Fracture Glass Photos
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Fracture Glass Photos

How would you rate Fracture Glass Photos?
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Montana
1 review
0 helpful votes
Follow Joyce W.
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We have multiple Fracture Glass Photos and haven't been disappointed by any of them! The colors are vibrant and picture perfect! I would highly recommend these photos to anyone wanting to display beautiful pictures.

+1
Date of experience: June 10, 2024
Pennsylvania
1 review
0 helpful votes
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I broke the beautiful photograph my son gave me for Christmas. I did not want to tell him, so I reached out to Fracture's Customer Support. There are no words to describe how wonderful Jessica was. Not only did she respond to my online query immediately, she patiently answered all of my questions, worked to ensure my satisfaction, and shipped the replacement piece in record time. Fracture makes a beautiful and timeless product and they back it up with the BEST customer service I have ever encountered. I am a huge fan!

Date of experience: April 21, 2023
Georgia
1 review
1 helpful vote
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I rarely take the time to write reviews, but my recent experience with the Fracture Picture team compels me to express my gratitude and support. I placed an ambitious order of over 20 pictures, hoping it would be completed in time for the Christmas season. To my delight, the team exceeded my expectations both in terms of turnaround time and the exceptional quality of the final products - a rarity in today's market.

I encountered a minor issue with one of the prints, but Ellie from customer service promptly and efficiently resolved it via their Chat system. This quick and hassle-free solution saved me a significant amount of time and eliminated any potential stress.

I achieved my goal, thanks to the Fracture team's dedication to the highest standards of quality and customer service. For anyone considering a reliable and professional service for their picture projects, I wholeheartedly recommend the Fracture team. Their commitment to customer satisfaction is truly commendable.

Date of experience: December 12, 2023
Pennsylvania
1 review
1 helpful vote
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Customer Service
September 15, 2023

Fracture's customer service is outstanding! Really quick response to my original email and instantly the problem was solved (and the problem was not caused by Fracture). I could not be more pleased and will continue to use their services forever!

Date of experience: September 14, 2023
New Jersey
3 reviews
2 helpful votes
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I was looking for a gift idea and friend recommended this web site. They offer easy upload of photos and print them on a glass! In many different formats. I wish prices were a little lower, but I guess the printing process is too complex.

Date of experience: January 22, 2024
Colorado
1 review
0 helpful votes
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Amazing!
October 10, 2023

These are beautiful and high-quality prints. They stand out in my family room. Furthermore, Fracture really means when they advertise 100% satisfaction guarantee. I ordered a large print and a small one, and both were received with the wrong aspect ratio. On the large one, I took for granted that the whole photo was going to be printed, but because the aspect ratio of the printed photo was different, it was cropped and I didn't notice it in the photo they show in their web site. I contacted customer service and they told me to upload the photos with the correct aspect ratio, and cropped the way I wanted. In no time, they printed both photos again for free, and didn't even charge me for S&H. In the past several years, when customer support has steadily deteriorated everywhere, it is nice and surprising to see a company that still cares about customer satisfaction. I will order again and recommend to everyone.

Date of experience: October 9, 2023
Colorado
1 review
0 helpful votes
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Perfection!
November 11, 2023

I just received the most beautiful Fracture photos on glass. They are so sharp in detail and absolutely gorgeous! What an unique gift this will make for my son. If you've ever wondered what to order for someone, this is it! Also, it only took five days from the time I put in the order for them to arrive. They were perfectly packaged and I couldn't be happier with their expert work and care in communicating with me on the progress of my order and how to track shipping.

Date of experience: November 9, 2023
Nevada
1 review
0 helpful votes
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I had the most wonderful experience with Fracture! Not only do they offer a beautiful frame for my photos but their exceptional customer service definitely sets them apart. I'm thrilled with both the quality of their frames and the care they put into their customer interactions. Fracture is definitely my top choice for framing. Kudos to ElleClaire for making me so happy.

Date of experience: August 30, 2023
New York
2 reviews
0 helpful votes
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Fantastic Prints!
June 20, 2023

The prints on the glass look amazing and will definitely be ordering more! Customer Service (Jessica) did an amazing job after the USPS lost my shipment and these were purchased as a gift for father's day. I emailed customer service on Thursday and Jessica responded right away that they would re-print and send Friday and have it delivered on Saturday via UPS. I got them on Saturday as promised right in time for Father's day! Thank you Jessica, you are awesome!

Date of experience: June 20, 2023
Texas
1 review
1 helpful vote
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I have had several photos of my dogs printed with Fracture, they are amazing photo but even more professional when printed on Fracture Glass. I had my decided to use a photo I took while on vacation and it came back like a work of art. The Glass really highlights the photos. The communication is awesome.

Date of experience: August 25, 2023

Overview

Fracture Glass Photos has a rating of 4.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fracture Glass Photos most frequently mention customer service, next day and christmas gifts. Fracture Glass Photos ranks 4th among Photo Printing sites.

service
121
value
118
shipping
119
returns
46
quality
120
+163