"This business defrauded me of my hard-earned money by engaging in dishonest business methods. I lost money that I had earned through hard effort. They persisted in demanding tax payments and refused to let me take out any money. I was lucky to find S I M O N C H * C O M on Google, and I was able to get my full investment back for free.

Sent me a shoe that had a scuff on the sole, so I returned it. To my surprise they denied a return claiming it was done on my end, which is absolutely impossible and a lie. I asked for them to check their cameras to prove that the quality control team have actually done their job but they said even if they do, the won't release the information. So needless to say, the manager refused to help or resolve this issue! Absolutely no help, disgusting customer service! The minimal scuffing was done on their end and it cost me! A nice experience turned into a nightmare.

Unfortunately, when I finally found a contact number for customer service, I continue to be routed to a phone number that "hangs up" on me "four times". I did not receive an item on my order that doesn't say any item is on back order just a "penned x" on my contents label. I like Dior products but will never purchase directly from their site as they lack any type of customer service. When I finally found a human being at their customer service, she could not help me and again routed to a phone number that literally hangs up on me! In addition, their quality control SUCKS! Will I ever receive my product?

Have been a fan of the Sauvage line for many years now however, either CD has absolutely terrible Quality Control or else something else is going on. I know this scent very well, and now to walk away from the counter after paying $180 for the Parfum for the second time I am completely done with CD. You no longer know what's actually in the bottle even though it is labeled correctly. I can only compare it to a soapy fragrance mixed with alcohol. CD, make it right or please, don't make it at all.

I was not aware that my package needed a signature. I work a full time job and everytime the delivery came I was not home to sign. After 2 delivery attempts, they package had been shipped back to Dior. I have been trying to contact Dior numerous amounts of times over the past 3 days about this package through email, phone number, text message, and I have been on hold for numerous hours a day. This is horrible service, nobody answers the phones, I could not even be provided with as little as a refund. And there was no service provided to me at all. Horrible!

Today I called Dior and spoke with some lady who didn't want to give me her name saying" She doesn't feel the need to " give me her name. I am a Dior Platinum member and was expecting a welcome gift around 12/******* which was delayed due to holiday season. I spoke to a Customer Service rep in December who said that it will be delivered after holiday season. Then i emailed Dior on 1/4/24 for a status update and they said the order got called and money will be refunded. Then when I emailed back to them expressing my frustration -Dior kept quite. Again I emailed on 1/11/24 and they reply back saying they have place order again.
And today is the height of all. In my life I never experienced such horrible customer service. Is dior not training their rep how to treat customers? I am just loss of words. Which representative doesn't give their name? I guess only those who didn't treat their customer well and fear of consequences? Hope Dior will take action and keep their platinum customers

Ordered three Dior lip oils and they only sent me 2. Called, emailed numerous times. Was asked for more information which I provided and then nothing. Happy that my experience was only with a $40 oil and not a $4k bag. I will NEVER order online again as their customer service is HORRENDOUS. Never refunded me nor sent me the missing product. Not the way to run a luxury brand!

Unfortunately I will never order from DIOR again. This year I made 5 beauty products. They never include free products with my order. Never! Customer service don't care. They never helped me. Very unpleasant experience.

They contact me and tell me the product I wanted is now in stock. I order the product. They inform me that the product is not available, but they are working to resolve. They send me a wonderful email while at the same time they cancelled my order without refunding my money. They than send another email telling me the product is back in stock. Don´t waste your time with DIOR there are other brands!