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HackRepair

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New York
1 review
1 helpful vote
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Hack Repair To The Rescue!
May 17, 2024

I've had to call on HackRepair more times than I'd like, thanks to those pesky hackers. But every time, Jim of HackRepair has come to the rescue. When malware took down my website, he swooped in, fixed everything quickly, and got my site back up in no time.

What sets Jim apart isn't just his impressive computer skills—it's his genuine care for helping people. He didn't just fix the problem and disappear; he checked in on me several times to make sure everything was still okay.

In a digital world where trust is hard to come by, Jim is a real lifesaver. If your website ever needs help, he's definitely the one to call.

Date of experience: May 16, 2024
France
9 reviews
2 helpful votes
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Helped after hacking
January 28, 2022

My friend recently opened his first own business and of course he decided to do it online, mainly because nowadays it's safer and much more profitable to open businesses online. He created his website and solve all the issue with the protection from various attacks. However, unfortunately, his website was hacked and he require a special service which could help him to repair his website after the hacking in order not to face such a situation once again. I advised him this company and they did everything quite fast and the price was pretty low. I guess these guys really know their business.

Date of experience: January 28, 2022
Hawaii
1 review
1 helpful vote
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Jim was fantastic! First of all, he answers the phone! While talking he immediately began looking into our massively infected website. Unlike a tow truck driver who has you at their mercy when your car breaks down, Jim was very fair and reasonable in his pricing. Our website was down and we were in a desperate position. And while it took longer than he had anticipated, he did not add on for extra work.
Upon restoring our site and cleaning out malware, Jim sent us a report showing what had happened and where we had been vulnerable. Excellent customer service!
Hostgator had been very little help and only attempted to push us into a security service that they partner with. With Jim's excellent service, and Hostgator's failings, we have now moved our hosting over to Jim's service too. We definitely want to stay connected moving forward!
Owen Happy Cakes

Date of experience: July 24, 2020
Canada
1 review
0 helpful votes
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Jim is amazing! He takes the time to thoroughly investigate the problem providing clear guidance on security recommendations to implement. He is very friendly and responsive which is exactly what one needs in a stressful situation dealing with a hack. I absolutely recommend Jim for any and all security issues!

Date of experience: June 5, 2021
California
1 review
1 helpful vote
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Jim is like the godsend!
November 21, 2020

Jim, we can't thank you enough. Just like we had no idea that our site would be hacked, you appeared as the godsend. Jim patiently explained the process, the work he did and the recommendations going forward. In a few hours, our site is up and running again and all our questions were answered in detail.

Date of experience: November 20, 2020
Florida
1 review
0 helpful votes
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I cannot recommend HackRepair enough. Jim was very friendly and proactive in reaching out to help us out in cleaning up our hacked website. He was able to very quickly get us cleaned and back up and running. He also was diligent about providing detailed information on what he did as well as making sure we were comfortable and satisfied.

Date of experience: February 18, 2022
Virginia
1 review
0 helpful votes
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Great service!
May 2, 2020

My new website got hacked and I wasn't sure what to do. I contacted HackRepair and received a personal phone call from Jim within an hour, where he took a look at my site and got started on fixing it while we were on the phone, and I and had a complete report along with total resolution of the problem by the next morning. I also received a follow up phone call to review the report and to answer my questions. The prompt resolution of the problem along with the outstanding personalized service really sets this company apart. If you need help with your Wordpress site, don't hesitate to contact them, I would definitely do so again in the future!

Date of experience: May 1, 2020
Colorado
1 review
0 helpful votes
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HackRepair Is AWESOME!
December 29, 2020

I've been using TVC.net for my hosting, and Hackrepair for several years now ~ I LOVE it! I've never been disappointed once and I recommend it every chance I get! Their hosting is top notch and worry free, and if your site ever gets hacked it will be fixed and back up and running in practically not time at all!
It's so nice to know that friendly, knowledgeable help is always just an email away, anytime you need it; this makes owning and operating websites so much less stressful! Thanks so much Jim Your THE BEST!

Date of experience: December 29, 2020
Connecticut
1 review
1 helpful vote
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Awesome
October 16, 2020

Immediately set to work fixing my hacked site + kept me posted at every step. Extremely responsive to my questions. Made it very clear what I needed to do on my end such as changing passwords + also advised on recommendations like new plugins, etc. Documented all changes and updates in a bulleted list. Turned everything around in less than 24 hours. Great job, very pleased. Definitely glad I was referred to HackRepair.

Date of experience: October 15, 2020
New York
1 review
1 helpful vote
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I had two websites get hacked. My web host ran malware scan after malware scan and came up clean. Still, the websites were both getting redirects and I needed to shut them down for 2 weeks. A quick search brought me a lot of technicians. Jim had great reviews, he took my phone call, said he would fix it. He did and kept in constant communication the whole way. Don't hesitate, this guy is good, real good.

Date of experience: June 4, 2020

Overview

HackRepair has a rating of 3.5 stars from 102 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HackRepair most frequently mention google search, phone call and customer service. HackRepair ranks 5th among IT Services sites.

service
29
value
29
shipping
1
returns
2
quality
27