CanvasOnSale

Very poor service. Placed photo book order on Dec. 2nd for a Christmas gift. Received email on 7th that it was complete and ready to be shipped, that I should receive within a day shipping information. I never received an email so started calling over a 3 week period. The first 2 calls I was assured I would receive the book no later than Dec. 20th. The third call I was told I would receive it by Dec. 23rd. On Dec. 19th, I was told it had not left Germany yet, that they were unsure when I would receive the book and could not assure me it would be here for Christmas. At the same time, I am receiving emails daily to order more items from them guaranteeing delivery by Christmas. I have asked to speak to supervisor and was told I could only reach them by email…all requests for photo book falls on deaf ears. They do not follow through with orders and delivery in a timely manner

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

After creating an account and working on my photo book project for hours. They inadvertently lost the entire thing. I got an Error message to contact Customer service. Which I have done 3 times. They have been zero help. And spit out the same info. "Please create an account for your project". Which was already done.
Over and over I have tried to resolve this with them asking for my lost project to be retrieved.
I can not work with this company they have shown me they are completely incompetent. Hours of work gone.
Thank you.

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred.
-Production was very fast….a few days.
-shipped out very soon.
-Box arrived…with FRAGILE tagged all over. Delivered by FedEx.
-Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously.
-Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping.
-I contacted Customer service.
-They immediately responded they would replace the two broken mugs.
-a day later I received shipment notice.
-two days later received replacements. This time not broken.
I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order.
I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear.
I will be using them again in the future.

Hello Sitejabber,

My recent use of this website left me with mixed feelings. I felt as though i was being scammed for photos and that the UI was exceedingly hard to read. The font choice hurt my eyes and the Artificial Intelligence consultant kept saying horrible things to me. The chess features were pretty good, but thats all this site has going for it.

I will not be using it again.

I purchased two 36x24 canvas prints through group-on and I had a question for customer service about doing each one together or separately and a representative got right back to me. The quality was amazing when I quickly received the finished projects! Definitely a satisfied customer...

I ordered a family picture set on a large canvas. It came out beautiful- clear facial expressions and bright colors! It was better than expected! Our order was shipped quickly too. I will definitely order again!