'll have access to new early bird ads while your upgrade is active and can still communicate with everyone you've already contacted even when your upgrade has ended via your SpareRoom inbox. Once your upgrade ends, your account will revert back to a free one and if you wish to contact any new early bird ads you would need a new upgrade to do so.
We'd like to make sure you're getting the best from your account so please do get in touch on 877 834 2909 or at customerservices@spareroom.com and we'll be happy to help.
Best wishes
The SpareRoom Team
I'd posted and been paying the weekly fee for almost two months posting the room for rent. I got nothing but a few scam tenants responding asking for my account info so they can cashapp the deposit for me to hold the room, due to being out of town. I refused and block the scammers. The many other tenants messages me regarding the room, but never ever responds when I respond back. Totally a waste of my money and time. About to cancel this crap.
Hello,
We're sorry to hear you had a negative experience with other users on SpareRoom and as your comments sound concerning, we'd like to look into this further and would be grateful if you could contact us on 877 834 2909 or at site.moderator@spareroom.com.
We have a team of moderators who investigate every report made and where appropriate, will remove a user from the site. If you can provide as many details as possible to them in your report, including any off-site communication if this activity did not take place within our messaging system, that will help them locate any account concerned.
Best wishes,
The SpareRoom Team
I have found this app to be quite useful, but living with a landlord can often be a challenging experience. In my experience, many landlords are primarily concerned with financial matters and tend to place a significant emphasis on saving money. As a result, they may request tenants to engage in extensive communication, perform most of the housework, and minimize the use of electricity and water. In my opinion, it is often preferable to live with friends and avoid spare rooms if possible, as this can help avoid the potential difficulties and frustrations that can arise from living with a landlord. Overall, living with a landlord can sometimes be a less than ideal situation. Additionally, there are numerous challenges associated with living with flatmates, such as the tendency for some to neglect their share of the housework, resulting in untidiness and overall uncleanliness. Unfortunately, this is a common occurrence that happens all too frequently.
UK ONLY
Hi TT,
Thanks for your comments on differing living situations and we're glad the app itself was useful!
We do always recommend meeting those you might be living with first and discussing any potential house rules, as this helps with decision making and if a share is going to be a good fit.
For many of our users, living with a landlord works very well, as it's often a more budget-friendly option and as the owner also lives in the property, it can offer a more homely set-up. Additionally, if you do have anything you need to raise, the landlord is immediately available to speak with.
For others, living with similar flatmates to themselves helps them settle into a new area, with a ready-made set of people who already know it and can show them the ropes!
We do recommend placing a Room Wanted advert, if you've not already done so, as this gives you the opportunity to mention any dealbreakers, such as around household tasks and cleaning, and if you have any strong preference around this for the type of share you're looking for, so that those with a matching living situation can connect with you.
Best wishes,
The SpareRoom Team
I paid the $24.99 to have my ad for a roommate and 2 days later they deleted my account because they said I was trying to sublet my entire apartment, which is clearly not the case. Also, all the "people" they sent were very obviously spam information collectors.Do not use this site, ick!
Hi OP,
Thanks for your review. It sounds like your account was selected for a security check by our moderation team and they may have requested some further information as part of that check.
This is quite normal and they do carry out regular routine checks to ensure the safety of all site users. In this case, they may be waiting for a few more details from you in order to allow continued use of the site.
For any further information on the status of your account, including any upgrades purchased, please do contact us at site.moderator@spareroom.com or on 877 834 2909 and they will be happy to assist.
Best wishes
The SpareRoom Team
I have spent many hours responding to ads, Not one phone call. The ads are fake or old. Not one response. I am going to request a refund and see how difacult it is to contact them, most bogus sites will not respond in person and avoid scammed customers.
Hi Mr B,
We're sorry to hear you didn't get the level of replies you were looking for. Competition for rooms is at an all time high across both the US and UK, so we're aware those offering rooms have been inundated with enquiries and are trying to get back to everyone as quickly as possible.
We do recommend having your own Room Wanted advert, as this helps those you message see something about you, as well as increases your chances of getting a reply.
We'd like to make sure you're getting the best from your account, so if you're in the US, please call us on 877 834 2909 or email at customerservices@spareroom.com, or if you're in the UK, 0161 768 1162 or customerservices@spareroom.co.uk and a member of the team will be pleased to assist.
Best wishes,
The SpareRoom Team
There are other roomie sites that don't chargé a fee so I'm not sure why people even use this one. They don't even spell properly; I'm assuming they are originally a British company, but if you're doing business in the states, at least adjust your spelling to match. "Enquiry?" No, that's not how we spell it here. You have to be on site for a week with your "advert" (another Brit word they didn't bother to adapt) and it is unclear whether I will be able to finally contact people after a week or whether they will continue hounding me to pay a fee, we will see. Otherwise, I'll just keep using Roomies for free. At least they're an American company.
Hi Allie,
Thanks for your review.
Everyone can place a free ad and use the site free of charge if preferred and there are optional upgrades that provide additional promotion and open your contact links up instantly to all those looking.
We do offer a premium service in order to keep our site running and help people find homes. We make this service optional and many of our users use our free service and while many companies offer free platforms, in time monetising is often introduced in order to keep them running, including where investors may be involved who are looking for their returns.
We've always been privately owned and managed and instead chose to be upfront and provide both the free and optional paid options from day one (we're 12 years old in the US, 24 years in the UK and also have sister platforms around the world).
Thank you for your comments on localisations, there may be the odd one that's escaped onto the platform so we'll pass this on to our tech team to have these resolved.
In the meantime, if you need any further help with your account, do get in touch at customerservices@spareroom.com or 877 834 2909.
Best wishes,
The SpareRoom Team
On 5/22/23 Nathalie Ruault discriminate against me by failing to rent me a room base on my age.
This discrimination was done by her via spare room.com, and it violates Federal Fair Housing Act ( 42 US Code 360-3619).
Hi Chuck,
We're sorry to hear you had a negative experience with an advertiser on SpareRoom and we'd like to look into the account concerned. Please contact our moderation team at site.moderator@spareroom.com or on 877 834 2909 and they will be pleased to investigate further.
Best wishes,
The SpareRoom team
Overview
SpareRoom has a rating of 1.3 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. SpareRoom ranks 9th among Roommate sites.
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- Macclesfield, CHE, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jg,
We're sorry to hear you had a negative experience with an advertiser away from the site. We can see you've been in touch with our moderation team regarding your report, including our jurisdiction as an advertising platform. If you do need any further assistance, or have any other updates for them, please do not hesitate to get in touch at site.moderator@spareroom.com and they will be pleased to help.
Best wishes,
The SpareRoom Team