Surfdome

I had the most awesome experience with this company order a surfboard it came a day early. Was worried about other ppl reviews about the customer service experience but lucky I didn't have to go through that. All smiles

Disgusting delivery service, I could not assess the quality of the clothes, because I have not received my parcel since February 2022. As a matter of fact, no one has returned the money, and it's been almost a year. Customer service writes that unfortunately, it is impossible to solve my problem. How is that even possible? I do not recommend it, do not order anything here!

After using surfdome for years often spending upwards of £100-200 per month they have now been taken over by brand alley, wiping all of the decent surfing and skating brands for "trashy cheap products"

It's basically a lame Alibaba of clothes now, will never use again, avoid at all costs!

After 5 weeks there is still no sign of my order. Two emails to Customer Relations have been responded to with "we will investigate with the coyrier" and then nothing further is heard from Surfdome. Reviews of their courier service are a litany of complaints about orders never arriving.

I ordered a surfboard. It arrived on time but when I opened it, I realized it was damaged.

I sent a message to customer service right away with photos. It took them a week to respond. They offered me a discount or return + refund.

I asked for a return + refund and no response. It's been over 2 weeks. I'm appalled by their lack of response.

I'd be extremely cautious purchasing a higher priced item here unless you have the money to blow.

I received a faulty product four months ago, it took me three months of correspondence to get an approval from a warranty team to send it back. But they keep sending me links to print the label that doesn't work. Four months of countless emails back and forth and I still cannot send it back. They don't even answer me anymore although they already agreed to give me money back after I send them the product. But they made it impossible so I received no service after hundreds of massages. This is exhausting and infuriating and illegal and unfair. Their costumer service does not exist, they are inefficient, nothing gets done only useless correspondence.

They represent like they have a Canadian store, although all their goods ship from the UK and then your hit with 30% duties/taxes. When you land on the site it says would you like to shop at Surfdome Canada. There is no mention that all goods ship from the UK. Stay away
Also their customer service is terrible

Very slow process and recently bought the item but never arrived and after ton of sarcasm email then only they refund the payment but the process takes probably 2 months to settle with their customer service which is sucks since they only reply 8 days once hahahaha i also dont know what they do at works. Their delivery partner also not helpful and not well recognised so dont bother to call or email for updates you never get the update from the courier. Thanks!

After multiple emails sent to explain the tracking wasn't working and the item seemed to be lost, instead of responding with help they send me an invoice after 8 days of no response. Can't contact them via the phone.
Easily the worst service i've ever experienced.