It is a scam. Unlockriver took my money and only after payment was sent, they said it would take 15-25 business days. I needed it sooner, so requested a refund and they refuse to pay my money back and are rude in communication.
Applied to get phone unlocked on the 30/01/2020, payment was taken out of acc, but no confirmation or any sort of reply to this day. Emailed them a couple of days ago and still no contact from them. I'm so disappointed and just want my money refund.
Unlock River was professional and prompt in their communication with me through the whole process. Even when I was having challenges with the unlocking, they were patient and helpful and courteous until it was resolved. Would use again without reservation.
Thank you so much for your kind words! We strive to provide the best service possible, and it warms our hearts to know that our efforts made a positive impact on your experience. Your recommendation means a lot to us. If you ever need assistance again in the future, please don't hesitate to reach out.
Warm regards,
UnlockRiver Team
When I first took a website like this, suspicions were all over while I was simply desperate for dealing with this locked situation. I was so desperate that I couldnt resist ordering for the codes.
A couple of days later, I received it, and it successfully worked as it was supposed to.
I strongly feel that your service didnt only unlocked my phone, but also something else.
Thank you for sharing your experience! We understand that the online world can be daunting, and we're glad to have exceeded your expectations. It's great to hear that we were able to not only unlock your phone but also provide you with peace of mind. We appreciate your trust in us and look forward to assisting you in the future if needed.
Warm regards,
The UnlockRiver Team
Unlock River did exactly what they said they were gonna do, in a timely fashion. It only took 5 days for them to unlock my IPhone. It's also great they have 24-hour support, so you can email them at any time of day and they'll respond quickly. Great Service. Highly recommendable.
Team kept me informed through the entire process. It took a little longer than originally planned, but I received emails letting me know they were still working the issue. Once completed I receive complete instructions on unlocking my device. Worked like a charm, installed my international sim and service connected immediately. Thanks for the great service.
In the past I have tried to unlock my phone by paying an unlocking service that promise results. Sadly a good majority of them took my money but did not deliver the needed product. When I viewed UnlockRiver's YouTube presentation I had the impression that they knew what they were doing and decided to give it a try. I submitted all the information needed to unlock my phone and i was surprised to receive the needed code in such a short time. The solution really works and I highly recommend their unlocking service to anyone who needs it.
Thank you for sharing your experience with us! We understand the hesitation given your past experiences with other services, so we're delighted to hear that we met your expectations. Our primary goal at UnlockRiver is to provide a reliable and straightforward unlocking solution for our customers. We're grateful for your trust and recommendation. If you ever need assistance in the future, don't hesitate to reach out.
Warm regards,
UnlockRiver Team
I'm very appreciative for my service with y'all. I was told that my phone could not be unlocked at the local unlock shop so I decided to go on YouTube to check if there was another way. It was a little pricey for an unlock, but at the end of the day I'm thankful us were available.
I've had two experiences with unlock river. The first time I used their service to unlock an iPhone 7. It cost 30 euro and the ordered was completed in three days. Was a great experience. BUT! The second time... not so good. I paid them 70 euro to unlock an iPhone 6. After a month of no unlock confirmation email I emailed their customer service. They advised they were having issues with that particular phone carrier and would refund the money. However I'm not sure why they didn't just email this info in the first place. I fully believe if I hadn't inquired as to why the phone was taking so long to unlock I never would have heard from them. Even worse it's been almost a month since they said they would provide a refund and I'm still waiting. As far as I'm concerned unlock river stole 70 euro from me. Use the service at your own risk my friends. Good luck.
Thank you for sharing your experience! We pride ourselves on our commitment to helping our customers throughout the entire unlocking process. It's reassuring to hear that our team was able to assist you until your issue was resolved. We appreciate your recommendation and hope to serve you again in the future.
Best regards,
UnlockRiver Support Team
O M G! Unlock river is the bomb! Best site ever to unlock iPhones. I had my iPhone 6+ unlock even tho it took over 7 days but it was done. Good job! Unlock river. To all you people out there just be patient and wait unlock river will unlock your phone. I'm very pleased with them.
Overview
Unlock River has a rating of 2.7 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Unlock River ranks 10th among Mobile Repair sites.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dilys,
I'm deeply sorry to hear about your experience. We pride ourselves on efficient service and communication, and it's clear that we fell short in this instance. Please share your order number, and I'll ensure a prompt investigation and resolution to this matter. I understand how crucial it is to have your device unlocked and to receive timely updates.
We genuinely value your business and want to make this right for you. I apologize for any inconvenience, and thank you for bringing this to our attention.
Best regards,
The UnlockRiver Team