Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
After completing everything I received this message from Salesforce telling who I don't even recognize. "We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help."
This was actually very simple to use. The process is very user-friendly. I had been worried it would be complicated, but it took me less than 15 minutes and I didn't encounter any issues or confusion.
Signing up for ID.me was a breeze, very easy & simple. Once I finished the last step it connected me immediately to my SS account which had been locked out my reach for months due to an error with my login credentials.
Although it took a long time to gather up the information required I am so certain that this experience will pay off to events in my education and other dreams. With the system put in place I am confident security of ID.me
Literally took over three hours to identify me. I had done this once several years ago and now had to do it via video. Whatever happened to just logging into a government website based off my information? I highly doubt a scammer or some individual wants to pay my back taxes for me.
I appreciate having a secure intermediary service like ID Me verify identity before granting you access to websites that store and maintain some of your most sensitive, critical information. The service makes good use of technology already in your possession (computer camera, cellphone) to swiftly but thoroughly vet you and send you on your way to do your intended business. Well done, ID Me.
Frustrating to the point of creating tears! Too much time in my day was spend trying to get established and verified so I could tend to state business but roadblocks were put up left and right. Such a horror!
Excellent. After numerous failed attempts to use login.gov for my SSA account, I tried ID.me and was done in 10 minutes. Login.gov gave me "try again later " 3 times, and " lost connection" twice over the course of 3 days.
I'm an old Vietnam Veteran... and this Old Dog managed to learn a new trick kind of thing. I hope that order like myself can get on board and find for themselves how easy it is to make contact with the VA. I hope that our government continue's to make it even more user friendly. Sincerely, R. Gonzales
You want to login, but wait. The ignorant company you want to interact with uses ID.me! Congratulations, now login will always be slow, require a second device, and make you feel like you live in a prison. Yay! It's also discriminatory against disabled people by requiring a mobile device. But they don't care. I told them this over a year ago, and they are indifferent to the needs of people with physical disabilities.
2 years of hell and frustration. This has been going on for at least a year. I have come to the conclusion that with the education of whoever did this program, they failed the course, probably never given, called common sense, and also a course call ed how to deal with older veterans.
Sasha was a excellent help and knows her job clearly thank you Sasha for making this experience delightful and stress free. I appreciate your hard work and dedication to helping us veterans. Job well done
I would definitely recommend using ID.me. The process is simple, the site is easy to navigate, and the technology works smoothly. I also appreciated the strong security measures—it gave me peace of mind knowing my personal information was protected.
Another layer of personal I.D. Protection and ultimately a fantastic convenience. With fraud rife with dark web characters sharing your personal information and local and international hackers stealing your assets - we are absolutely vulnerable to the unknown with little resources to solve it. I have been hacked a few times. I sleep better knowing that it is harder for the bad guy to get your information. ID.me shuts you out of your account if you mess up your password too many times. So! The bad guy stands no chance!
It was easy and informative to re gain and learn about my personal information. My life has indubitably been in flip flopping shambles for years. (Meaning) my credit report/scores, financial issues/business, relationships, education & etc. were misplaced for 33 years of my life. I turn 34 on May 24 2025 & I am utterly & gratefully thankful to and for everyone and everything that has helped me & me helping them in any way & every way possible. I think I found a loop hole!
ID.me is simple and short process for identify verification. I can't speak to their data security policies as my trust in them is through association - because of the agencies that leverage their services. I do think the step should have less text and more visual aid for older people. It is pretty good today too, but I couldn't help thinking that it'd have driven some anxiety for my parents, especially considering that ID.me's services are used by government agencies.
Purpose: I needed to have my identification verified to log in to the Social Security Administration's website so that I could request my benefits. My Experience:
Id.me's website and verification process were straight forward, easy to follow, and function well. I appreciated that they would accept my US passport as proof of identification. As someone who does not have a driver's license or state ID, I appreciated that Id.me accepts many other forms and documents for verification. The video call was easy and my Id.me agent, Angela, was very professional, courteous, and patient. I will definitely recommend to friends that they use Id.me over login.gov (which inexplicably will not accept a US passport as a form of identification for a US citizen.)
Gorgeous experience, When I did not hear her clearly, I said "could you please said it again"
I repeated twice, then She realized that i am not native english speaker, She request a translator service.and the translator is also very nice people, very clearly and very smoothly, and with very patience.
The video call verification if fast especially when you prepared all you documents they needed, very smooth experience with ID.me
Thanks very much.
Have a good day
I had a few issues on the process but it was pretty straightforward. The agent was super and very patient. Her type of personality helps prevent a customer from getting flustered. I was shocked that I got through the process in a short time span. It's just a shame that all of us have to go through this again when this documentation was provided when I signed up (plus a lot of other documentation.). Hopefully, the SS Office will not lose anymore employees with all this ruckus with this new administration. They have done nothing but make everyone's life more difficult thanks to their incoherency of everything.
I really enjoyed the experience using this platform, and the agents are very friendly and efficient. I found it to be an excellent way to verify identity and feel secure. Being face-to-face with a representative helps me feel more confident.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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