Overview
iPostal1 has a rating of 4.6 stars from 2,801 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
I am concerned that it is not obvious where my recurring pricing is located on the website and how to see it. I've looked several times and still can not see where I've paid, how much I've paid, and when my next payment is expected. Very discerning.
It is extremely disappointing that there isn't a local number available, therefore, I had to upgrade to a toll free number.
I was told, I cannot try again without giving up my current number.
This has caused a hault in my business and I will be discontinuing my services soon.
Hi Christie,
Thanks for your review.
We are sorry for the issues you described.
Our Office Plans provide you with a fax line and a phone number. Depending on the plan that you select, you can even choose a toll-free number. While you cannot select the exact number that you are provided with, you will be provided with options narrowed down by state, area code, or zip code. Depending on the filter that you choose, phone numbers that we can provide may have limited availability.
You are always able to add additional phone lines to your plan for an additional fee.
We see that you have been in contact with our Customer Service. We will investigate your specific case and then reach back out to fully assist you.
Sincerely,
IPostal1
I've not had any issues with iPostal1. I sent out mailings a few weeks ago and when one of the mailers was sent back due to the property being vacant, I was immediately notified. Overall, a great experience so far.
Hi Dana,
Thanks for your positive review.
We truly appreciate that you took the time to share your experience.
Sincerely,
IPostal1
I recently switched to your service and I am very pleased. The other company raised my rates twice in seven months and I had to call myself to check the status of recent mail and then pick it up myself. This is a much more convenient platform. Thank you.
Hi Jessica,
Thanks for your great review.
Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
IPostal1
Very expensive! Would greatly help to lower prices and streamline the signup process which is extremely tedious & frustrating, with needless glitches such as having to pay online notary x2 due to "technical errors"--very inefficient, and again, very costly service and fees...
Hi Eric,
Thanks for your review.
Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like shipping, scanning mail content or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize the people that do.
Please keep in mind that at most locations the monthly mailbox fee is only $9.99. You would pay twice as much for PO Box, which does not come with the convenience of digital mailbox service, so this really is a great value and a tremendous convenience.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Most of our customers find this process to be fast and easy.
As stated on our FAQs page, some mail centers are able to approve your 1583 form in-store, removing the need for a notary; however, if they do not, you are asked to use an online notary service to get your form notarized, for which you are charged a fee of $25. The use of the online notary helps to protect both you and your mail center from fraud.
We have thousands of happy customers using our service, and we want you to have a great experience as well.
Our Customer Service team works very hard to provide the best assistance possible, and will be reaching out to you to see how we can better your experience.
Sincerely,
IPostal1
My experience has been okay so far. I wasn't thrilled to be overcharged for my virtual Notary service or that the opening of my box was needlessly held up waiting for a form from my husband, but other than that, no problems that I'm currently aware of.
Hi Robyn,
Thank you for your review.
We are glad to hear that you are generally satisfied with our service.
Our Customer Service team works hard to provide you with the best assistance. We will look into what you have reported.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Our goal is to make this process fast and easy.
Some mail centers are able to approve your 1583 form in-store, removing the need for a notary; however, if they do not, you are asked to use an online notary service to get your form notarized, for which you are charged a fee of $25. The use of the online notary helps to protect both you and your mail center from fraud.
Our Specialized Forms Support team will look into your specific case and then reach back out to fully assist you.
Sincerely,
IPostal1
I received a very important letter, that had to be mailed to me while I was in Europe.
I did not have any idea of how to do it from my computer. I called customer support and a very professional, patient and efficient agent helped me do it in about 15 minutes.
I'm very pleased with the service and would recommend iPostal1 to anyone who has a need for this type of service.
Hi Armando,
Thanks for your positive review.
We are glad that you are so happy with our digital mailbox service.
Our Customer Service representatives work very hard to provide you with the best assistance possible, so this feedback is excellent to hear.
Sincerely,
IPostal1
Wow fairly easy to set up. Thanks for making that notary service available online. That worked really well. At first I was concerned that would delay my set up but it went really smoothly and teh notary was very helpful. Thank you for making the user expereince as painless as possible. Much appreciated
Hi Roxanne,
Thanks for your positive review.
We truly appreciate that you took the time to share your experience.
Sincerely,
IPostal1
The individual was nice but I felt rushed when he was helping me change my password( he didn't wait to see if I did the process correctly). I figured it out.
Hi Shannon,
Thanks for your positive review.
We truly appreciate that you took the time to share your experience, and we are happy to hear that you were able to log back in to your account.
Sincerely,
IPostal1
It took me some time to figure out how to use iPostal, to understand what it could and could not do, and how much everything costs. I asked for help from customer service and they always responded accurately and kindly. Everything is going smoothly now and really like iPostal!
Hi Shelley,
Thanks for your positive review.
We are glad that you are so happy with our digital mailbox service.
Our Customer Service representatives work very hard to provide you with the best assistance possible, so this feedback is excellent to hear.
Sincerely,
IPostal1
- Visit Website
- Montebello, NY
- Edit business info
Business History
Next, Jeff opened a shipping store and was able to take advantage of shipping discounts obtained from all the major carriers. He came to better understand the shipping industry, and in 2007, he revised his business approach to focus on renting Digital Mailboxes and forwarding packages to remote international clients. In 2013, with that space attracting the attention of new and much larger players, the company pivoted and repurposed its Digital Mailbox platform.
Jeff launched iPostal1 in 2015 and built the company on what has been an extraordinarily successful business model.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Thomas,
Thanks for your review.
We want you to have a great experience using iPostal1.
You can view your payment history and all previous transactions made for your account in the Transactions tab. You can even download your payment history during any date range that you select.
You can view your current plan and next subscription renewal date in your Mailbox Settings.
We have no record of any attempts on your part to contact our Customer Service via email or chat.
Our Customer Service team will be reaching out to follow up with you.
Sincerely,
IPostal1