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iPostal1

Overview

iPostal1 has a rating of 4.6 stars from 2,800 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.

This company responds to reviews on average within 1 day

Instant Feedback

35,898 reviews
+32
How would you rate iPostal1?
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Texas
1 review
0 helpful votes
Follow Christie R.
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It is extremely disappointing that there isn't a local number available, therefore, I had to upgrade to a toll free number.

I was told, I cannot try again without giving up my current number.

This has caused a hault in my business and I will be discontinuing my services soon.

Date of experience: January 27, 2025
Max Z. iPostal1 Rep
2 months ago

Hi Christie,

Thanks for your review.

We are sorry for the issues you described.

Our Office Plans provide you with a fax line and a phone number. Depending on the plan that you select, you can even choose a toll-free number. While you cannot select the exact number that you are provided with, you will be provided with options narrowed down by state, area code, or zip code. Depending on the filter that you choose, phone numbers that we can provide may have limited availability.

You are always able to add additional phone lines to your plan for an additional fee.

We see that you have been in contact with our Customer Service. We will investigate your specific case and then reach back out to fully assist you.

Sincerely,
IPostal1

Texas
1 review
0 helpful votes
Follow Dana B.
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I've not had any issues with iPostal1
March 4, 2025

I've not had any issues with iPostal1. I sent out mailings a few weeks ago and when one of the mailers was sent back due to the property being vacant, I was immediately notified. Overall, a great experience so far.

Date of experience: February 22, 2025
Max Z. iPostal1 Rep
1 month ago

Hi Dana,

Thanks for your positive review.

We truly appreciate that you took the time to share your experience.

Sincerely,
IPostal1

New York
1 review
0 helpful votes
Follow Jessica W.
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I recently switched to your service and I am very pleased. The other company raised my rates twice in seven months and I had to call myself to check the status of recent mail and then pick it up myself. This is a much more convenient platform. Thank you.

Date of experience: February 13, 2025
Max Z. iPostal1 Rep
1 month ago

Hi Jessica,

Thanks for your great review.

Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.

Sincerely,
IPostal1

Arizona
1 review
0 helpful votes
Follow Eric A.
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Very expensive!
March 25, 2025

Very expensive! Would greatly help to lower prices and streamline the signup process which is extremely tedious & frustrating, with needless glitches such as having to pay online notary x2 due to "technical errors"--very inefficient, and again, very costly service and fees...

Date of experience: March 15, 2025
Max Z. iPostal1 Rep
1 week ago

Hi Eric,

Thanks for your review.

Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like shipping, scanning mail content or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize the people that do.

Please keep in mind that at most locations the monthly mailbox fee is only $9.99. You would pay twice as much for PO Box, which does not come with the convenience of digital mailbox service, so this really is a great value and a tremendous convenience.

The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Most of our customers find this process to be fast and easy.

As stated on our FAQs page, some mail centers are able to approve your 1583 form in-store, removing the need for a notary; however, if they do not, you are asked to use an online notary service to get your form notarized, for which you are charged a fee of $25. The use of the online notary helps to protect both you and your mail center from fraud.

We have thousands of happy customers using our service, and we want you to have a great experience as well.

Our Customer Service team works very hard to provide the best assistance possible, and will be reaching out to you to see how we can better your experience.

Sincerely,
IPostal1

California
1 review
0 helpful votes
Follow Robyn S.
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My experience has been okay so far
March 2, 2025

My experience has been okay so far. I wasn't thrilled to be overcharged for my virtual Notary service or that the opening of my box was needlessly held up waiting for a form from my husband, but other than that, no problems that I'm currently aware of.

Date of experience: February 20, 2025
Max Z. iPostal1 Rep
1 month ago

Hi Robyn,

Thank you for your review.

We are glad to hear that you are generally satisfied with our service.

Our Customer Service team works hard to provide you with the best assistance. We will look into what you have reported.

The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Our goal is to make this process fast and easy.

Some mail centers are able to approve your 1583 form in-store, removing the need for a notary; however, if they do not, you are asked to use an online notary service to get your form notarized, for which you are charged a fee of $25. The use of the online notary helps to protect both you and your mail center from fraud.

Our Specialized Forms Support team will look into your specific case and then reach back out to fully assist you.

Sincerely,
IPostal1

Spain
1 review
0 helpful votes
Follow Armando R.
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I received a very important letter, that had to be mailed to me while I was in Europe.
I did not have any idea of how to do it from my computer. I called customer support and a very professional, patient and efficient agent helped me do it in about 15 minutes.
I'm very pleased with the service and would recommend iPostal1 to anyone who has a need for this type of service.

Date of experience: January 24, 2025
Max Z. iPostal1 Rep
2 months ago

Hi Armando,

Thanks for your positive review.

We are glad that you are so happy with our digital mailbox service.

Our Customer Service representatives work very hard to provide you with the best assistance possible, so this feedback is excellent to hear.

Sincerely,
IPostal1

GB
1 review
0 helpful votes
Follow Roxanne G.
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Wow fairly easy to set up
March 26, 2025

Wow fairly easy to set up. Thanks for making that notary service available online. That worked really well. At first I was concerned that would delay my set up but it went really smoothly and teh notary was very helpful. Thank you for making the user expereince as painless as possible. Much appreciated

Date of experience: March 16, 2025
Max Z. iPostal1 Rep
1 week ago

Hi Roxanne,

Thanks for your positive review.

We truly appreciate that you took the time to share your experience.

Sincerely,
IPostal1

Texas
1 review
0 helpful votes
Follow Laquanda W.
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I use iPostal1 for my business address and it's working well! The staff at my pick-up location were very friendly, courteous, and helpful with the whole process! Thank You!

Date of experience: March 17, 2025
Max Z. iPostal1 Rep
1 week ago

Hi Laquanda,

Thanks for your positive review.

Our partner mail centers work very hard to provide you with the best service possible, so this feedback is excellent to hear.

Sincerely,
IPostal1

Nebraska
1 review
0 helpful votes
Follow Aaron S.
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Ipostal helped me get my mail sent in a timely fashion and could potentially be a lifesaver for businessmen and women who are married but traveling abroad in the States that may be away from their home state from family members and who may need a PMB (private mail box) to forward or get critical mail that was delivered to a home address

Date of experience: March 15, 2025
Max Z. iPostal1 Rep
1 week ago

Hi Aaron,

Thanks for your positive review.

We had people like you in mind when we created our digital mailbox service. It is great to know that we were able to meet your needs.

Sincerely,
IPostal1

New York
1 review
0 helpful votes
Follow Thomas K.
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March 18, 2025

Great company I saw that a package got delivered but didn't show in my inbox. I called and I got this super nice and helpful lady named Kim. She helped me locate the package in a timely manner.

Date of experience: March 8, 2025
Max Z. iPostal1 Rep
2 weeks ago

Hi Thomas,

Thanks for your positive review.

We truly appreciate that you took the time to share your experience.

Sincerely,
IPostal1