Wine Insiders
Questions & Answers
If a bottle of wine is missing from an order is it replaced?
Asked by Gail S. on 3/3/2021
4 Answers
Max W.7/8/2022
They are quick to fix any delivery problems. We had two errors with Fedex and Wine Insiders responded immedistely to our satisfaction
Andrew S.3/11/2022
Yes, that is my understanding. Once I received an order and two of the bottles were not what I had ordered. I called and they immediately sent out the correct bottles and advised that I should just keep the other two. Very nice.
Jordan S.3/4/2021
Hi Gail,
I'm so sorry to hear about that missing bottle! What we can do is either provide you with a credit or a partial refund for the wine that is missing in your shipment. Please provide your order number and let me know how you would like to proceed.
Kindly,
Wine Insiders
I'm so sorry to hear about that missing bottle! What we can do is either provide you with a credit or a partial refund for the wine that is missing in your shipment. Please provide your order number and let me know how you would like to proceed.
Kindly,
Wine Insiders
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