Scam... Scam... Scam! Do not order Express shipping with the highest charge from Windsor! Do so at your own risk! I paid 25 extra dollars for next day shipping. They told me after the fact that I would have to wait two to three business days to process the order. Then another two days for them to ship Express. It was listed as next day shipping. When I called them I asked him if it was coming by UPS or FedEx. I was told it would be coming by the United States postal service. Everyone knows that USPS is snail mail, and if it was truly expressed I would have received my order days ago. My event is now coming up. I am now forced to have to go find a dress in person. Do not purchase from this company online unless you want to be screwed over with shipping. Also the reviews are all true! They tried to scam you out of your money when you try to return. You will not be refunded the money for the express shipping. So I'm out of $25 when I paid for Express. Also they're trying to charge me $20 to send the item back so now I'm having to come out of pocket and still have not received my money back. I placed my order 4 days ago, and I still have not received any tracking information. Mind you I paid for next day shipping for Express. Customer service agents are rude and unhelpful! They are condescending, and will tell you that it's your fault and that everything is stated on the website when it's not. It's missed information and false advertising by stating that you are purchasing next day, delivery when it could be further from the truth. They don't mention anything about the processing days that are done before and blame you!They are a scam scam scam! BI will never order from this company ever again!

I've purchased a few items from this store and although I understand typical return policies, this place has the worst. My fault for thinking you have 60 days for returns or exchanges, so when I went to return one item, they wouldn't refund, exchange or offer store credit because it was over 30 days, by ONE day. Are you freaking kidding me? So now I'm stuck with something I can't wear.
Lesson learned not shopping here anymore.

Product ordered in November, orders confirmed with price increased from purchase. 2 days later I receive numerous emails from "DHL" requesting approval of delivery without signature.after many emails which I ignored, they changed the order status on the promised delivery date to "There is an issue with your Order". Attempts to contact them for an explanation are futile. The Sellers have not responded to email or Chat. Scammers..

I ordered two dresses and received one after 10 days shipping is slow and waiting for my other dress and they don't even know they will ship
Out very bad service only recommendations if your in no hurry or want to wait a month then order from here not happy will never order from again! Won't accommodate with fast shipping or check on dress status again you have to wait 24 hours sad company no communication

The Windsor store at the Treasure Coast Mall is amazing. Very clean. Sexy fun original clothes. I have already complimented manager, Marcey, her friendly assistant and the others girls personally. They are kind and patient while helping find the perfect clothes for my weird figure. I highly recommend. This place is top notch! You will find customer service as it meant to be here. You will be helped and have fun! I am a loyal customer after several great shopping experiences in this space! Thank you!

They were late on delivering my dress, then when it finally came I refused the package, but then to top it off I didn't get a full refund - I had $20 deducted... Despite them being late. Don't order from here.

This company is a complete waste of time. I ordered 10 dresses, after 12 days only 2 had shipped and were delivered. I reached out to customer service and was told it was still within the delivery window and the items were on back order, however they were still showing in-stock on their website. A day later I reached out again and was informed there was an issue on their end and everything was being refunded. Quality of the dresses are crap quality. Safe yourself the time and hassle and go elsewhere

I received a dress made totally different than the website showed, and appeared defective. A nice lady at customer service said she would send me a shipping label at no cost to return. Then in a few hours I received an e-mail from a different customer service rep stating I would not be receiving a return label to return the defective dress.

I have for years had customer service issues with Windsor, but this was the worse!

My plan was to purchase several more items soon, but this situation changed my plan. I will shop more elsewhere now.

So far I have bought 5 dresses and the quality and looks have been absolutely gorgeous. They make the best outfits as well but the dresses are the main attraction and so adorable! They also have amazing service and nice staff. I 100% recommend shopping at this store!