Zipcar Inc

When you rent from Zipcar, expect no car. I took off from work, scheduled a time-sensitive move, and rented a van from Zipcar days in advance. When I arrived, the ignition key was broken, the visor was damaged, and the van was dirty and un-serviced. See photos below. Not a mere oversight, just negligence. I called Zipcar and they had no solution. The employee who answered had no clue and exhibited no sympathy. Just an automaton. I asked for a supervisor, but a supervisor was "not available." I was then told that a supervisor would contact me. Never happened. I arrived home to an email charging me for services not rendered, and clueless happy follow-up emails. I then had to spend additional time placing a block on the transaction. Word to the wise: avoid Zipcar and make sure to use other alternatives, which are widely available and cheaper. Zipcar will learn by going out of business. Zipcar will no longer be remembered as "Zipcar" but as "No-Car." And deservedly so. Share this will everyone you know.

Worst ever possible experience with the customer service. I've been using it because this was the only option to rent a car at my college, but I'm done with zipcar now. Very poor and rude customer service.

I used Zipcar about 5 years ago while living in Cambridge. After approval and gaining easy "membership", you can reserve a car close to where you are for a certain number of hours or for the day. You just reserve online or by phone and go to the assigned location of the car. Usually that's not too far from where you are. Then you wave your magnetic card in front of the windshield, the locks open and the keys are inside. Super easy and convenient. It's a bit pricey (though insurance and a gas card are included) but when you need to transport a bunch of things, it can be worth it.

I received a penalty charge notice. I requested transfer of liability so I could could challenge it. Once liability had been transferred, Zipcar paid the PCN anyway and took the money out of my account. They are denying the liability was transferred even though I sent them a copy of the letter confirming the transfer from the council. Every time I have contacted the department that deals with PCNs (which you can only do via email) I get the same copy and paste response saying the council refused to transfer liability. I have called Zipcar and requested to speak to someone twice but no one has called me back. I have been a customer for nearly 10 years (shortly after they launched in London) and have spent thousands of pounds with Zipcar over the years. I am disgusted with they way they treat their customers

I wish I had read reviews prior to using this car rental company. I have had multiple issues & dealt with horrible customer service. It is an unethical & fraudulent company with hidden fees & horrible customer advice.

I called the company's number several times and spoke to Representatives and they mentioned they will get back to me as I wanted to know why I was not eligible when I met all the requirements listed on their website. I waited and just out of curiosity after 3 months I tried again and they said they could not give me the reason at all. It is a waste of time and money stolen as you have to give $26.66 whether or not you are eligible -- but if you are not --- you should get at least a valid reason as to why and not just "Sorry you are not eligible".

I had a scenario wherein I booked a ride and got charged $82.64. I unfortunately could not ask for a refund on the day and after life getting in way, took a few months to finally get on a call to ask for refund. I did not even touch the car, or open the ride and despite it being a one-off situation, I did not get a refund or a single penny back. Spoke to a rep and a supervisor and it was bad. They did not even provide me a link to put in a customer review. Horrible service. Cancelled my membership. Use gig and have a much better experience. Thanks

Do not get into them. They are not what they used to be. Their customer service is terrible and ineffective. They just apologize and don't act. I had to give up after 2months of haggling to get my refund for their cancellations and lack of service. They just cancel your trips at will. Sham business with cheater as employees.
Avoid them and be safe.

This service is very disgusting. The vehicles are not kept up or cleaned. The customer service is terrible and inconveniencing. Only use for short runs nothing long, and bring your own sanitizers. Refrain from canceling as their refund policy is horrible, and also inconveniencing. When you point him out to the customer service agent they do not seem to care. They should invest in customer experience training.

Tl; dr zipcar lost lawsuit for double charging customer. Neglects customer, defies court. Thinks it's above the law.

Story: Feb 2019 I had a truck kicking up gravel that cracked the windshield of my zipcar on freeway. Upon reporting, Zipcar's insurance company, Sedgwick Claims sent me a bill for $445, which is under the deductible. I paid. Shortly after, zipcar also deducted the same amount from my credit card. Therefore I paid twice for the same accident.

I have called Zipcar 9 times over the course of 5 months to report this double-charge. Every time was promised their customer support would reach out to me to resolve. Never happened.

I have since filed a lawsuit against zipcar, Boston municipal court rules in my favor given all evidence, and orders zipcar to pay full amount plus my legal fees.

Yet after 2 more months and 2 court visits- Not only zipcar as defendant never showed up, but they also failed to pay me back in full. The suit continues and we expect to send the sheriff over to their office at some point.

This should give everyone considering doing business a fair warning about them. Not only they don't give two hoots about their customers. They do not give a damn about court ruling, or the law.