HostGator

While porting one of my websites to my existing account with hostgator, my ported website somehow ended up in a separate business plan (meaning additional hundreds of dollars). Unfortunately I didn't notice that until many months later (I was on multi-year billing plan). When I asked hostgator about this they said there was not anything they could do about it because of "policy." I finally got it escalated to the "admins" who would not communicate with me directly. They just reviewed the front-end communicate and sent me an email saying they couldn't do anything. In the meantime, my other business plan was renewed for three years without a notification. They say they sent the notification, and maybe they did, but it was not in my inbox or spam (and this has happened multiple times where there hypothetical notifications do not show up on my end). Even just after a few weeks they again said they could not cancel or refund the plan because it was already charged. Can't or won't? I think that's obvious. The admins again made no effort to talk to me directly. They just send out their front end people who have no power to do anything except say what they are supposed to say, and the admins hide behind their electronic screens. I've never experienced such poor customer service in this type of situation. I'll be moving to another host that communicates with customers and gives them the benefit of the doubt.

For the last decade or more, I had 8 companies hosted through hostgator. Over the years I sold or closed the companies, am down to one now.

I kept trying to downgrade to a lesser plan, it was tough. I canceled the auto renew and waited a year.
When I got the email about a year later letting me know the renewal was due, I contacted support, they happily downgraded my plan, I paid for three years hosting upfront.

Then hell broke loose.

I could not access my company's email addresses, and the website went down. Contacted support, to migrate the data, or turn it back on (I'm not a techy) Hostgaor asked $150 for each email address and $100 for the website - or vise versa. After downgrading my plan, Hostgator asked for around $600 in ransom fees, ethically I could not stomach that. I did not want to be associated with a company who treated their long term customers this poorly.

After several "chats" I finally asked the smart question, "if I go back to the higher plan, can I get my data back without paying the ransom." They said yes! So went back to the old plan... three weeks and many chats later, I got my email addresses/data/emails back and the website working again.

It is short-sighted to treat a decades long customer this poorly. After 6 weeks of hassel, Hostgator fueled my drive to switch hosting companies.

Avoid HostGator – Constant Downtime and Pushy Upselling Tactics

I've had a truly frustrating experience with HostGator. Our small business relies heavily on our website, and for months, we dealt with constant downtime and performance issues. Every time I contacted their tech support, I was met with the same response: instead of fixing the problem, they kept trying to push me toward upgrading to an outrageously expensive service plan costing hundreds of dollars a month.

It became clear that they had no interest in resolving the issues on our current plan—they just wanted more money. This felt like a deliberate ploy to squeeze more out of small businesses like ours.

Fed up, I decided to migrate my entire site to a new hosting provider. Since making the switch, everything has been running smoothly with zero downtime or problems. It's disappointing that HostGator, a company I trusted with our business, would resort to such tactics instead of providing reliable service.

If you're running a small business and need dependable hosting, do yourself a favor and look elsewhere. HostGator is not worth the headaches or the extra expense.

I'm pretty hands off with it. I made my website but I don't really update it.

Everything has been going well. I haven't had any issues in a while. The sales thing that popped up when I'm trying to make changes is annoying--gets in the way.

I have a lot of problems with hostgator. So much so I'm actually thinking about switching to somebody else. Your customer service is terrible, your people are poorly trained, I supposedly have an SSL certificate that you guys loaded onto my page but people are constantly having problems saying there's no SSL certificate. You guys need to do better

The services offered are great and competitive. They set up process is fairly quick and easy, even for someone like me who is not an expert. Unfortunately, the customer service experience (for me at least) has not been the best. I have had to call on issues only to get wrong and unclear information.

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In the past I've had a lot of issues with not getting emails from Hostgator when my payment doesn't go through, with the automatic payment not going through, and not being notified. But i think that issue has finally, after several years of problems, been resolved.