Getaroom

Bait and switch reservation website. Horrible to non-existent customer service - they are trained and scripted to give you the run around. They always can not find your reservation, can not confirm your identity, will provide a new number for you to call next, and will promise to get back to you in 24-48 hours and never do. Wave goodbye to your $ if you book with them.

I booked 5 rooms, but was charged for 9 rooms. After being told it was just a 24 hr. Hold, I was hung up on 3 times with customer service. The hotel was pleasant, clean and staff was polite and courteous but the reservation process was unclear, unorganized and very unaccommodating!

I booked a hotel to coincide with a jazz festival and my 32nd wedding anniversary. Unfortunate my nephew passed form cancer. The funeral is being held during the time I booked the vacation. The small print on the reservation said NO REFUND. I had no luck with Affirm who paid the amt in full. Finally, when i reached out to geta room, I was treated with compassion and respect and within 24 hours Affirm received a refund and I am no longer on the hook for this. They did what affirm did not do in a week in 24hrs, Affirm even asked me to send in a copy of the obituary! When I called the next day, they said they did not ask for it. GETAROOM solved my problem. Thank you Rachel Gray

Update: getaroom reached out to me to resolve my issue. I only hope that, moving forward, they prioritize transparency in regards to them being a third party booking service rather than pretend to be the hotel's own direct site.
For their response to me, I'm upgrading the review, but in fairness, getaroom, be upfront about your third party status to avoid the negative reviews.

Original review:
Thought I was booking a room directly with the hotel, turns out it was via getaroom, which will not refund the second night of my stay which is no longer needed. No attempt at all, just a flat out "no". Do yourself a favor and call the hotel to book directly.

Competitive pricing and straightforward booking process. Simple user interface that was easy to navigate and quick to load. If it had a reward system, I would definitely use again as well as recommend.

I need to amend my review.
After many requests they finally (and pretty quickly) reimburse the extra 36 euro.
Very fast and effective customer service.

Total to pay not at all clear!
I would say comparable to scam.
They attract with a price (in my case 62 euros) and then they add the taxes during the payment phase, in my case 36 euros (I didn't see the full total until I received confirmation from the credit card).
So I paid 98 instead of 62 as declared when booking.
I immediately wrote to customer service to cancel the reservation, but the response was non-refundable.
If the additional taxes were declared somewhere, it was written in tiny, hidden letters. Be wary!

Update: After my post, a representative from Get a Room contacted me, listened to my concerns, and fully refunded all of my money.

My family and I booked a weekend in North Conway, NH and when we went to check in we noticed the reservation actually said Conway, AR. I thought I booked directly with the hotel but apparently it was through this third party service. I called their customer service and explained the situation to them. They denied me a " penalty waiver" and denied my request to at least get a refund for the second night's stay. I have read a few other reviews on this website with the same type of reservation error. I would not recommend doing business with them at all.