Ordered in January 2025 and now February 2025 and no shirt,but they did get my money.Also tried a live chat with them on line this am but no one came to chat.
I ordered two shirts for my husband and myself for a theme party we were going to attend. First, I never got any sort of confirmation of the order but they definitely charged me. I ordered three weeks in advance of the party. When I finally got shipping confirmation it was for one and two weeks AFTER the party! One shirt arrived the day after the party. The other arrived a week after the party and it was DEFECTIVE! The sleeve was folded up and sewn to itself. I had already gotten two different shirts. My husband wanted to keep his but mine needed to be returned. There is NO contact info whatsoever on their site. NO email. NO phone number. I followed the return directions on the packing slip and those didn't work. Broken link. I finally went back to the shipping email and did the return that way. It said I'd hear from them within 48 hours. It's been over a week and NOTHING! I have been screwed out of the cost of the shirt. I will NEVER order from them again.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.
Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated. We have email and 24-7 Live Chat service now. Feel free to contact us if you have any issues.
Usually, the order confirmation email and shipping notification will be sent automatically to your mailbox, if you don't find it, you could try to check your spam folder since we have customers who find their confirmation in this way.
We will try our best to improve our shipping efficiency and service to provide you the better shopping experience.
I’m really sorry to hear about your experience, and I completely understand your frustration. It’s unacceptable that you didn’t receive proper communication regarding your order, and I apologize for the inconvenience caused by the defective shirt.
We take these matters seriously and want to help you resolve this issue. Could you please provide your order number? This will help us look into your situation and ensure you receive the assistance you need. Thank you for your patience, and we’re here to make this right.
We appreciate your patience, and I assure you that we are committed to resolving this issue for you.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
HARDADDY
The products are of very high quality and affordable prices, and they have very innovative styles. It's a good website where you can easily order and the visuals are very nice. I would also like to thank you for your interest in customer service.
All the new clothes collections are very beautiful and I like them! The quality is as usual on a top and I always recommend this shop to my friends when they want to buy something really qualitative with interesting prints.
I mean, everything was still and smooth, until a week-delay... Nothing bad, to be honest, but it's a little off date. Still enjoyed shirts i ordered. Light material, awesome print... Maybe it's was only my problen but still kinda wanted to recieve them earlier
I ordered two pairs of flip-flops for myself and my dad. I didn't think my dad would like them as he is very picky. But he was thrilled and most importantly they don't pinch in the legs! Great quality!
Purchased from them 3 times so far - takes a bit to ship to the East Coast, but items are bright and well made, and funny. Adjust for Chinese sizing (go up 1 size). Was responsive when I had an issue, missing a good discount to one order - they applied it retroactively.
This is an excellent web page. It's time to tinker with the search function. The reductions are great, however I wish there was a faster shipping option.
Please include a list of materials utilised. I was considering purchasing another item because it seemed to be a classic, comfortable pullover with good fabric quality.
Excellent Service, Product and Delivery! We've used this store for several years for our company branded clothing. They've produced a consistently superior product at an excellent price. I recommend them to everyone who asks.
This is my second purchase from you. Absolutely incredible! The only thing I would change is the settings on your shopping cart/bag. Have items stay in there even after you sign out. I was only purchasing a few items and remembered which ones they were, but the process would have been simpler if they had still been sitting there waiting for me to checkout.
Overview
Hardaddy has a rating of 3.3 stars from 171 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardaddy most frequently mention customer service, high quality and affordable prices. Hardaddy ranks 206th among Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.
Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.We are committed to enhancing our service and delivering an improved shopping experience for you.
In recent days, the volume of our customer service inquiries has increased dramatically resulting in slow responses. We are really sorry about this. Please tell us the problem you encountered first. We will reply to you as soon as possible.
We are deeply sorry for making you wait so long. Due to the high season, the stock changes rapidly. We will do our best to improve the stock alert system. We believe that our company will make better progress due to valuable customers like you.
Your order was automatically canceled by the system because it was not shipped within the deadline.
The refund will be sent to your original payment account within 3-5 business days. We appreciate your patience and support.
We will consider increasing the inventory of products and improving the efficiency of our logistics colleagues so that the products can be shipped as soon as possible.
If you need any assistance, please feel free to contact us by chat for a quick response or by email at service@hardaddy.com. By email, we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Timmy
HARDADDY