Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Although it took a long time to gather up the information required I am so certain that this experience will pay off to events in my education and other dreams. With the system put in place I am confident security of ID.me
Dissatisfied due to lack of trained employees who can't or don't know how to fix simple issues so that someone can file to draw unemployment while job is shutdown for summer and breaks for holidays I've missed being able to sign up file and draw any income for last 2 years because of this and can't ever catch the 1 employee who can fix this issue due to I'm working on the day or days she is close to my location
When starting out I wasn't sure about this Id.me until I did some back ground checking and realized this could be beneficial to me in keeping my information secure while on the web. With all the scams and dark web, hacking and on and on going on what seems to be complicated is really not so complicated. Take a deep breath and go into it slowly with a positive thought. Before you know it boom it's done and in the long run beneficial, like a new habit it gets better each time you use it!
Of course data security is a concern but we are stuck with risks to work w government agencies. The ID. Me account setup worked ok until the selfie. Then it seemed to crash and I didn't get any confirmation or error message. Not a good way for the process to end
I appreciate having a secure intermediary service like ID Me verify identity before granting you access to websites that store and maintain some of your most sensitive, critical information. The service makes good use of technology already in your possession (computer camera, cellphone) to swiftly but thoroughly vet you and send you on your way to do your intended business. Well done, ID Me.
I was scared to give my sensitive information out. I hope my information will be kept confidential. But I'm glad they verified my identity without any problems, which I'm pleased with. I did everything on verification from home.
I thought the whole process was tedious and stupid. To many verification emails and texts. Facial recognition bull$#*! to find you will take an extra 8 weeks to process. You suck as well as your company. Go away
My experience was extremely good, just be patience, read and understand the instructions, make sure that you are fully aware of what you are reading before you make a comment on what you about to sign up for.
Very good attention with the customer, I really like talk with this employee, the questions was so simple, and I love it how the personal try to found a person who speak my language to solve my problem
Very helpful and easy to use, my overall experience with the live representative was very good and simple she understood every aspect of her job and gave me a great experience in getting my id verified
I didn't have any problems. The representative was polite and direct. I was in possession of the information needed and done with my purpose for needing to access the the IRS website within half an hour. Very pleased.
Clueless! 14 attempts in Past 3 months since Trump took office. Woke business made worse by Chaplin Doug Collin's! I have to re identify each time I want to ask a simple question or request a simple form and so far after 14 attempts still cannot get in! Anti trump business made worse by Collins lack of leadership
Total bull$#*!. This review is exactly what I was talking about. Why should I have to waste my time on explaining why this is bull$#*!. It should be a very simple process for veterans to get to their doctor or records without having to go through all this trouble.
I believe that my data is safe and secure, because I cannot access it. I don't agree with the changes made, but I tried to be as prepared as possible, and it was still an initial interaction that left a bad taste in my mouth and quite the headache.
Did not save a prior use from another website. Had to remake my account at took 8 tries per side to get the damn drivers license to upload. They don't tell you a max pixel size so have fun cropping the pictures!
It took me an hour to prove who I am. I got a message that something went wrong but no information as to how to fix it. I'm a volunteer at the VSO office in Abington, MA and it was time to go home. So I just shut down the computer and went home.
After 35 minute set up and information harvesting, was only able to complete 2 transactions, that's their limit.
No pre-notification thats the limitations, not sure if it's per tax year, calendar year or fiscal year.
Id. Me was able to allow access to my details on SS. Gov web to review my personal details. Need more words to successfully submit this data. Not sure if this exceeds the character minimum, but let's hope so.
Signing up for ID ME may take a few minutes, you feel sure your information is protected. Once you sign up using it is easy. I have used this program for 2 years now and I am completely satisfied with it.
It was a great way to make a complex thing easy and efficient. I do recommend adding the option to "switch over" from computer to phone before a call if the website detects there is no webcam available. 100% will use again!
-Edward McBride (Owner of McBride Insurance Co.)
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The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members