WebstaurantStoreReviews 851

For the past several months I have been receiving promotional spam emails from this company. I NEVER signed up for their emails. I have opted to unsubscribe and continue to get their emails. I marked their emails as spam and still get them. Clearly this company has no integrity since it forces people to subscribe to them - even if they never had an interest in the first place. I'd never order from this company because of this alone. I'm tired of all the unsolicited emails with no way to get them to stop.

First impressions mean a lot and Webstaurant doesn't make a good one. All packages received were obviously packaged poorly on purpose. The tattered boxes had more tape than cardboard, the boxes were inappropriately shaped and sized for the products housed and there were zero efforts to protect the products from any kind of damage. When I brought this up in an email, they took zero responsibility for their workers actions and simply stated that they train their employees how to properly package the products received. By those standards, they clearly and maliciously packed without care. Any apology from them is going to be insincere because they are trained to respond with an apology. One of my orders was missing an item and one of my packages has been delayed in transit for no explained reason but I can assume it's most likely from damages. I'll be making one last order and if it is the same as before, I will never order from them again.

I ORDERED AN ELECTRIC BAR GLASS CLEANER, IT BROKE WITHIN 5 DAYS OF USE, AND WE'RE ONLY OPEN FOR DINNER. I HAD TO PAY FOR REUTRN FEE, RESTOCKING FEE ADD PICS, CONFIRMATION OF TRACKING INFO FOR RETURN, 3 TIMES. YOU KNOW THEY ARE MAKING YOU JUMP THROUGH HOOPS ASSUMING YOU WILL NOT FOLLOW THROUGH AS A BUSY RESTAURANT OWNER. I HOPE NO ONE FALLS PREY TO THESE SCHEMES. FURIOUS AS A BUSINESS WHO HAS MADE IT THROUGH COVID. FYI BE CAUTIOUS AND READ ALL THE FINE PRINT, IF EVER NEEDING A RETURN KEEP IT AND DONATE IT TO A GOOD CAUSE, NO MATTER PRICE OR SITUATION. YOU WILL BE BETTER OFF THAN GOING THROUGH THE ABUSE OF TRYING TO MAKE A RETURN. STICK WITH AMAZON ON ANY PRODUCT THAT IS NORMALLY RETURNABLE.

$#*!ers charged me $36 shipping and Handling 1-2 business day delivery and I check my email 1 day later and They said sorry you won't get it for another 2 weeks

Disappointing Experience - Will Not Return

We recently had an extremely frustrating experience with Webstaurantstore that led us to conclude that we will no longer be doing business with them. Our order was delayed multiple times due to missing documentation, which caused significant disruptions to our project timelines. Despite numerous attempts to resolve the situation, communication remained inconsistent, and the resolution process was slow and tedious.

While their product selection is broad, the customer service we received was severely lacking, and we ended up managing several critical steps ourselves, which should have been handled by the vendor. Webstaurantstore's failure to meet basic shipping and documentation requirements created an unnecessary logistical nightmare.

In the end, we hope to provide feedback to help other potential customers make informed decisions. If you're considering working with them, be prepared for delays and extensive follow-up on your part.

I incorrectly ordered the wrong size tarp and inquired about obtaining a refund. The company responded that there would be a 30 percent restocking fee and mailing fee! Their mailing fees are outrageous and combined with the restocking fee, it would be a significant loss based on the cost of the product.

I have attempted to order several items from them over the years and I have yet to receive one order that didn't have a problem. The biggest issue is that there is no rhyme or reason to when your order will ship and when you're ordering food you need to be home to receive the shipment. Who has the luxury of sitting around for days waiting for something to show up? The other major problem is the horrendous packaging (if you can even call it that). Almost every order I've received had no packing material whatsoever and the contents were just thrown together in a box so you can imagine the condition of the items when they arrive. Most recently, I got a box of frozen petit fours that arrived a week after I needed them for a party and a box of frozen pastries that were loose in a plastic bag resulting in several that were damaged beyond use.

Perhaps if you're in a restaurant where there is always someone to receive cold deliveries and you can absorb losses from poorly packed products this may work for you. I would absolutely not recommend the Webstaurant Store for the home-user. They should have some disclaimer on their website explaining how their items are packaged and that things will ship randomly- and not even together. They should get some training from Amazon on how to run a shipping-oriented business.

