We have multiple Fracture Glass Photos and haven't been disappointed by any of them! The colors are vibrant and picture perfect! I would highly recommend these photos to anyone wanting to display beautiful pictures.
I broke the beautiful photograph my son gave me for Christmas. I did not want to tell him, so I reached out to Fracture's Customer Support. There are no words to describe how wonderful Jessica was. Not only did she respond to my online query immediately, she patiently answered all of my questions, worked to ensure my satisfaction, and shipped the replacement piece in record time. Fracture makes a beautiful and timeless product and they back it up with the BEST customer service I have ever encountered. I am a huge fan!
I rarely take the time to write reviews, but my recent experience with the Fracture Picture team compels me to express my gratitude and support. I placed an ambitious order of over 20 pictures, hoping it would be completed in time for the Christmas season. To my delight, the team exceeded my expectations both in terms of turnaround time and the exceptional quality of the final products - a rarity in today's market.
I encountered a minor issue with one of the prints, but Ellie from customer service promptly and efficiently resolved it via their Chat system. This quick and hassle-free solution saved me a significant amount of time and eliminated any potential stress.
I achieved my goal, thanks to the Fracture team's dedication to the highest standards of quality and customer service. For anyone considering a reliable and professional service for their picture projects, I wholeheartedly recommend the Fracture team. Their commitment to customer satisfaction is truly commendable.
Fracture's customer service is outstanding! Really quick response to my original email and instantly the problem was solved (and the problem was not caused by Fracture). I could not be more pleased and will continue to use their services forever!
I was looking for a gift idea and friend recommended this web site. They offer easy upload of photos and print them on a glass! In many different formats. I wish prices were a little lower, but I guess the printing process is too complex.
These are beautiful and high-quality prints. They stand out in my family room. Furthermore, Fracture really means when they advertise 100% satisfaction guarantee. I ordered a large print and a small one, and both were received with the wrong aspect ratio. On the large one, I took for granted that the whole photo was going to be printed, but because the aspect ratio of the printed photo was different, it was cropped and I didn't notice it in the photo they show in their web site. I contacted customer service and they told me to upload the photos with the correct aspect ratio, and cropped the way I wanted. In no time, they printed both photos again for free, and didn't even charge me for S&H. In the past several years, when customer support has steadily deteriorated everywhere, it is nice and surprising to see a company that still cares about customer satisfaction. I will order again and recommend to everyone.
I just received the most beautiful Fracture photos on glass. They are so sharp in detail and absolutely gorgeous! What an unique gift this will make for my son. If you've ever wondered what to order for someone, this is it! Also, it only took five days from the time I put in the order for them to arrive. They were perfectly packaged and I couldn't be happier with their expert work and care in communicating with me on the progress of my order and how to track shipping.
I had the most wonderful experience with Fracture! Not only do they offer a beautiful frame for my photos but their exceptional customer service definitely sets them apart. I'm thrilled with both the quality of their frames and the care they put into their customer interactions. Fracture is definitely my top choice for framing. Kudos to ElleClaire for making me so happy.
The prints on the glass look amazing and will definitely be ordering more! Customer Service (Jessica) did an amazing job after the USPS lost my shipment and these were purchased as a gift for father's day. I emailed customer service on Thursday and Jessica responded right away that they would re-print and send Friday and have it delivered on Saturday via UPS. I got them on Saturday as promised right in time for Father's day! Thank you Jessica, you are awesome!
I have had several photos of my dogs printed with Fracture, they are amazing photo but even more professional when printed on Fracture Glass. I had my decided to use a photo I took while on vacation and it came back like a work of art. The Glass really highlights the photos. The communication is awesome.
Answer: Hey Craig, we wanted to make sure you know that our teammate EllieClaire has since refunded your order in full. You can see her email for more info and feel free to get back to us with any questions.
Answer: Hey there, good question! You can check out all of our Sizes and their prices on the Glass Prints page on our site, here: https://fractureme.com/our-products
Answer: Great question! You can check out all of our Sizes and their prices on the Glass Prints page on our site, here: https://fractureme.com/our-products
Answer: Hey Sheila, you can either click the "Get Started" button on our homepage, or go right to this URL: https://fractureme.com/upload/ Once you're on the upload page, you can drag and drop your photo or click the "Upload Photo" button to choose where your picture is saved. Our site will guide you from there to let you choose a size and enter shipping and payment info. You can check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order And if you need any help, please don't hesitate to reach out to us at support@fractureme.com or our site's live chat!
Answer: Hey James, you can either click the "Get Started" button on our homepage, or go right to this URL: https://fractureme.com/upload/ Once you're on the upload page, you can drag and drop your photo or click the "Upload Photo" button to choose where your picture is saved. Our site will guide you from there to let you choose a size and enter shipping and payment info. You can check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order And if you need any help, please don't hesitate to reach out to us at support@fractureme.com or our site's live chat!
Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day and christmas gifts. Fracture Glass Photos ranks 4th among Photo Printing sites.