I will stay away from this online store. I have made an order 11/19/2024, expected delivery 14 days. 12/8/24 I sent a message/email where is my order, Susan/Customer Rep responded she's following up. 12/11/2024 I asked again, still following up. 12/13/2024 I asked for a refund, was told she can't do it until 12/26/2024. 12/26/24 I asked again for a refund, and her response another shipment was sent and she cannot give a refund! What kind of business keeps refusing customer's request for refund when the item hasn't been delivered on time, more than a month waiting, no guarantee the reshipment will be delivered! Never again with Commense, worst customer service! BEWARE!

I'm trying to get someone to respond to me regarding WHO delivered my package last week, that I never received, although it shows delivered on the email I received. If I had a tracking number I might be able to check with USPS, Fed Ex, or UPS to find where it was delivered to? I'm not sure this package actually exists as I am unable to get anyone from the company to respond!

Unacceptable return policy. The item I ordered was too big to use and this company refused to give me a full refund. I paid a total of $ 42.00 and they only gave me a refund if $ 17.00. I posted this as a review on their website and they did not post my review. I noticed all of the reviews on there are positive happy customer reviews. I would not purchase from this merchant as they are not up front regarding their return policy on their website. Good luck! I added a picture of the return process notice that came in the package. This still does not give accurate information about their return policy.

Very bad quality. Their pictures look very different from reality. It was so embarrassing for me to wear this in public. I posted review on the commense website and it disappeared right away. They only gave me store credit, no refund.
My first picture is a screenshot from the website, the next two are the actual product. Very disappointed

I have used this company once before. It seemed ok. They avoid returns and provide credits back so you can shop again. I had an old credit and thought I would use it. I had 2 separate orders so I could use my credit. I contacted them immediately, and tried to cancel one of the orders. I was told I couldn't and to not to accept it and return. One order came with 7 days, the next order took over 15 days. Doesn't make sense, but it did.
Unfortunately, I had return the items as the sizes were way off. You have 7 days to retun the order. By the time they even replied, it was 7 days. The entire process was a nightmare. You would a receive a response from different people and each saying something different. Also, the return fee is $20. Which is extremely high. As of today, 7/30/24, this has been going on since June 14. I still do not have my refund. I have contacted my credit card too

The quality of clothing was not as described, the sizing was off, communication was a huge fail! Took days to get anywhere through email back and forth. The return process was HORRIBLE... sHorts and work out clothes where sent back and they did not REFUND me for them, they said they were (swimsuits?) clearly NOT swim suit photos attached below, the whole process from beginning of my order July 13th till now we are August 11th, for complete order and refund status still NOT complete...
Aspa Zachariou

I ordered a few items from Commense, but the quality of the items were so bad. Fabric felt super thin and flimsy. One of the buttons fell off the skirt while I was trying it on. When I requested a return and emailed customer service, their responses were extremely slow and had to reach out to them multiple times to get a return shipping label. The quality looks so high on social media, but when I got my package and found out it was fast fashion, I was so disappointed and returned all of my items I purchased. I would rather invest in higher quality pieces that will last me a long time. I will never purchase from them again! So disappointing.

I was so glad to order my dream dress for my sisters wedding but I'll probably never get it since they of course took my money but never sent the tracking number with shipping Infos via an email. I contacted them nicely via email AND insta and still never for a reply.
Very disappointed

I ordered a dress a month before a baby shower and it arrived the month after without a pull for the zipper. So not only could I not wear it to the shower but I can't wear it at all! Commense thought a store credit would be a good solution. Why would I buy anything again?

Clothes took almost two months to arrive. In fairness, they do LOOK like the ones I saw online, but the fabric feels cheap and synthetic, and sizing is off. Not worth the trouble or even the relatively limited expense. Would not recommend.