Webstaurantstore was the worst customer service experience that I've had in 28 years of owning a business. They shipped the wrong items from a third party, didn't send via BOL requiring signature, didn't communicate that items shipped four months early, and when we tried to get the correct items shipped or our money back, their customer service systems were VERY prepared to obfuscate Mastercard for two years. They are a multi-billion dollar SEO marketing machine masquerading as a fulfillment company. It's bewildering how this could be legal, if it even is anything besides fraud. https://microcosmpublishing.com/blog/2024/05/laddergate-microcosm-vs-webstaurantstore-fraud-definitely-not-legit/

I tried to contact Customer Service after I ordered and was NEVER able to get ahold of anyone. The automated Chat kept repeating "unable to help" and there is no phone number available to call. Be aware that you will be ignored after they take your money.

I tried the breakfast sausage the links and the patties a few times, the results were run. I mean The runs. Your going to the bathroom its not going to be nice.

I have ordered many things in the past through webstaurant store. I love that you can get what you need but they're shipping prices are astronomical. Finally had to say enough is enough wanted to order replacement latch for my food carrier. A $17 part that's about 2 oz of plastic. And they want $21 in shipping sorry there is no way to justify this.

HORRIBLE COMPANY and COMPLETE SCAM! Took $524.46 of my money without ever shipping a product. Had to dispute the charge with my bank to get any resolution.

ASK ME FOR SCREENSHOTS, chat transcripts. I have it ALL!

Order: xxxx3016
Item: Regency work table 36"x72"
Description: "ships in 1 business day" for Plus members. I am a Plus member. (WAS——cancelled!)

Spent over 3 hours begging Supervisors in Customer Service to get this product shipped.

1. Order on Wed, 2/28/2024.
2. Writing this on Sat, 3/2/2024. No product shipped, but "kindly" informed "It is in stock and ready to ship in our warehouse".
3. As of last night, I was charged $524.46 LAST NIGHT for the order, but they still have not shipped the product and cannot give me any timeframe when they will ship it or when it will arrive.

This company is a complete scam. They do not supply the products they claim or advertise on their website. They do not meet their obligations. Their Customer Service is ABYSMAL at the very best.

Avoid this place at yours and your bank account's peril!

I used the tracking information on the email sent to me which told me product was delivered. It wasn't. I tried to dig into tracking history and finally got to info that said it was unable to be delivered and I should contact the company. When I did, they told me it was damaged and had been returned to the company. They did offer to reship or give me a refund. Took the refund b/c didn't trust this wouldn't happen again.
When I asked why they didn't notify me about the situation, I was made to feel it was all my fault for not reading the tracking information correctly. I've tracked packages before. If something is damaged and returned, the company should let the customer know. I shouldn't have to dig so hard or be blamed when I was just trying to buy their product. No thank you for the future.

We purchased plates from their site, however the picture of the back of the plate had a different number than the plates that arrived.The picture on their site clearly showed the number. I was told that if it is the same color and size it is the same plate as I received. The number is the same as plates I currently have but look nothing like the ones I got. In order to return them, I am charged a 20% restocking fee and the cost of shipping. No compromise.Very poor customer service.

Changed delivery 5 times. Waiting 2 months for order that was supposed to be 2 weeks. Customer Service would not call manufacturer to get delivery time. Not proactive, they gave us the manufacturers info to call them for info ourselves. We have a job on hold for this order. Their terrible business practices trickle down to the small company trying to get jobs done and now putting our reputation and job in jeopardy. They should be embarrassed, but the attitude with everyone we spoke to, emailed, chatted with was apathetic.

Ordered a shelving unit and their own packing slip shows they didn't ship the posts, just the shelves. You think they would send the posts, but no. Their own packing slip shows they didn't ship them. What a scam

First, shelves are nice looking but they do bend by about an inch or so in center of each shelf. The weight i have (4 bins of vinyl albums per shelf) is under maximum recommended weight and evenly distributed. Second, I would like to order additional parts and found it very difficult to contact this company. They don't make it easy on the website to contact and there is no phone number. I did send an online email, but never got a response as of today, 3 days later. The online chat bot is useless. You would think someone would respond quicker when it comes to a sale of more items.

I bought a turbo air bottle cooler from them, needed door seals couldn't find them, called customer service,and no one would help me, they want you to do everything and just give them money, I called Parts Town and no problem, got help immediately. Websturant coustomer service Sucks!, I do not recommend them to anyone.

I have used this site for many years just pray you don't have to return an items. If you do it willl cost you almost 60% of purchase price I just paid $27 in restocking fees. Do your self a favor use other reputable merchants One should not have to pay outrageous amounts for restocking.

Our company has purchased almost $500,000 in product from Webstaurant this past year and half of orders were messed up!