Vispronet

The customer service at Vispronet is shockingly bad. I've truly never been treated as poorly as I am right now in fighting to get refunded for a mistake that they made on my order. I'll be telling everybody who needs printing to avoid their company at all costs.

I have been trying to get an order rectified after spending nearly $300 and all items are missing the step stakes that were promised in product description. Spoke to "Julia" who also goes by the name Judy and says they are doing the best they can, they have nearly 1000 emails to sort through, meantime I spoke to her yesterday and was promised they would come up with a solution to the problem. Also said she is the Manager. Poor business practice to sell items, if you do not have the proper supplies as promised. It would be better to deny the order rather than fill it improperly.

I have used Vispronet several times. The last time I used them, the colors were way off on the finished image. They would not accept any responsibility or do anything to compensate other than to say they would give me 20% off of a reprint. If you didn't print it right the first time, I am not going to spend more money for them to not print it right again. The proof that I was sent and approved looked like it was supposed to look. In the pic, the top image is what they sent me, the bottom image is what it was supposed to look like. I will be taking them off of my list of vendors.

After multiple days of trying to get a simple clean logo on a simple one color background they kept just cropping the picture, I spoke to them twice explaining hey it doesnt look like I explained and because I had trouble with the editing page myself causing in premature approval,was told one thing then was told the next day nevermind, basically a giant cluster mess. Will not be ordering my departments flag here, youre better of going somewhere else.

"The colors on the banner I received were washed out and faded looking, compared to other competitor's banners I've gotten.
The material doesn't stay very taut at the edges and bends inward a little.
You can see visible "stitches" of the woven fabric this is printed on when light shines through.
The artwork is also slightly pixelated. The art team asked me to send this at an unusually low pixel resolution. I objected to this, thinking that it would print pixelated, but the team assured me it would not - well, I was right.
I will never order from this company again. I would ask for my money back, but I only just opened the box a month after receiving it, because of COVID cancellations."