ZAFULReviews 5,973

In July, I purchased some bathing suits as I was going to Europe for 3 months. I read their sizes correctly. I am a size 8, but decided I'd better go with a large based on some of the reviews. I ordered 14 separates. When they came, they were so small, even my 9 year old daughter couldn't wear any of them. I wrote the company and was told they would give me a $28 credit? Uh, no thank you. The cost of each piece was cheap, but it came to $70. The quality wasn't the issue. The sizing was. I asked if I could exchange. They refused. I asked for a complete refund, they refused. I took it to PayPal, and Paypal sided with Zaful. What? Thanks, Paypal. Zaful, was dismissive and uninterested. They didn't stand behind their product, and couldn't give me an explanation as to why everything was so small, EXCEPT, they are Chinese sizes? Really? Big help. Since I don't live in China. The smart thing to do is just don't purchase from this company. They are a scam.

I ordered 5 pieces of clothes in September and got them maybe two weeks later. After trying them on I saw that 2 of them didn't fit me and asked for a return ticket. They answered that they can refund me without getting the clothes back and to just donate the clothes to charity (woo great). After 2 more weeks that I didn't see the refund I spoke with their support, they told me they refunded my card and even sent me an invoice - but in the invoice you can clearly see that it's not my card number. Since then (it's been a month) they refuse to cancel the refund to the wrong card and refund the card I actually paid with. Just a big headache of a website...

Poor quality and part of my order didn't arrive. When I tried to use their support system or get in touch with them, I just kept getting "bad gateway."

I bought 4 dresses. All quality are bad, transparent, material is not good and the size is small.
I requested for refund. Nobody take action. Didn't get return code or return address. It's been 2 weeks. I still follow up. PLEASE DON'T BUY From ZAFUL.

I placed an order for boots I saw on the site on Feb 26th, they took my money and said my payment was completed. The next day I get an email saying that my "unpaid order" was canceled and that they would "return points to my Zaful account". I didn't cancel my order myself, they did so why would they give me store credit instead of my money back? I contacted their customer service and they told me my order was cancelled and I have to wait up to two weeks for a refund, I asked why it was cancelled and nobody could give me any answers. I will be reporting this company for FRAUD and disputing the charge with my bank. These ppl are thieves.

I bought two items on Zaful app, but I never got them. I'm very upset. They don't want refund the money. It's so bad. I hate the experience with this company

Sizes are super small, poor quality, return policy is terrible, e-mail after email, then you have to go to post office find cost of return and let them know for price acceptance, so much time spend, will NOT recomend to any one

I liked your store so much that I bought 2 pairs of great shoes for work. Everything is easy and comfortable just cool.

The waiting time was insane. Approximatly 1 month since I ordered it. Then when the product arrived (it was a hoodie) it didn' t look like I imagined. The quality was so bad I could do a better hoodie. I hope this message will prevent having more victims.

I ordered from ZAFUL like 3 months a go I never get the package….after I text the company so many times almost I do it everyday and I get same answer and tell now I don't get my money back or the stuff I ordered….it's really bad company or website to order from

I have ordered a jacket on 09.09.2022, after two months still i haven't reached package. I don't know where is my package, why doesn't reach me. This company didn't refund yet. I already asked them this situation, they didn't accept for refund. Do not shopping online with Zaful.

I ordered a pair of jeans on 10/19/22 and still haven't received my jeans it's 11/01/22 no one has reached out to me about this matter.

Was happy to re-order. My customers love your products. Great communication and the discount was a bonus. Will order again the fall

They have held several businesses were they just con people, reveiving money and selling nothing.
BE AWARE!
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This web is registered by the same people!

Ma commande a été livrée à temps, elle a été conçue parfaitement et elle était superbe. Je vais certainement faire appel à eux dans un avenir proche. J'ai eu une expérience fabuleuse. Je la recommande vivement.

Sie waren während des gesamten Prozesses sehr entgegenkommend. Ich schätze dieses Unternehmen und werde es vielen empfehlen! Jeder liebt!

Great selection of products, great prices and quick delivery. Will definitely buy from these guys again.

Quality was beyond what I was expecting and the customer service was amazing. I'll definitely be ordering here from here.