HostGator

While porting one of my websites to my existing account with hostgator, my ported website somehow ended up in a separate business plan (meaning additional hundreds of dollars). Unfortunately I didn't notice that until many months later (I was on multi-year billing plan). When I asked hostgator about this they said there was not anything they could do about it because of "policy." I finally got it escalated to the "admins" who would not communicate with me directly. They just reviewed the front-end communicate and sent me an email saying they couldn't do anything. In the meantime, my other business plan was renewed for three years without a notification. They say they sent the notification, and maybe they did, but it was not in my inbox or spam (and this has happened multiple times where there hypothetical notifications do not show up on my end). Even just after a few weeks they again said they could not cancel or refund the plan because it was already charged. Can't or won't? I think that's obvious. The admins again made no effort to talk to me directly. They just send out their front end people who have no power to do anything except say what they are supposed to say, and the admins hide behind their electronic screens. I've never experienced such poor customer service in this type of situation. I'll be moving to another host that communicates with customers and gives them the benefit of the doubt.

Everything has been going well. I haven't had any issues in a while. The sales thing that popped up when I'm trying to make changes is annoying--gets in the way.

The services offered are great and competitive. They set up process is fairly quick and easy, even for someone like me who is not an expert. Unfortunately, the customer service experience (for me at least) has not been the best. I have had to call on issues only to get wrong and unclear information.

The site is active, thank you
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Ever since my provider became HostGator about 20 years ago I've always had a good relationship except when I was losing webpages and that may have been my fault. But every time I've called I've got a real person who has helped me get my website back on track.

Very helpful. The knowledge base is great. I learn a lot from it. Live chat is always there to help me anytime.

The Gator has got it going. Awesome pricing and quality service! I don't have much experience with their customer service in all of the years I have been using them. It's been a while since I last had to contact support. To me however that is a good thing. For me, the less times I have to call customer service for any product and not just web hosting services, is just a confirmation that I have a great product! Kudos HostGator!

I'm away from home and was at a Starbucks when I noticed my website was offline. I went to live chat and waited for a good 30 minutes before ever connecting with a rep. By the time I did connect, it was closing time at the restaurant and I had to leave before finishing my questions. Yes, the rep did get the site back online from the 500 internal error but all my 301 redirects were wiped off the server for some reason and I never found out why?

The platform has been reasonably easy to use. I have had issues with integration of WordPress features that I would like to use for my 3rd party booking system, but it seems that the newest version of HostGator may be working those features in. Support has been timely and the other features and ease of use has been good. Have stayed with HostGator for 6 years. I don't intend to transition to any other platform.