eDreams has a rating of 4 stars from 10,645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time and flight ticket. eDreams ranks 1st among Travel Deals sites.
I am sorry for the manner, I attend a e'
-dream membership. It was accidentaly, as I just order the previous flight. And than I was suprised, when the money from my account disappear
And I had to find out, what happend. It was a fee for a membership.
All went as expected. Relatively easy site to navigate so far. Will have a final evaluation after I've experienced check in for departure & return. Don't like all the surprises that go along with air travel these days!
There was nothing wrong with the booking. Except that at some point, it seemed confusing when you don't have any heavy luggage to declare and you are also asked to make a choice from amongst many items.
One of the flights was indicated incorrectly, with 1 day = 24hr later than my request at Helsinki transit. But in the other hand, it says below and this is what I want, so I believe this is correct.
Connection: Change plane
Transfer duration: 2 hours 30 min. Check with airline for boarding time and gate.
Dear Chiharu,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The process was fairly standard but wha I realized that one of the dates mas wrong and tried to change it things became much more complicated and I'm still waiting to see if my changes have gone through.
It was great that they managed to find affordable flight options, as it made traveling much more budget-friendly. Saving money on airfare allowed them to allocate funds to other expenses, such as accommodation, food, and activities. Finding cheap flights can make a huge difference when planning a trip.
Dear Oscar,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I know from past experience and now that eDreams is a well established business which I feel does its best for customers including developing innovative and money saving schemes like Prime which suits a lot of people as its membership number reflects.
My experience on this occasion involved a cancellation which had very justifiable reasons and was treated as such.
Thank you
Ken Harrison
Overall process was smooth and easy. I just didn't agree to a $10 monthly fee subscription of any sort. Why this was added I don't understand. I'm now worried that you're going to charge me anyway even though I declined the subscription. Untrustworthy companies usually do this type of shady sales activity.
My experience came out of trying several different "travel offering" groups with quite different approaches, some contradictory (to me) information, and some confusing sets of decisions to make to decide what to go with (whether it be travel dates, different options on baggage, seating arrangements, etc. I've been travelling international both professionally and personally for over 50 years, and I have to say the organisations offering travel online have become far too complicated with far too many choices.
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was pleasant fast and as it should be from one site that is this big as e dreams. I had maybe a small complaint about the question for the hidden fee they kept asking too many times for the extra security and other things when I had chosen in the beginning that I wanted the basic option otherwise all good
Answer: Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Answer: Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Answer: I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.
Dear Diane,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team