I tried to return dresses I had purchased from them and they would not provide an exception to the return policy. The dresses are intact and I missed the window because I got into a bad accident and fractured my ankle. I offered to send them medical documents proving the accident and the date of the accident with the hopes that they could give me an additional 2 week grace period for me to return the dresses. Their customer service emailed me back and advised that they could not accommodate because they had a strict return policy. I will never ever purchase from this store again!

Putting aside that all of their products are cheep and over priced, I called for help with my item and the women on the phone had such an attitude I didn't even bother proceeding with my purchase. No wonder this company has completely moved to online. Do better all around.

I used to be a regular at Bebe, Reps called me for the new arrivals. But since the switch of ownership, it's gone down the drain. I don't feel like purchasing from them due to inefficiency, unprofessionalism, horrible policies and basically not caring about customers. Their sizes are not true to size so we have to not only pay for the shipping fees twice but also a higher price than the original purchase price. I feel like NOT shopping at all. I have useless items in my closet with tags attached because they don't take it back. Well sizes are not true. My loss but most importantly their loss.

Bebe hides behind policy and does not work with customers. They have a tag on dresses that, it removed, they will not allow you to return the item. Unfortunately the tag is on the side of the dress and is very easy to pull off when pulling a snug dress up. All other tags are on and they will not refund me for the dress. Yvonne, supervisor was extremely unhelpful and hid behind policy vs trying to make customer happy. Now I have a store credit with a store I will never do business with again. Do business with retailers that try to keep customers happy.

Ordered item, next day item listed for 1/2 off. Asked for price adjustment, not able. Ok, was told to order again and return. Ordered again, at cheaper price(sale) but size was to small. Correct size available, asked for exchange and was told no returns on final sale price. Love the product just wanted to exchange what was clearly available instead of being stuck with two of the same item. Customer service could care less, kept saying no returns, but I wanted and exchange. If I had read the reviews, would have never ordered. Do not order from this site, too much money is spent to have horrible customer service

The won't let me redeem my $90 gift card! I tried several times, spoke with several people that said I can use it and when I try to pay won't allow me. Now they said, you cannot use it because change of ownership! That is ridiculous! So I just lost $90 dollars?

I purchased 2 of the same dress. One day apart. I didn't like either one. I retuned them both and was charged for 2 shipping fees and 2 return fees. They took a total of $29.28 from my account and I have no merchandise. When I called to speak to someone, the rep escalated my complaint. A lady called me back and said that it is the "consumer's responsibility" to read the policies and that she wasn't going to refund any of it. She was very snide. I asked if there was anyone else that I could speak with and she said, No, I'm the highest person." I have been shopping with BEBE for YEARS! I will never spend another dime with them. CONCUMERS BEWARE! Horrible customer service!

I ordered a dress for New Year's and I ordered it on December 28 pay the extra next day air shipping. They shipped it the next day and now it's saying you will arrive on January 2. I called and spoke to an individual and he said you will receive it by Saturday the 30th called back and asked to speak to a manager and the manager was rude and did not care. Do not purchase anything from BB. They are the worst and they have the worst customer service.

I purchased a dress from Bebe paying express one day shipping. The order was placed on Dec 1st after their cut off date, but I would have expected the order to ship on Friday and reach me on December 3rd. I received the item on Dec 5th. I received it way after when I needed the dress. I called customer service and they said they cannot refund the express shipping because they shipped the item on Dec 2nd! ( they shipped after I sent an email to customer service late on Friday evening! In Boston at 6pm). The said once it is with UPS they have no control! So essentially they were saying that their one day express shipping is not reliable as it is not going to reach you. Why do I care about the Supply chain issue that Bebe is experiencing when they are promising one day delivery with express shipping?! I do not recommend buying from Bebe if you are in any kind of hurry. They will not only not give youa refund, but will argue with you to the end. Their customer service is horrible.

I have order 2 items over $240. Delivery man never hand it to me the package but he left the package outside my door where the package was stolen.

After contacting the customer service- sent them an email with the footage that package was stolen. Customer service replied back stated that they won't help me sorry. I've asked them to resend the items and this time they need to ask the delivery man to hand the package to me directly but bebe costumer services didn't reply to me and blocked my email.

They stole my money - shame on you for blocking my email and I am unable to email them again. My email bounced back. Shame on you for doing this to customer and stealing $240. I