Who is representing juicy couture. It doesn't say it went out of business. Reading it only on the reviews. The product keeps selling and I purchased a few braw. Love it except having issue with the braw strap keeps loosing up no matter how I adjusted it. Want to speak to their customers service - 800 number disconnect. Have tried numerous time to call. PLEASE HELP and another problem.

2012 "I have had good results with this site and good interactions with customer service last year. I have seen sites decline when they get to popular, and I hope this has not happened to Juicy. I bought four very expensive Juicy bird items and they were just as pictured, and I have spent way too much on 50 charms. I have been lucky and everything was right. The stores are very nice and try to offer great customer service. I had very good shopping experience with juicycouture.com which is the only real site." 2019; This is not the same company, therefore, not the same quality or sales satisfaction "On October 7,2013, Fifth & Pacific, Inc. announced that they would sell Juicy Couture to Authentic Brands Group for $195 million. In June 2014 the company was reported to be closing all its stores in the United States, with the closure expected by the end of June 2015." Not the same company! From 2012. I placed imagines of my items which are good quality and as seen in pretty little liars

The worst experience ever! Don't recommend to anyone! Ordered in November, paid 170 pounds and have not received anything! I emailed so many times asking for my money back, but I was told that I have to go an look for my parcel by myself. And that they will not return me the money cause they need to get the parcel back first. But it is not my problem if their shipment got lost somewhere, why do I have to pay for it? The worst online store! And the staff is extremely rude! Stay away

I ordered several pieces for my store at wholesale pricing. The pieces were poorly made and ill fitting. I asked for a return or exchange for something else as everything was still in its original plastic and packaging. They said they do not accept returns in any way. I asked for the literature that states that and my rep said there isn't any. Very unprofessional company. I will not be using them any more.

In October My bf ordered me a black purse and matching wallet. Juicy sent me blue purse in wallet. Two months ago I noticed that the purse and wallet started unraveling in several places. I contacted customer service and they requested pics. I have tried to send requested pics over a dozen times and keep getting a failure notice. I called customer service again and was told that their is nothing wrong with their e-mail. You would think something that costs so much would be guaranteed by it's company. I will buy coach from now on. Forget this nonsense. This is ridiculous.

I have ordered 3 things from Juicy Couture before. The latest shirt I ordered was on their new site, and it was a quick and easy process. I like the way the site is organized, and my shirt showed up pretty darn quickly, and with free shipping. I think the best part about the site though is they have free returns too, so there was pretty much no risk in trying the shirt. It fit perfectly though so no need to return. This is a fun site to shop!

Love my new velour track pants and matching pink zip jacket from juicy! Super length for us tall girls I'm 5'9 and these are the PERFECT length for me! Thanks juicy for making your track pants long length you can always make pants shorter, but she cannot make them longer so I appreciate you making these longer lol thank you please keep making them and please restock your snap pocket tracksuit pants as I will buy them in every color when you restock

WORST EXPERIENCE EVER! Its actually comical at this point. I am still waiting for a refund of $15.16 as they sent me something in the wrong color FOUR MONTHS AGO. I called them to have them send the correct one and the wrong one was sent again. I called to speak to a manager who was disgusting and unhelpful. They first send me a gift card (right, like I would shop there again!), I asked for a refund. Back and forth, phone call after phone call, promises that it would be processed and then it never got processed because there were problems with my credit card, I had to call over and over for a number of different reasons, lets just say I received about 4 gift cards over the course of this experience, all after they assured me I would receive the refund. I have spoken to managers who were all a bunch of b*tches! Worst customer service experience ever. And guess what, still no refund!

I ordered a wallet on the Juicy Couture website (to ship internationally to Australia) as my wallet was falling apart and I badly needed a new wallet. I was hoping to have it in time for an overseas trip (to America). 20 days later I still have not received it. Juicy Couture has advised they use a 3rd party to ship their items and they can see it hasn't moved in 13 days. At this point there is no estimated date it will arrive. I will not be in Australia when the item finally arrives, which will create problems for me, and more issues in receiving my delivery as my post office will only hold if for a short time before sending it back. I will be overseas for 3.5 weeks. Further, I will have to buy another wallet as I have no way to store my money/credit cards whilst travelling. I've asked Juicy Couture if I can possibly return the item for a refund, as I will have to buy a wallet elsewhere. JC customer service rep (named Nikko) advised they will not offer an exchange or refund as the item was on sale. I appear to have no recourse. I don't think this is an acceptable level of customer service and I'm quite disappointed, as I have always loved this brand.